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Grand Memories Varadero

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1 room 2 adults 0 children
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Grand Memories Varadero
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1,577 Reviews from our TripAdvisor Community

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Showing 1,019: English reviews
Reviewed yesterday NEWvia mobile

I really enjoyed this resort. Myself and 14 others from my family vacationed here last week and overall I would have to say it was a great trip... The resort was well maintained and the staff were friendly and helpful. The food was not the greatest and the shower water temp was never hot. However, I would definitely go back....

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Helpful?
Thank Sarah R
Kitchener, Canada
Reviewed 3 days ago NEW

This was my sixth trip to Cuba and fourth to Varadero. First off, bring your walking shoes and Cuba expectations! This resort has all the amenities, but is huge! I averaged 17k steps daily on my fitbit! The resort is underserviced for the most part; however the staff do their best to please! The property is general is nice; however...

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5Thank 712Renee
General M, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you very much for choosing our hotel. We are very sad that you haven't met your expectations regarding the food. However, we are glad you enjoyed the professional service of your maid Daniela. We will analyze your comments and suggestions with the departments involved to make the necessary adjustments. Kind regards, General Manager.

Reviewed 3 days ago NEW

My family just spent a week at the Grand Memories resort in Varadero Cuba. We arrived at dinner time and after standing in a long line to check in proceeded to the buffet to get something to eat, only to be greeted by another huge line up. Line ups are the order of the day at this resort. There is...

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1Thank Patti J
General M, Director General at Grand Memories Varadero, responded to this review

Dear Patti, We are very sad to read your experience at our hotel. We apologize for all the inconvenience you mention in our review. We take note of all your comments and we will analyze them carefully with all the departments involved in order to improve our service. Best wishes, General Manager.

Reviewed 4 days ago NEWvia mobile

I will begin by explaining my title.... building 20 smells like raw sewage... you can actually see the sewage seeping out around the building, it's disgusting. Our building however (23), was lovely. Our room was nice and clean, everything was in working order, and our maid Yerlani was fantastic! Always gave us extra towels and made the best towel art...

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5Thank Jessica M
General M, Director General at Grand Memories Varadero, responded to this review

Dear Jessica, We are very sad to read your recent experience at our hotel. We regret that you haven't met your expectations and we apologize for the problems you mentioned. We are already working to fix the smell issue and your comments will be very useful to improve the quality of our service. Warm regards, General Manager.

Mississauga, Canada
Reviewed 4 days ago NEW

We arrived in Varadero on December 30th to January 6th. We ended up taking a taxi with another couple to Varadero as the bus was waiting over an hour for other guests. The airport was a complete disaster. Disorganized, with several Canadian flights getting in within minutes of each other. We arrive at the hotel and our room is not...

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1Thank Domisgone
London, United Kingdom
Reviewed 4 days ago NEW

I spent Christmas 2016 and the New Year at this place with my wife. The standard of food and hygiene safety was deplorable and often a serious risk to health To put it in context, I have travelled the world and stayed in hundreds of hotel including many places in Africa, India and Asia. I have never experienced anything as...

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2Thank jeffminnowbasher999
General M, Director General at Grand Memories Varadero, responded to this review

Dear Jeff, We are very sad to read your comment after your recent experience at our hotel. We apologize for the problems you mentioned in your review. We appreciate a lot your opinion as for sure it will help us a lot to improve the quality of our service. Best wishes, General Manager.

Reviewed 5 days ago NEW

Never ever been disappointed as much as much as I had this visit to varadero, this is my 7th time to varadero but this was the worst resort ever! and the worst experience ever. ofcourse food was awful, service was even worst. staff were extremely unprofessional even rude at times. room services were at a zero star level. roaches found...

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5Thank Nana L
Reviewed 5 days ago NEWvia mobile

On the good side the rooms were spacious and clean. Beds comfortable. The staff were keen to assist especially in the international resturant. On the bad side the food was diabolical in every resturant. You can't drink alcohol on an empty stomach! When I complained about the flies swarming around the food, I was informed by the manager that it...

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1Thank Eleanor P
General M, Director General at Grand Memories Varadero, responded to this review

Dear Eleanor, We are very sad that you couldn't meet your expectations at our hotel regarding the quality of the food. Concerning the flies and the insects we have different procedures including fumigation. However the heat of Cuba makes difficult to rip them off. We take all your comments into account and we will share them with the departments involved....

Brantford, Canada
Reviewed 5 days ago NEW

By complex 20 going to beach there is gray water, sewage on the ground and it stinks.They have a fire hose running from an open sewer round behind the one complex and into a storm drain on the street. Not sure about that. Most fountain don,t work, Ladies washroom at the falls pool locked all week and same with men...

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1Thank Rob_45ca
General M, Director General at Grand Memories Varadero, responded to this review

Dear Rob, We are very sad to read your experience after your visit. We apologize for all the problems you mentioned. We are already looking into the cause of the smell and doing our best to fix it as soon as possible. We also take note of your suggestions and we will analyze all the situations you described. Warm regards,...

Reviewed 5 days ago NEWvia mobile

Stay in buildings 20-24 the best is 24th hot food beautiful pools great staff good live music friendly staff good animation at one pool and the beach the other pool very relaxing good maid service the best for us in cuba as of now will be going back the beds not good but clean bedsheets

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1Thank Lynn C
General M, Director General at Grand Memories Varadero, responded to this review

Dear Lynn, Thank you very much for sharing your experience at our hotel with the community of travelers. We are glad you enjoyed your stay and we especially appreciate your comments about the entertainment staff and the cleanliness. We hope we could welcome you again soon in the future, Sincerely, General Manager.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Breakfast included
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Enjoy Cuba's blissful year-round climate, stunning white sand beaches, and crystal clear waters with a stay at the luxurious Grand Memories Varadero. Elegant and spacious guestrooms are available in a variety of room categories in our child-friendly and Adults-Only sections. Lounge by the dazzling pools, get active with a variety of land and water sports, work out at the fitness centre, or pamper yourself at the luxurious spa. Children will have a great time at our Kids Club, which features a children's play area with supervised games and activities. Guests of the Adults-Only area will enjoy extra luxuries such as complimentary 24-hour room service, club house, cigar room, butler service and more. ... more   less 

Additional Information about Grand Memories Varadero

Address: Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $191 - $427 (Based on Average Rates for a Standard Room)
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Hotel.de and HRS so you can book your Grand Memories Varadero reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Spa Hotel in Varadero
#25 Top resorts Hotel in Varadero
#27 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Grand Memories Varadero staff and other travellers.
532 questions
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Questions? Get answers from Grand Memories Varadero staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay By the Pool, Block 20 is closest to the Pool.”
 of 5 bubbles Domisgone, 12 Jan 2017 | Read review
“Go to another resort”
 of 5 bubbles Rob_45ca, 11 Jan 2017 | Read review
“building 23 close to beach”
 of 5 bubbles ViCartLove, 10 Jan 2017 | Read review
“if you are on the ground floor-Move as stuff will go missing from your balcony. If you want to sleep, dont face the pool area”
 of 5 bubbles simonhD8940RH, 10 Jan 2017 | Read review
“I liked our building which was closest to the beach”
 of 5 bubbles 154992Christine_B, 9 Jan 2017 | Read review
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