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Hotel Casa Granda

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1 room 2 adults 0 children
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Hotel Casa Granda
Hotel Casa Granda
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413 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Reviewed 6 days ago NEW

It was an alright experience. Very very different from what I am used to in the other Caribbean Islands. The food is very good and the staff are helpful though we had a language barrier. It is a very affordable place to stay

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Helpful?
Thank KatieLandW
Gerente G, Director General at Hotel Casa Granda, responded to this review

Dear Katie It is a pleasure to receive recommendations from such distinguished clients. It is an honor to have served you, to make you feel so special, you are our only reason, with professionalism and love towards you, we work day by day. The best gift we can receive is the recognition of our customers. Have a happy weekend Isela...

Ilkley, United Kingdom
Reviewed 11 December 2016

We did not stay here but visited the roof terrace on our day trip to the city, as it had been recommended by our taxi driver Leo.It was a nice break on a sunny day and it not expensive to sit and have a drink and admire the view at the same time.My mohito was the best I had in...

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Helpful?
Thank Susanlockyer
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Susan It is a pleasure to receive free comments like yours, it is a pleasure for all the staff of our institution, thank you very much, we wish you a happy New Year and a lot of prosperity Isela Viamonte Mendoza

Etten-Leur, The Netherlands
Reviewed 11 December 2016

We did not stay here but had lunch on the balcony overlooking Parque Céspedes and the remarkable buildings around the square. The interior breathes history. The lunch was excellent and the service impeccable. Clean toilets.

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Helpful?
Thank C J T
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Mr. C J T It is an honor to receive comments like yours in this important page of recommendation, we work thinking about our clients, it becomes a fact our dreams Have a nice new year Isela Viamonte Mendoza

Alesund, Norway
Reviewed 29 November 2016 via mobile

I did not stay at the hotell, but eat there many times! Rooftop bar is beautiful! You can see the whole city! And you must get a drink to get there. One of the best resturant in the city. Also there is Internett!

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Helpful?
Thank Siljer3
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Siljer It is a pleasure to receive comments like yours, compliments to our beautiful Roof Garden who is pleased to receive customers and good-bye friends Awaiting your early visit Isela Viamonte Mendoza

Sydney, Australia
Reviewed 8 November 2016

This would have to be the worst hotel I have ever stayed in. The rooms had mildew on the ceilings the bathroom was in disrepair and only cold water for the shower as the hot water was not working They have not cleaned the curtains in years We had to move to another hotel we would not stay another night

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Helpful?
Thank josephine p
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Mrs. Josefina We appreciate you spending a few minutes of your precious time to expose your perception about our hotel complex hotel Cubanacán Casa Granda. Your opinion, Mrs. Josefina, has drawn a lot of attention, because both you and your husband Mr. Desmond referred to the customer service bureau a great satisfaction for all the attention given to any...

Reviewed 23 October 2016 via mobile

They charge a cover price for the roof terrace but don't think twice! This is the best view in Santiago de Cuba and it's at its most gorgeous at sunset! Just sit back, relax and enjoy the view under the wings of the cathedral's angel! Breathtaking!!!

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Helpful?
1Thank 344blankas
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Blanka Our Roof garden is a place that enchants few people visit, we really sentimjos blandishments with comment so lovely about our beautiful Snack Bar and the beautiful cathedral of our city, we expect to have her back again with great pleasure and many more special attentions. Isela viamonte Mendoza

Stoney Creek, Canada
Reviewed 10 October 2016

Every visit at this hotel is a great experience. All the staff, starting with the management and the office people, then front desk, the restaurant and the bar personel (terrace and the roof), security and chambermaids are doing their best in order to make my stay at the hotel pleasant and memorable. After several visits to this hotel now, I...

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Helpful?
1Thank Richard_Saw
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear Lord Richard: It's a real honor to receive such distinguished customer the comment valuing our service and more than this, friendship arose between our staff and you, who have become friends. His words filled with joy and happiness our hearts, we are encouraged to follow the steady pace of personalized customer service and best practices in hotel management. Thank...

Dublin
Reviewed 8 October 2016

Santiago is roughly 700km from Havana and we flew to it from Havana. The 4 star Casa Granda Hotel is situated on a corner site on the main square of a non-stop busy park (Parque Cespedes. Its neighbours on the park square include the imposing Cathedral on one side, the former home of Velazquez the first Spanish Governor of Cuba...

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3Thank DublinEdM
General Manager... G, Gerente at Hotel Casa Granda, responded to this review

Dear Lord Donald We have welcomed its related to your pleasant stay in our installation comments. It is a great pleasure for our staff to know that we satisfaccer your expectations. This hotel enjoys experience because of his years and contains stories so is Casa Granda, committed to all our customers, giving them the best, with love, but with ethics,...

Reviewed 7 October 2016 via mobile

This hotel must have the best location in all the city. It affronts one of the major squares at a high point of the city. All sorts of shops, restaurants and attractions are within walking distance. And if you need a taxi, there are a dozen guys at the steps of the hotel ready to help at all hours of...

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Helpful?
Thank Brian E
General Manager... G, Director General at Hotel Casa Granda, responded to this review

Dear John Casa Granda I let know how happy this, feeling that you, sir, has realized his dream with a wonderful and well deserved vacation at our side, making a difference, always shining with our 4-star hotel in the heart of Santiago de Cuba, characterized for good personalized service and quality of service. It has enjoyed the hotel and fully...

Preston, United Kingdom
Reviewed 13 September 2016 via mobile

Right in centre .Bit noisy in the room we where in . 2nd floor . In fact music played for a good part of day and night. Food very good. Tour guides outside a bit of a pain at first. Resonably priced with a multitude of bars etc all around. Rooftop bar views very good

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Helpful?
Thank chrismarland2

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Casa Granda Hotel is a 4 stars hotel located in an unique and privileged side od the city, in the historical center of the city Santiago de Cuba. Right in front of Cespedes Park, rises the Casa Granda Hotel since 1914, and from its Bar Mirador "Roof Garden", a landmark for those who visit our city, you can appreciate exceptional panoramic views of the city and its bay. Near from numerous placer of cultural, historical and touristic value, such as The House of Trova, Diego Velazquez Museum, and the Cathedral; aspects that make Hotel Casa Granda the best choice for those who wish to enjoy a caribbean vacations at the city of Santiago de Cuba, close to history and culture, in the very heart of the Capital of the Caribbean. ... more   less 

Additional Information about Hotel Casa Granda

Address: Heredia No. 201 | entre San Pedro y San Felix, Santiago de Cuba 90200, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: $114 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casa Granda 4*
Number of rooms: 58
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Also Known As:
Casa Granda Hotel Santiago De Cuba
Casa Granda Santiago De Cuba
Hotel Casa Granda Santiago De Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Granda staff and other travellers.
17 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from Parque Cespedes are quieter.”
 of 5 bubbles Richard_Saw, 9 Oct 2016 | Read review
“We liked being at the front of the hotel as you could look out onto the park. Its shuttered window opened a bit creakily!”
 of 5 bubbles DublinEdM, 8 Oct 2016 | Read review
“Ask for a quite room not facing the road or the square and preferably higher. Our room was exceptionally quiet”
 of 5 bubbles ChrisV458, 13 Sep 2016 | Read review
“Quiet room in the back of the hotel or high above the square.”
 of 5 bubbles Erwin_Geerts, 9 Aug 2016 | Read review
“Ask for a room overlooking the square”
 of 5 bubbles Jlom2014, 8 Aug 2016 | Read review
5 of 5
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