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The Coach and Horses

Booking.comUS$147*
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#1 of 2 Hotels in Kew
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Coach and Horses
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498 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Manchester/Swansea
Reviewed 5 April 2017

The hotel is a short walk from public transport. The village itself is beautiful as you might expect for that postcode! We arrived on a sunny day and the tables outside were filled with people enjoying an afternoon drink, This was a reassuring greeting. The hotel reception is welcoming and we were quickly checked in and directed to our room....

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Helpful?
Thank Sweetest_Thing
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Sweetest_Thing, Following your recent stay here at Coach and Horses, I would like to thank you for having taken the time to post your comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We are pleased to hear that you enjoyed your stay with us...

Reviewed 21 March 2017

Wen visiting, the receptionist failed to advise us that a lift was available to the first floor. Our room was on the second floor, so i had to carry my two suitcases up endless stairs until I reached the door to the corridor on which my room was located. The door swipe failed to work. i had to walk down...

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Helpful?
1Thank Vincent D
Nick B, Public Relations Manager at The Coach and Horses, responded to this review

Dear Vincent, Thank you for taking the time to write this review. We are sorry that it was not made clear that the lift goes to the first floor and that there were technical problems with the room key. We are however pleased to hear that you enjoyed the other aspects. We hope to see you again in the near...

Zurich, Switzerland
Reviewed 12 March 2017

I regard this place as a real find. It is basically a pub/restaurant with a few rooms. The restaurant, food and service, were excellent, with a great ambience and very friendly landlord. The rooms are well appointed, and very comfortable. It is also relatively near Heathrow, so if you want to access the airport but not stay at one of...

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Helpful?
1Thank Julian_do_Guincho
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Julian_do_Guincho, We are glad you had a pleasant and comfortable stay with us and to hear that you will be returning. Heathrow airport is only 15 minutes away from us by car with a very good connection which is a big bonus :) Thank you for taking your time to review Coach and Horses. See you soon. Regards, Izabela

Bristol
Reviewed 12 March 2017

We stayed for 4 nights B&B, and found the Coach and Horses to be a great base for getting tube or train into London. Only ten minutes walk from the local station and we had bought visitors' Oyster cards to use on public transport (fare is approx £2.60 off peak into central London). Our quiet double bedroom looked out over...

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Helpful?
Thank Usual-SUS
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Usual-SUS, Thank you so much for this lovely review. We are very happy that you enjoyed your stay with us here at the Coach and Horses. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We hope to see you again. Regards, Izabela

Cape Town Central, South Africa
Reviewed 8 March 2017 via mobile

My daughter and I stayed here for three nights and loved our stay! The management and team were fantastic and went out of their way to accommodate us when we arrived very early from the airport! It was much appreciated! The hotel is very characterful and the room was spacious and beautiful! Bathroom is pretty and extremely clean! Coffee machine...

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Helpful?
Thank 312659Coco
Nick B, General Manager at The Coach and Horses, responded to this review

So glad you enjoyed your stay and look forward to welcoming you back. Please don't forget is a tradition to bring the landlord a present when you get come back. Kind regards Nick

Zurich, Switzerland
Reviewed 7 March 2017

This is a very comfortable and cosy hotel connected to a pub. The rooms are very new and in a "shabby chic" style. Spacious and stylish although there are some issues with the air conditioning and fan in the bathroom. You have to have the air con on to warm the room but it means the fan in the bathroom...

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Helpful?
Thank LaurieZ80
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear LaurieZ80, Thank you for your review. We are very glad to hear you find our hotel comfortable and cosy. I would like to also apologize about our staff smoking outside and making noises and i will be making sure this does not happen again. We hope to see you here at Coach and Horses again in the near future....

Zurich, Switzerland
Reviewed 6 March 2017 via mobile

When you stand in front of the building, looking at the chipped off grey paint, you first wonder, if you made the right choice when booking this hotel. But you are quickly assured once you step inside. The staff is friendly, the manager is present and very hands-on, and the hotel is in much better shape then what the facade...

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Helpful?
Thank Daniel W
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Daniel W, Thank you so much for the feedback. We are truly pleased to hear that you enjoyed your stay here at Coach and Horses and we look forward to welcome you back. Once again thank you for staying with us and reviewing our hotel and its services. Regards, Izabela

Sheffield, United Kingdom
Reviewed 28 February 2017

We booked the coach and horses via booking.com in July 2016 for a friends 50th birthday weekend at the rugby . We arrived with our booking.com confirmation & acknowledgement to be told that our booking for 4 adults 2 rooms for 2 nights had not gone into their system due to a system error (£600 + booking !! ) ....

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Helpful?
Thank adrian b
Nick B, General Manager at The Coach and Horses, responded to this review

Dear Adrian I am still at a loss why this happened but this does not detract that we let you down. Please accept my apologies. Please let me know if you are passing i will buy you lunch as an apology. Yours kindly Nick Botting

Newbury, United Kingdom
Reviewed 25 February 2017

Good location near Kew Gardens; lovely room; dined there in the evening and the food was excellent. Extensive breakfast menu and all freshly cooked. Excellent service from all staff, especially Harriet and Nick.

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Helpful?
1Thank miste26
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear miste26, Following your recent stay here at Coach and Horses, I would like to thank you for having taken the time to post your very valuable comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We are pleased to hear that you enjoyed your stay...

Reviewed 21 February 2017 via mobile

We stayed here last night and had dinner. Food was great my girlfriend had the muscles, and I had the steak and ale pie, which was lovely. The staff were really helpful, and our stay was nice. Only minor issue was quite a lot of rust on the shower rail; as I said, minor.

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Helpful?
Thank Simon S
Nick B, Front Office Manager at The Coach and Horses, responded to this review

Dear Simon S, Following your recent stay here at Coach and Horses, I would like to thank you for having taken the time to post your comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. We are pleased to hear that you enjoyed your stay with...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
Official Description (provided by the hotel)
Just like the coaching inns of old, we provide a relaxed home-from-home for locals and visitors alike - and if you're staying with us, you can be assured of all the comforts and luxuries you'd expect from the best modern accommodation. ... more   less 

Additional Information about The Coach and Horses

Address: 8 Kew Green, Kew, Richmond TW9 3BH, England
Region: United Kingdom > England > Greater London > Richmond > Kew
Price Range: $222 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Coach and Horses 3.5*
Number of rooms: 31
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Also Known As:
The Coach And Horses Hotel Richmond-Upon-Thames
Coach And Horses Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Coach and Horses staff and other travellers.
6 questions
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Manchester, United Kingdom
1 month ago
Columbus, Ohio
6 months ago
Charleston, West Virginia
20 days ago
Newcastle upon Tyne, United Kingdom
5 months ago

See all questions (6)

Questions? Get answers from The Coach and Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure if they have rooms at the front but if they have I think it would be quite noisy as the road is busy.”
patl939, 18 May 2017 | Read review
“all lovely so far!!”
cheesedream21, 1 May 2017 | Read review
“If you cannot walk up stairs carrying suitcases- don't take a room on the top floor.”
vincentdE9094KZ, 21 Mar 2017 | Read review
“ask for room at the back on the top level for quieter rooms”
LaurieZ80, 7 Mar 2017 | Read review
“book directly with the hotel”
577adrianb, 27 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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