Hyatt Regency Aruba Resort Spa and Casino

Hyatt Regency Aruba Resort Spa and Casino

Sunset view from balcony of Governor's Suite
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Panorama at the Hyatt Regency Aruba Resort and Casino
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Hyatt Regency Aruba Resort Spa and Casino
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About

4.5
#6 of 11 resorts in Palm - Eagle Beach
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Escape to One Happy Island at the 12-acre beachfront Hyatt Regency Aruba Resort, Spa and Casino. Fronting miles of soft white sands and turquoise Caribbean waters, this gem in the heart of Palm Beach connects guests with inviting accommodations, premium experiences, and is a convenient starting point for exploring neighborhood entertainment and shopping. The resort features two unique pool settings - a serene beachfront adult pool off of the Trankilo Wing or the Activity Pool in the central courtyard, featuring a fun-for-all-ages two-story water slide and swim-up bar and grill. Other amenities include cascading waterfalls, a freshwater lagoon filled with colorful koi, regionally inspired restaurants and bars, an 11,200 square-foot casino, a rejuvenating spa, a fitness center, and tennis courts. All are complimented by recreational activities such as aerial yoga, mixology, aloe scrub making, live music hours, and other options that combine to make your visit truly remarkable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Boating
Babysitting
Valet parking
Paid private parking on-site
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Saltwater pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Casino and Gambling
Diving
Game room
Golf course
Horseback riding
Snorkelling
Tennis court
Water sport equipment rentals
Windsurfing
Canoeing offsite
Entertainment staff
Evening entertainment
Fishing
Patio
Waterslide
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Harbour View
Luxury
Languages Spoken
English, Spanish, Dutch
Hotel links
Special Offer:Signature Experience

Location

J.E. Irausquin Blvd 85, Palm - Eagle Beach Aruba
4.5
4.5 of 5 bubbles6,723 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Hyatt Regency Aruba Resort Spa and Casino often receives accolades for its pristine cleanliness and a plethora of amenities, including striking pools and direct beach access, despite some concerns over reservation logistics and extra charges. While the modern rooms and tranquil adult pool contribute to a serene atmosphere, the bar's loud music sometimes disrupts the peace. Guests commend the attentive staff, but the hotel's service can occasionally fall short in speed and consistency. Moreover, the resort's enviable location near various attractions is a highlight, although some guests feel the experience does not justify the expense.
Location
Central
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Top-notch

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6,723Reviews552Q+A100Room tips
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Detailed Reviews
Laurie B wrote a review Mar 2024
Tiverton, Rhode Island
Hotel's Favourite
5.0 of 5 bubbles
Stayed four nights to see how hotel compares to others. We travel twice a year to Aruba and are always looking for outstanding service and ambiance. We were delighted by the overall quality of food, cleanliness of rooms and common areas. Staff members were friendly and helpful. Definitely a five star experience. Loved the palapa rental before arrival. Rented cabana by adult pool and can recommend both pool and beach experiences. We will be back for sure.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino
Responded 25 Mar 2024
Dear Laurie B, A warm hello from One Happy Island! Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. Our associates believe in caring for people so they can be their best! We hope to welcome you back soon for another outstanding stay at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager
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Seaworm wrote a review Jul 2021
Texas
4.0 of 5 bubbles
Second visit for our family to Aruba and to the Hyatt Regency. The hotel service, accommodations and amenities were enough to bring us back for another stay and will likely bring us back again for years to come. Rooms are clean and well maintained and were serviced daily, as we requested, including turndown service each evening. The pool and beach are exceptional; pool/beach staff are friendly and helpful and genuinely interested in making your time at the resort a positive, relaxing experience. A not-so-relaxing feature, though, of the pool/beach set-up includes daily booking of chairs and umbrellas at either location. The hotel has an automated reservation process that effectively takes ~2 minutes before all available spaces are taken. Miss your opportunity there and it’s down to the Beach Hut at 7am the next morning if you hope to get space that day (the line starts to form before 6:30am). This process is one element that strays from the overall relaxing ambiance of Hyatt’s Aruban resort. Finally, the food at breakfast (our family eats lunch and dinner outside of the hotel property) is very mediocre. The omelet station was our saving grace and consistently delivered during our most recent stay, otherwise we would have opted for all three daily meals offsite. All in all, we enjoyed our vacation and appreciate all the Hyatt has to offer. We are already looking forward to a third visit, hopefully sooner than later!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, General Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 12 Jul 2021
Dear Seaworm, Thank you for choosing to stay with us during your recent vacation and for sharing your review. It was a pleasure to host you for the second time and we are delighted to hear that you were able to relax and enjoy our rooms, pool and beach areas, and the hospitality provided by our team. Your feedback regarding the chair and umbrella process and your breakfast experience is very valuable to us and has been shared with our Recreation team and Director of Culinary Experience so we may continue to enhance our guests’ stay. Thank you for making us your resort destination on One Happy Island once again and we are looking forward to your third visit very soon. Warm Regards, Gabe Castrillon General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
giln1971 wrote a review Feb 2020
Toronto, Canada
4.0 of 5 bubbles
Just returned from our annual February trip to Aruba for the past 13 years. We have been staying at the Hyatt for the past 4 years since the Westin no longer exists. The Hyatt is truly a beautiful resort and it does fell like our home away from home, but I cannot say this it was worth the exorbitant nightly rate that we paid this year (30% more than we paid last year for the same room and week). The adult pool looks beautiful, and hopefully the main pool area will get a refresh in the near future. The location on the strip is perfect, staff in the pool/beach/breakfast area are always great. Not sure what the $93/day resort charge is for. When I asked the manager, I was told it was one of the government taxes but I don't think that is correct after doing some research. Overall, did not feel like a very valued returning customer. Already booked our week for next February 2021 and our rate is 35% cheaper - go figure !
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A C, Agency / Consultant at Hyatt Regency Aruba Resort Spa and Casino
Responded 19 Feb 2020
Dear giln1971, What a pleasure it has been to welcome you just after the grand opening of our brand new adults only pool and we are happy that you chose to spend your getaway here with us again this year. While we are delighted that you enjoy the convenience of our central location and the many wonderful amenities available here, your additional comments are also greatly valued and appreciated. Our team looks forward to your return next February and we can't wait to have the opportunity to win your heart in full. Warm Regards, Annie Labastidas Executive Assistant to General Manager
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Maura wrote a review Nov 2020
Philadelphia, Pennsylvania
5.0 of 5 bubbles
From arrival to departure, we were shown the greatest care and hospitality at the Hyatt Regency Aruba. My boyfriend and I chose to stay at Hyatt because it appeared to be a beautiful hotel with even more beautiful scenery and all of our expectations were exceeded. We were welcomed warmly by the bell attendants outside and then again by front desk staff, along with temperature checks and hand sanitizer, very important as we visited during the pandemic, as well as champagne and fruit! Our room on a high floor was fantastic, super clean, very updated, and had a great view of the hotel grounds as well as the ocean. The cleanliness was impeccable. We were especially grateful for the wonderful staff we encountered throughout the resort and activities provided during the week we stayed there.

The hotel offered a complimentary mixology class, yoga classes three days a week, and I had a massage at the Zoia Spa, which was phenomenal. We also spent a full two days at the adults-only Trankilo pool, simply fabulous and the perfect quiet retreat! The food was also great, we had breakfast at Ruinas del Mar, lunch at Palms, and went to Shoco Market every day for our empanadas!

The sunset on Palm Beach is wonderful and the hotel is located right along a strip of great shops and restaurants. More beaches, downtown Aruba, and Hooiberg are all easily accessible by bus or taxi from the hotel. During a pandemic or not, if you have any hesitation about staying at the Hyatt Regency, don’t! We were so impressed by the beauty of the hotel and warm service by its staff, that we only want to stay here when we return to Aruba!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, General Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 3 Nov 2020
Dear misomauraa, It was a pleasure to have you with us. Thank you so much for the lovely compliments and glowing review. We are very appreciative to hear that we exceeded your expectations. We are also thrilled that you were able to relax and enjoy our ZoiA Spa, Trankilo pool, restaurants, and beautiful sunsets all while feeling safe. Thank you for the additional comments regarding the hospitality you received. Please know your feedback has been shared with our team. On behalf the resort, thank you for staying with us and we are here to welcome you back any time. Warm Regards, Gabe Castrillon General Manager
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510Hokie wrote a review Feb 2020
Severna Park, Maryland
4.0 of 5 bubbles
We were here for a family vacation. As others have noted, World of Hyatt elites do not receive much extra benefits - we were put in a room with a small window (one of only about a dozen on the property) and received only 2 free drink coupons as status recognition. The adult pool desperately needs to be opened as right now there is a competition between children and adults at the main pool. Once adult pool is opened, the main pool clearly needs a refresh. Overall the staff was friendly but service is not A++++. Food at restaurants is good but expensive. It's frustrating that the menu and food portions are not consistent between the Palms restaurant and when you order poolside. For kids, the pool also had much fewer options so we often had to leave our seats to sit at the Palms restaurant (my understanding is same kitchen services both pool and Palms restaurant so this is unacceptable). Overall Aruba is an amazing island and the resort is excellent. We will probably return but would love to see some improvements as noted above before doing so.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 4 Feb 2020
Dear 510Hokie, We are so happy to have had you and your family with us during your recent visit to Aruba and we thank you for sharing this review. While we are elated that you enjoyed many details of the stay, we greatly appreciate your additional comments about how your experience might have been enhanced as well. Our team here is also anxiously awaiting the completion of our adults only pool and we hope to welcome you back in the months ahead for a refreshing experience that is sure to capture your heart in full. Warm Regards, Karen Singh Guest Experience Manager
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m3000 wrote a review Jul 2021
Austin, Texas
+1
5.0 of 5 bubbles
My wife and I stayed here for our much Covid-delayed honeymoon in June, and we absolutely loved it. It's one of the best hotels we've ever stayed at, and while fairly pricey for the island, it's worth it. The location is perfect as it's right in the middle of the tourist restaurant/bar area, so you're equal walking distance to any restaurant you would want to go, and I highly recommend not doing one of the all-inclusive hotels as there are so many restaurants along that tourist area which are all really good and within very easy walking distance. I'm also really glad we went with the Palm Beach area instead of Eagle Beach as there are far more interesting places to eat and drink along Palm Beach.

We stayed in the "King Bed with Oceanfront View Deluxe with Full Balcony" on the 2nd floor which was fantastic. I was actually worried about the 2nd floor, but when looking out the windows of our room it's the most picturesque view of palm trees and ocean. It honestly felt like it was too good to be real and it's very quiet at night. The gorgeous beach is steps away (it was literally 30 seconds from our room to the beach), it was easy to get a chair on the beach, and the staff was really nice. The room itself was huge, very clean, very nice, had a large shower, and the balcony had two chairs and a table. It is important to know that most of the rooms have standing room only balconies, so if balcony space is important to you, only book the rooms that say "full balcony". Also there's the "King Bed Oceanfront View with Full Balcony" which from what I assume is close to the same thing as the "Deluxe" version, but the Deluxe version rooms stick out a bit more, which gives you a more 180 degree view. If the price difference is small, the "Deluxe" would be worth it, but I wouldn't pay a whole lot more for the "Deluxe". You can see the difference from the photos I've attached.

The hotel grounds were immaculate, extremely pretty, and any kids (or kids at heart like me) will love the fantastic water slide. The swim up bar was great and the adult-only infinity pool was really relaxing. Walking around the other resorts nearby, the Hyatt was definitely a high level above. We used a Prive booking (Google it) to get free breakfast which was really great every morning. They treated us well for our honeymoon, and we also really enjoyed Aruba. The island itself is a desert climate so the interior is not that pretty or "tropical", but the beaches and ocean are spectacular, there's a lot of jaw dropping gorgeous beaches, the weather is perfect, and the snorkeling was great. I would highly recommend this place to anyone.
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Date of stay: June 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: book rooms with the full balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, General Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 26 Jul 2021
Dear m3000, Greetings from sunny Aruba! Thank you for selecting Hyatt Regency Aruba for your honeymoon. We are thrilled you chose to celebrate with us and cannot thank you enough for the wonderful review. We are delighted to hear that you were able to relax and enjoy our location, rooms, pool and beach areas, and the hospitality provided by our team. Thank you again for making us your resort destination on One Happy Island. We look forward to celebrating with you again in the years to come. Warm Regards, Gabe Castrillon General Manager
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New Yorker wrote a review Apr 2021
New York City, New York
+1
5.0 of 5 bubbles
We returned to Hyatt - of course, last time we were here was totally normal time. This time, it’s a “different” operation to some extent, but we felt Hyatt was our trusted hotel chain even under this unprecedented situation.

Hyatt welcomed guests as warmly as they usually do but kindly requested all the guests to wear masks and social distancing in the public area (unfortunately, not everyone followed though).
In the facility, every certain distance, there’re hand sanitizers. On the beach, for renting beach chairs, the staff set up and cleaned before use.

Iguanas and parrots were as friendly as usual. I thought there were 2 swans but it’s only one this time- I couldn’t find multiple turtles but one in the pond..: hope to see more next time. ;-)

Two regretful elements that we noticed this time:
For the brunch at the ruin de mar, we used to love so much because of various kind of delicious food. We understand under the special arrangement, it’s hard to prepare for traditional Hyatt’s brunch but we wonder if they could serve a bit more kinds and more volume (esp. busy season with many guests). While we were eating, we wanted chocolate muffins for dessert, which were gone that didn’t replace even in the middle of operating hours. The course was significantly less than before ... but the price was also lowered which was nice.

Another thing was even though they sold post cards at a store, the hotel didn’t sell stamps or assist sending post cards, which was disappointing. I experienced at a different Hyatt where they took care of cards. I hope handling stamps would be listed for their future improvement.
The elevator was chaotic as the number of passengers were limited, we waited for quite a while to use when checking in and out. In normal days, we used staircase, which was no waiting required plus good exercise!
For cleaning the room during the stay, we didn’t use anyone to come in and clean inside but could easily get towels and garbage bags respectively. All the staff was friendly cooperative, and we felt Hyatt did such a good job to maintain their brand quality and services successfully under this challenging situation.
Keep up the greatest work!
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, General Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 7 Apr 2021
Dear nyay, Thank you for choosing to spend your recent getaway with us and for sharing your feedback on TripAdvisor. We are delighted to read that you had another enjoyable stay and that you were pleased with our attention to detail at every turn. While modifications were made to the brunch to adhere to Hyatt’s Global Care & Cleanliness Commitment, we do value your feedback and are reviewing with our Director of Culinary Operations. Your insight into the postcards is also very valuable. We hope that on your next visit, you will find that both services better reflect all the reasons you love staying with us each year. Thank you again for making us your resort destination on One Happy Island and we look forward to welcoming you back on your next visit. Warm Regards, Gabe Castrillon General Manager
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Zabi S wrote a review Feb 2020
2.0 of 5 bubbles
Aruba is a beautiful Island and family friendly. Thus, I decided to take my 2 year old and 5 month old away from the February cold of the North East for my first visit to Aruba! I studied medicine in the Caribbean and have been to most of the islands and hotels from 5 stars and below. I have seen it all. Knowing I am traveling with an infant and toddler, I emailed the hotel almost a month prior requesting an early check in and the “best room they can provide for our family” as I was ready to pay for the upgrade. We’ll, that did not happen. At check in after a long flight and seeing my kids with me, my room wasn’t ready. She didn’t even care! Paying 700/a night you would also expect a room where you can fit a stroller. A room where it’s going to be service and diapers we’ll be taken away and not piled on! They never serviced our room until I told them three times. On top of that, she gave us a room where they are drilling into our room! How do you do that knowing there’s construction there? Literally drilling into our room! Let me pose the question to them! How would you feel if your toddlers nap time you here a jack hammer on vacation you spent a significant amount time and money? They did not care! They were told about it to Ashley Z, but nothing was ever communicated! They told me I can upgrade to a family room but would have check out midway our stay! How do you do that with a 5 month old and 2 year old? You guys failed on so many levels that it angers me and I will never come to Aruba! Diapers piling in our garbage inside the room! How do you not care? To say the least, I spent a fortune getting married at Southern California Hyatt! They simply do not care! I have the video of the drilling mid day!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 12 Feb 2020
Dear zabi1277, We thank you for choosing our property during your inaugural visit to Aruba and appreciate your feedback as it helps us to discover what was most loved and how we might have elevated the experience even further. While we are happy that you enjoyed the beauty of our scenic island, we deeply regret that there were other details which disappointed you about the experience. I would love to offer more personal apologies and invite you to forward your contact information along with a convenient time to reach you to aruba-intouch@hyatt.com. It is our sincerest hope that we might continue this dialogue in the days ahead, and we hope to hear from you soon. Warm Regards, Annie Labastidas Executive Assistant to General Manager
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J D wrote a review Oct 2020
New York City, New York
1.0 of 5 bubbles
My friends and I had the tribulation of staying at your hotel the Hyatt Regency.
During our stay, we encountered a number of unsatisfactory service levels that I think you should know of.
It was an implied term of our contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel. Upon exiting the elevator to the 7th floor was a musty scent of perhaps mold of some other kind of earthy scent that was unsanitary and unhealthy to breathe in and walk through constantly.
In addition we also are aware of the unprecedented times of the Corona Virus however according to the stipulations and signs that are placed around your hotel we were under the impression that the Casino would be open til 11pm on Thursday and Friday. Being that there are not many other accommodations available to us, we were told at 10:35pm that the casino is now closing and we were entitled to 3 more “spins” at the roulette table. Granted each spin takes less than a minute and we were spending a significant amount of money, we felt entitled to the entire time period that we were supposed to be given.
Furthermore, the television in room 733 did not have several channels they were “offered” on the channel guide. We had called the front desk and they sent up their technician that evening (Thursday) and they were unable to determine what maybe the cause for such an inconvenience. In addition on Saturday at 11:30am we lost complete signal in all the rooms and no channels worked.
I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a five star hotel of your state and caliber. I am very disappointed from this experience.
I would like to hear your thoughts and the steps that you are willing to take to prevent such incidents in the future and look forward to putting this experience past us and coming back to your Hotel again.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, General Manager at Hyatt Regency Aruba Resort Spa and Casino
Responded 15 Oct 2020
Dear JTRAVELS718, We thank you for choosing our property during your visit to Aruba and appreciate your feedback as it helps us to discover how we might have elevated your experience. We deeply regret that you were disappointed with your stay with us. We would love to offer more personal apologies and invite you to forward your contact information along with a convenient time to reach you to aruba-intouch@hyatt.com. It is our sincerest hope that we might continue this dialogue in the days ahead, and we hope to hear from you soon. Warm Regards, Gabe Castrillon General Manager
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ninacam31 wrote a review Nov 2020
Long Branch, New Jersey
5.0 of 5 bubbles
I recently stayed here and during the COVID pandemic. I felt safe at all times as the hotel provided sanitizing stations throughout. They also left a package in our room with Hand Sanitizer, disinfecting wipes and additional masks. I would expect in a “normal” environment there would be more scheduled daily activities to do, we still had an amazing & relaxing time. The nearby restaurants also adhered to CDC regulations and at no time did we feel “unsafe”. The hotel is beautiful and the restaurants and casino are as well.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Hyatt Regency Aruba Resort Spa and Casino
Responded 25 Nov 2020
Dear ninacam31, It was a pleasure to have you with us. Thank you so much for the lovely compliments and glowing review. We are very appreciative to hear that we exceeded your expectations. Your comments truly made our day. Your feedback regarding our resort, and especially the Hyatt Global Care and Cleanliness Commitment guidelines that we have in place are very much valued by our team and fellow travelers. We are thrilled you chose to spend your getaway with us and hope to see you soon. Warm Regards, Gabe Castrillon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
elyseh asked a question Today
Mohnton, Pennsylvania297 contributions69 helpful votes
What is a good palapa location. I enjoy less crowded, doesn't have to be in the front.
lmmclaughlin62 asked a question 8 Jul
Washington DC, District of Columbia2 contributions3 helpful votes
I was wondering if there was a height requirement for the water slide.
Answer from goblue1055
Trenton, Michigan39 contributions48 helpful votes
Yes, they do
Answer from Laurie B
Tiverton, Rhode Island111 contributions95 helpful votes
The free palapa at the beach can be reserved in advance and I booked front row Palapa for $80 and free palapa four months in advance. There are free same day free ones but they are in back row near walkway. Cabanas at adult pool are $450 per day and worth it. If you want to splurge reserve one in advance. There are only ten. Pool chairs at adult pool were gone by 9:30. The best were taken at 6;30 in the morning. Adult pool is beautiful. The entire complex is aesthetically pleasing. Feels like Hawaii. Bar and restaurant staff great. You will have a great time there.
AnnapMDHiker wrote a tip 1 Jul
Annapolis, Maryland82 contributions49 helpful votes
4.0 of 5 bubbles
"Do a little something at each hotel"
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ghbmugutumgmhb wrote a tip Jun 2024
2 contributions
5.0 of 5 bubbles
"Reserve your pool and beach chairs online"
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angsreviews wrote a tip Jun 2024
Manassas, Virginia89 contributions12 helpful votes
5.0 of 5 bubbles
"The bathroom has pumps in the shower with shampoo, conditioner and body wash. And a pump of lotion by the sink. No need to pack those item"
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Stephen T wrote a tip Jun 2024
Waltham, Massachusetts6 contributions6 helpful votes
5.0 of 5 bubbles
"Location is prime. Property well maintained. Service is first-class. Best value on the island. Rooms are clean. Great sleep every night. "
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amyw0115 wrote a tip Jun 2024
Glen Ellyn, Illinois101 contributions9 helpful votes
5.0 of 5 bubbles
"Get the sunset suite with the balcony. Watching the sunset from your comfortable balcony chair is worth it."
Read full review
Not the right property for you?
There are more places to choose from in the Palm - Eagle Beach area.
PRICE RANGE
S$695 - S$1,055 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency aruba hotel palm/eagle beach, hyatt regency aruba resort, hyatt palm/eagle beach, palm/eagle beach hyatt, aruba hyatt, hyatt hotel aruba
LOCATION
CaribbeanArubaPalm - Eagle Beach
NUMBER OF ROOMS
359
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT REGENCY ARUBA RESORT SPA AND CASINO: UPDATED 2024 Reviews, Price Comparison and 4,220 Photos (Palm - Eagle Beach) - Tripadvisor

Frequently Asked Questions about Hyatt Regency Aruba Resort Spa and Casino
Which popular attractions are close to Hyatt Regency Aruba Resort Spa and Casino?
Nearby attractions include Time Square Aruba (0.3 km), Eternity Fine Jewels (0.2 km), and Kristie's Jewels (0.3 km).
What are some of the property amenities at Hyatt Regency Aruba Resort Spa and Casino?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hyatt Regency Aruba Resort Spa and Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Aruba Resort Spa and Casino?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Regency Aruba Resort Spa and Casino?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Aruba Resort Spa and Casino?
Conveniently located restaurants include Fat Tuesday Aruba, Dushi Bagels and Burgers, and Craft.
Are there opportunities to exercise at Hyatt Regency Aruba Resort Spa and Casino?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hyatt Regency Aruba Resort Spa and Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Aruba Resort Spa and Casino?
The staff speaks multiple languages, including English, Spanish, and Dutch.
Are there any historical sites close to Hyatt Regency Aruba Resort Spa and Casino?
Many travellers enjoy visiting The Antilla (3.9 km), Fort Zoutman Historical Museum (6.1 km), and Old Dutch Windmill (0.9 km).
Does Hyatt Regency Aruba Resort Spa and Casino have any great views?
Yes, guests often enjoy the harbour view available here.
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