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Barcelo Aruba

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5,037 Reviews from our TripAdvisor Community

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Showing 4,462: English reviews
Burlington, New Jersey
Reviewed yesterday NEW

We got married and stayed here from Nov. 18 - 28 I want to start this review by saying not to trust reviews wholeheartedly. Before we arrived we had many concerns about a lot of issues other users report; all of which were addressed positively once we checked in Barcelo (formally the Occidental Grand). To make my review easies (since...

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Helpful?
1Thank VacaLyfe89
Albany, New York
Reviewed 2 days ago NEW

Had an excellent time once again. We stayed in the Royal Club again and the service was the best of all our trips there. The staff at the Royal club, Melvin, Marlene, Jissette,Caroline, Palita, Cesar were absolutely incredible. The food at the new seafood restaurant was a little below average, but the rest were great. We did miss the casino....

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Helpful?
Thank cda09
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear cda09, Thank you so much for taking the time to share your experience with us. It is a real pleasure and a true motivator to receive feedback like yours. We agree our Royal Level team members do an outstanding job and each and every one of them will be thanked on your behave. The palapas are on a first...

california
Reviewed 3 days ago NEWvia mobile

PROS: -Beautiful beaches. -Rooms are big and cozy. They changed of room during staying due to construction. -Casino with few steps outside. -Buffet was ok. -Italian and oriental restaurants were great. -Bar outside for black band with every kind of existing alcohol and amazing customer service. Clara always there with a big smile to welcome you. -Lobby bar open until...

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Helpful?
1Thank lovefun99
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear lovefun99, Thank you so much for taking the time to write about your experience and to share this with us. We apologize for the drilling sounds that you heard these were for minor cosmetic upgrades and usually did not take long. The Lobby Bar is open till 2:00 am and had the late night snacks for guest that like...

Morristown, New Jersey
Reviewed 4 days ago NEW

Actually a (- 1 ) if I could. Still in the process of switching over from Occidental. Half the staff cares the other half doesn't give 2 ...... the food was very disappointing. I have had better food in the US NAVY on a ship in the middle of the ocean. A lot of the food dried out, over cooked....

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Helpful?
1Thank jaybirdrcky
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear jaybirdrcky, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

College Point, New York
Reviewed 5 days ago NEW

I booked a vacation in September for my fiancee's birthday. The customer service was absolutely horrible. I asked for an early check in and of course the room wasn't ready, I also booked a king size ocean view room. The response i received from the hotel staff was " I can move the double beds together if you like". My...

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Helpful?
2Thank system3311
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear system3311, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Lansdale, Pennsylvania
Reviewed 5 days ago NEW

This hotel was formerly Occidental Aruba Grand. The new company took over a while ago but things are starting to happen now, some not for the better. We have stayed at this hotel since the midy 1990s and have made MANY friends here. This time I must say that the staff is wonderful, as usual, BUT The stress and tension...

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Helpful?
1Thank Barb R
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Barb R, Thank you so much for taking the time to write us your experience here with us. We totally agree that our employees are our biggest asset and you can be assured that each and every one of those mentioned by you will be thanked on your behalf. I am happy too that we do live in a...

Holyoke, Colorado
Reviewed 1 week ago

The beach is beautiful. The rooms are clean, spacious, and well appointed. The staff are very friendly. We paid for the Royal Club. I would not do that again. The best benefit was that they setup chairs for you each morning on the beach. Other than that, there is minimal benefit. For Royal Club: * room service is included *...

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Helpful?
1Thank Patrick L
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Patrick L, Thank you very much for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for...

Saint Louis, Missouri
Reviewed 1 week ago via mobile

Just returned last night from our trip. To be fair, Barcelo Aruba just had their grand opening this past weekend. This was the Occidental Grand. The hotel is beautiful, well kept and clean. Enjoyed everything about it except the food. The best restaurant is the Japanese. Now that Barcelo has taken over, I hope they will review the food menu!...

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Helpful?
Thank Julie J
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Julie J, On behalf of the whole team of Occidental Grand Aruba / Barcelo Aruba we would like to thank you for taking your time to write us a review. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest...

Diego Martin, Trinidad
Reviewed 1 week ago

I came here on a day pass, so I can't say anything about the rooms. But the facilities were pretty nice. The food wasn't anything special, but the swim up bar at the pool was great. They had a nice bar and huts all across the beach which was pretty cool. They even had cushioned beds at the pool. It...

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Helpful?
Thank Johnny L
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Johnny L, Thank you so much for taking the time to write us about your day pass experience. We are very happy that you did enjoy your time here with us. The water at the beach is normally crystal clear, I believe you came during the rainy days and that may affect the quality of the water. We are...

Reviewed 1 week ago

Was nice enough. Food was just okay. Not sure where the non-motorized water sports were. First time to Aruba, beautiful place. The weather wasn't great but we all had a good time. The concierge was very helpful and booked a great ATV tour of the Island for us. The buffet meals were just okay. The Asian and Italian restaurants were...

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Helpful?
2Thank Sarah C
Aurelia C, Quality Manager at Barcelo Aruba, responded to this review

Dear Sarah C, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Occidental Grand Aruba Management Aurelia Croes / Quality Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in Palm Beach, Aruba, this resort features all the ingredients for a unique vacation: a location right on the beach, turquoise waters, the fine white sands of the Caribbean, and warm weather throughout the year. This high-end Aruba All-Inclusive resort is the best vacation destination for families and couples. The Occidental Grand Aruba All Inclusive Resort is close to many tourist attractions and just steps away from the entertainment, lounges, discos and shopping areas the island has to offer. ... more   less 

Additional Information about Barcelo Aruba

Address: J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba (Formerly Occidental Grand Aruba All Inclusive Resort)
Region: Caribbean > Aruba > Palm - Eagle Beach
Price Range: $474 - $994 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Aruba 4*
Number of rooms: 370
Reservation Options:
TripAdvisor is proud to partner with Barcelo, BookIt.com, Booking.com, Hotels.com, Cancelon and HotelsforEveryone so you can book your Barcelo Aruba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Barcelo Aruba Palm - Eagle Beach
Hotel Style:
#12 Luxury Hotel in Palm - Eagle Beach
#15 Top resorts Hotel in Palm - Eagle Beach
#15 Spa Hotel in Palm - Eagle Beach
#19 On the Beach Hotel in Palm - Eagle Beach
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Aruba staff and other travellers.
324 questions
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1 month ago

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Questions? Get answers from Barcelo Aruba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"Rooms with a beach view are the best" "Go with the Royal Club for the all around best experience"”
 of 5 bubbles VacaLyfe89, 6 Dec 2016 | Read review
“go to Holiday Inn 2 doors down and the place was WAY cleaner and nicer”
 of 5 bubbles jaybirdrcky, 3 Dec 2016 | Read review
“North Tower, also ask for a room overlooking the pool.”
 of 5 bubbles BarbR97, 2 Dec 2016 | Read review
“Choose the Royal Club”
 of 5 bubbles ggsearch, 26 Nov 2016 | Read review
“Pay for the upgrade to royal club. The restaurant alone is worth the extra charge.”
 of 5 bubbles cwmulligan, 17 Nov 2016 | Read review
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