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I stayed here in July 2017. My husband is from the area, and we always looked forward to a time when we could stay there. We checked in, and the front desk staff was great. We had a room on a lower floor without much...More
1 Thank Sue K
Response from Director G, General Manager at Melia Santiago de CubaResponded 1 week ago
Dear Sue K:
Thank you very much for taking part of your time to write your opinions about your stay at the Melia Santiago de Cuba, taking into account that each comment helps us to improve the weak points.
We are very disappointed to know...More
Well - this hotel is very glam with interesting modernist architecture - a refreshing change from high Spanish. The rooms were very comfortable - we had to ask to change rooms as there was something amiss in our first room - can't recall what. Anyway,...More
Response from Director G, Deputy Manager at Melia Santiago de CubaResponded 22 December 2017
It is such pleasure to receive your feedback. We are very glad your experience in our facility was so nice and hope you come back some day in the future. Thanks for all the compliments. It was very nice to read you were...More
The hotel is in good location, friendly and polite staff and food was nice too, but if you are looking for a place with nice beach I would recommend a different place. But if you are city explorer this hotel will do. :)More
Response from Director G, General Manager at Melia Santiago de CubaResponded 2 weeks ago
Thank you very much for posting your review in Tripadvisor, one our best tools to improve our services and determine how are guests are reacting to our everyday work.
We hope you come back to our city to discover new places and spend...More
Hotel very clean,maids very helpful for rooms sheets extra blankets.Doctor very professional nurse assisted.Food in buffet basic. For the price of buffet two people $ 20.00 to much. Room service food was cold . Camareras always wanting to please.All the personnal were at right place...More
Response from Director G, General Manager at Melia Santiago de CubaResponded 4 weeks ago
Thank you for taking the time to review the Melia Santiago de Cuba. I am so glad to hear about your positive experience with us.
It’s a pity that you did not like the food at the Buffet Restaurant and that the Room...More
This was the best hotel of my Cuba trip. It is well mantained, food is good and they accept credit card as long as it is not from an American bank, beds are comfortable, staff are friendly, they have computers in the lobby and it’s...More
Thank Ser G
Response from Director G, Deputy Manager at Melia Santiago de CubaResponded 12 January 2018
Dear Ser G:
First of all we would like to thank you for choosing our Meliá Santiago de Cuba Hotel, as well as per the kind comments about your experience with us.
We are delighted to know that you had a lovely stay with us...More