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All reviewsdining roomrocking chairsgreat roomin advancenational parkdinner reservationsthird floorqueen bedcorner roombucket listfree coffeewatch the sunriseenjoy the viewboat toursitting areaone of a kindglass of wine
The only reason this “lodge” gets 3 stars is the view. No matter how many people give poor reviews this company knows they have to do nothing to improve because they have no competition.
Be careful when booking. The rooms look spacious in the photos....More
We loved the location - Crater Lake is a constant joy. It's a real shame that Xanterra have taken the view that it's an opportunity to exploit customers without providing ANY semblance of a caring Customer Service culture.
It's entirely understandable that the staff are...More
Spent one night at this wonderful old lodge. It was nice not having a TV, Internet, or cell to distract from the beauty. Our king size bed just fit in the room and the small bathroom only had a tub with a great view of...More
Our experience at the lodge was fantastic starting with the kind valet who helped us with our bags in the rain. The young lady who checked us in was so enthusiastic and friendly and our room was ready even though it was before 4:00.
This place needs renovation. The front office manager, Jacob, has great personality and does his job but is not customer centric. He definitely needs some training to go above and beyond his call of duty.
The deluxe rooms are decent. The restaurant is average but...More