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Portofino Island Resort

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Portofino Island Resort
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1,059 Reviews from our TripAdvisor Community

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There are newer reviews for Portofino Island Resort
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Showing 1,056: English reviews
Fort Worth
Reviewed 1 week ago

It was perfect!!! Exactly what I expected and more! My family and I really enjoyed our stay. We will definitely return! Staff was very professional. Location was on point! Premier package was perfect😍

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Thank Pamela W
Vidor, Texas
Reviewed 1 week ago

Beautiful condo, beautiful views, amenities for days, great atmosphere, friendly staff...you won't be disappointed. My only complaint is that our reserved parking spot was under a leaking pipe that poured some sort of nasty liquid on my vehicle. Otherwise, our stay was perfect!

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Thank Jbjl25
Brentwood
Reviewed 1 week ago

This is the fourth year in a row we've gone to Portofino. Each year the service has gotten worse and worse. This year it was so bad we've just given up. When you plop down 3 grand for a few days at a resort you expect everything to be perfect. We'd even settle for mediocre. The service nightmares would take...

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Thank Phil V
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Mr. Valentine thank you for choosing to stay with us for the past 4 years. Your feedback is greatly appreciated albeit disheartening. Thank you for bringing these concerns to our attention. We look forward to using this as a growth opportunity and addressing these issues through training and communication. I strongly encourage you to give me a call to discuss...

Roanoke
Reviewed 1 week ago

The weather was very cold and raining but of course they can't control that. The bad part was we bought an adventure package that cost 800.00 and we rode a golf to town. We should have not been charge for the adventure package they couldn't even get things out for use it was to cold rainy and windy. All we...

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Thank Dawn H
Memphis, Tennessee
Reviewed 1 week ago

My wife and I were looking for a good place to go for her spring break and I found this gem online. Everything was wonderful about the resort for comfort and convenience. The only downside to the trip was weather related, but unless the resort has a weather generator that was malfunctional, everything that was within their control was perfect.

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Thank patrickgR6849NY
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

We are so thrilled you had such a great time!Thank you so much for choosing to be our guests. We just received the final part for the weather generator and it will be up and running for your next visit.

Knoxville
Reviewed 1 week ago

Beautiful property but they seemed more concerned with nickel and diming you . Calling the inflatables a water park and there "game room" were a stretch. Because of this the adventure package was a waste of money unless you are 18+

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Thank anthonydU2279YT
PortofinoIsland, Public Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guests! The adventure package that you purchased for you family offers a wide array of activities in addition to the water park and game room. We've received great feedback that the floating water park is a fun, great addition to the beautiful landscape that is Pensacola Beach Island! Although disheartening, we appreciate your...

Reviewed 1 week ago

Great place to stay- clean, spacious. close to many restaurants, but limited options on site to eat. I would recommend for family vacations, not for younger crowd who want to party. great package for adventure and water sports on site.

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1Thank DianePinkard
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guests recently! We are so happy you enjoyed your stay. With the relaunch the face of our food and beverage operation, we now offer 3 onsite dining experiences- we look forward to your feedback on your next visit.

Biloxi Mississippi
Reviewed 1 week ago via mobile

This place is amazing! So beautiful and clean. The condos are beautiful. The view is spectacular from the 13 floor of Tower IV. The pools are great! Even s'mores poolside after dark! Free boat excursions; lots of water sports options. The AlFresco Resturant has great fire pits at each table. The perfect spot to watch the Florida sunsets. Mornings are...

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Thank Playaonly
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

This is exactly what we want for every guest's experience! Thank you so much for choosing to be our guest and for taking the time to provide this review. We are ecstatic that your experience was amazing and we look forward to having you as guests again soon.

Katy, Texas
Reviewed 1 week ago

Location, condo and customer service were excellent. I suggest upgrading the linens and furnishings in the condo to match the quality of the property. I felt like I was staying at a five star resort sleeping on 2 star bedding and drinking coffee out of the starter dish set from Walmart. Great decorations, good quality furniture, just spend a little...

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Thank 1975Katy
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you so much for choosing to be our guests recently and for providing such valuable feedback. We are always open to making every experience memorable and will take your notes into consideration. Hope to see you again soon!

Maryville
Reviewed 1 week ago

Staff were the friendliest I have ever met. Very good location for family and a variety of activities offered for all. The resort is very well groomed and kept. The views are breathtaking. We were most satisfied with the staff and how well we were treated!

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Thank Tisha W
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for taking the time to provide feedback and for choosing to be our guests. We are so happy you enjoyed this visit and look forward to seeing you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Room Service
  • Conference Facilities

Additional Information about Portofino Island Resort

Address: 10 Portofino Dr, Pensacola Beach, FL 32561-2465
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range: $487 - $1,271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portofino Island Resort 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Portofino Island Hotel
Portofino Island Pensacola
Portofino Pensacola Fl
Portofino Island Resort Spa
Portofino Is Resort
Pensacola Portofino Condo
Beach Pensacola Portofino
Hotel Style:
#6 On the Beach Hotel in Pensacola Beach
#6 Business Hotel in Pensacola Beach
#7 Family Hotel in Pensacola Beach
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Questions & Answers

Here's what travellers have asked, with answers from Portofino Island Resort staff and other travellers.
17 questions
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5 months ago
Johnson City, Tennessee
8 months ago
Dallas

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Questions? Get answers from Portofino Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your beach towels - they don't supply them for guests!”
 of 5 bubbles compasslady, 20 Mar 2017 | Read review
“Need your own beach towels for pool”
 of 5 bubbles my4b0ys, 29 Jan 2017 | Read review
“Choose a room on a higher floor for a beautiful view”
 of 5 bubbles nikkio304, 4 Jan 2017 | Read review
“A higher room will give you a better view. The elevators are fast so there is no real wait.”
 of 5 bubbles shaunalynn250, 3 Nov 2016 | Read review
“all rooms appear to have either an ocean or bay view”
 of 5 bubbles jshannyb, 2 Nov 2016 | Read review
5 of 5