We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Santiago de Cuba

Visit hotel website
Traveller (761)
360
Panoramas (34)
Dining (215)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Paid Internet
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Luxury
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,449Reviews
1,373Photos
31Q+A
100Room tips
Traveller rating
  • 532
  • 658
  • 190
  • 51
  • 18
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
check is was done by the rudest person. wifi at 4 cuc a hour and the smallest card they will sell is 5 hours so they sting you for 22 cuc on top of 179 cuc for a room and no water in the room not complimentary or in the fridge , hideous food and so run down a rip off
Read more
Hotel's Favourite
My girlfriend and I stayed for a week at the Melia Santiago de Cuba. This was December 19-26, 2018 to visit some friends in the city. Check in at reception with Guzman went perfect and quick and we were soon in our suite. It is a miracle in Cuba when everything works and in
Read more
Response from ManuelRiosRodero, General Manager at Melia Santiago de Cuba
Responded 1 week ago
Dear Joshua S: Thank you very much for your loyalty towards us and for taking the time to share this lovely review with other travellers! We are delighted to read that your stay with us has been one more time genuinely enjoyable, having made the most of our peaceful pool area and rest of the services. It is lovely to hear that you found in Meliá Santiago luxury, professionalism, cleanliness, functionality and more than just a bed to rest. We love having you here and we keep looking forward to welcoming you back really soon again! Kindest regards, Manuel Rios Rodero
Read more
I was on a round trip to Cuba and this hotel was the best on the whole tour. I had the Level room. There were lots of choices for breakfast and dinner. Swimming pool area was good and it was enjoyable to swim there.
Read more
Response from ManuelRiosRodero, General Manager at Melia Santiago de Cuba
Responded 5 days ago
Dear raijaleena, Thank you very much for your wonderful review! We are delighted to learn that you had a wonderful time in The Level service in our facility and that you truly enjoyed our pool area and breakfast buffet La Casona. We love having you here and we keep looking forward to welcoming you back really soon again! Kind regards, Manuel Rios Rodero
Read more
Every time my boyfriend and I visit Santiago we really enjoy staying at this hotel. Last year we were there for a week in the second half of December. Located in a very good area of Santiago de Cuba,only 2 min away from the city center by cab. In love with the pool, so clean
Read more
Response from ManuelRiosRodero, General Manager at Melia Santiago de Cuba
Responded 1 week ago
Dear karina s, Thank you very much for choosing Meliá Santiago de Cuba one more time during your vacations last December and for taking the time to share this lovely review with other travellers. It is genuinely rewarding to receive such kind words. We are delighted to learn that your experience with us has been totally memorable this time and you have enjoyed a comfortable, pleasant stay having received a great friendly service from our fantastic staff, especially from Yadira and Guzmán who appreciate a lot your compliments. We loved having you here and we keep looking forward to welcoming you back on your next stay in Santiago de Cuba ! Kind regards, Manuel Rios Rodero
Read more
I had a very strange stay here. I dealt with one wonderfully helpful and pleasant woman at the front desk once and the rest of the time I was offended by the disdain and curt, dismissive attitude of the front desk staff. I had a wonderful meal at the outdoor restaurant one night
Read more
Response from ManuelRiosRodero, General Manager at Melia Santiago de Cuba
Responded 1 week ago
Dear KevinFromCanada, Thank you very much for choosing Meliá Santiago de Cuba during your recent stay in Santiago and for taking the time to share your experience with us. We are truly concerned to learn about the disappointment experienced with the service at the Reception desk and at the outdoor restaurant. We regret to hear that you suffered a poor service and we would like to extend our most sincere apology for the inconveniences caused. This is not the service we are used to deliver our guests nor is it the way we like to make you feel. We understand your frustration and we have addressed these issues with our Reception Manager and Maitre in order to proceed with the necessary measures. At Meliá our guests' comfort and welfare are two of our main objectives. We would like to have another opportunity to regain your trust in us. Therefore, we hope to welcome you back on a future stay and we assure that we will do everything that is in our hands in order to provide you with the highly satisfactory Meliá experience that we always aim for and you deserve. Kind regards, Manuel Rios Rodero
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorMelia Santiago de Cuba
The Presidential Suite at the Melia Santiago de Cuba
Professional photo exclusively commissioned by TripAdvisorMelia Santiago de Cuba
The Junior Suite at the Melia Santiago de Cuba
Professional photo exclusively commissioned by TripAdvisorMelia Santiago de Cuba
The Higher Level Classic Room at the Melia Santiago de Cuba
PreviousNext
12345676
1 What's your question? 2 And FYI I didn't see any prostitutes hanging around. 3 What made you think that there are? 4 Why would you care?
0 votes
Show all answers
Hi, sorry for that late response! I walked a couple of times but taxi was about 5-6 cuc’s to the first main square just outside the central part but depends on where you want to be dropped off to ie. somehow very central like cespedes square which probably adds a couple of minutes but still only a 10-12 minute journey if that. Tops 6/7. Hope that helps.
1 vote
Show all answers
PreviousNext
1234567
"don't stay here stay at one of the nice casa particulars up the road in vista allegre"
"The Level room"
"higher floor for surround view"
"rooms on higher levels for quiet as 8th floor and up."
"Choose a room looking over the wonderful gardens and towards the mountains."
PreviousNext
12345620
PRICE RANGE
US$111 - US$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia santiago de cuba hotel santiago de cubasantiago de cuba melia
LOCATION
CaribbeanCubaSantiago de Cuba ProvinceSantiago de Cuba
NUMBER OF ROOMS
302
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing