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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,375 Reviews from our TripAdvisor Community

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There are newer reviews for IBEROSTAR Laguna Azul
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Showing 3,814: English reviews
Reviewed 1 week ago via mobile

I have stayed at 8 resorts in the Caribbean and at 3 in cuba this is by far the worst resort we have been too. Check in showed us 3 rooms before we found 1 that didn't smell like mold that process took over 2 hours the room we took was pretty old and run down but unbelievably it was...

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Helpful?
1Thank Victor S
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, Thank you very much for choosing our IBEROSTAR Laguna Azul for your recent stay in Cuba. It is rewardin got see that you could enjoy our Japanese restaurant food and that you found your room suitable. On the other hand we are saddened to read that our food at other restaurants was not of your liking. We would...

London, Ontario
Reviewed 1 week ago

This is a beautiful property! We were very happy with the amenities, the staff were very helpful & friendly, it was clean, lots of activities & the beach was beautiful. We are very picky eaters so we became very bored of the food quickly, and the only complaint I'd have is that often the temperature of the food was barely...

Review collected in partnership with Iberostar
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Helpful?
3Thank Shelgos
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for your post on Trip Advisor. We appreciate your wonderful comments of IBEROSTAR Laguna Azul and are delighted that we have exceeded your expectations. We look forward to welcoming you back soon. Regards, Online Reputation Manager

Saskatchewan, Canada
Reviewed 1 week ago

Large resort with low-budget rooms. Room was not what we had booked, shower head was broken, light bulbs burned out in bathroom and never were replaced the entire time we stayed there. The shower curtain was filthy with paint slopped on it .The makeup mirror was broken and situated so that it was difficult to use. Very dark in the...

Review collected in partnership with Iberostar
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Helpful?
2Thank dsarauer6
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, On behalf of our hotel management and staff, I would like to thank you for choosing our IBEROSTAR Laguna Azul for your recent vacations in Cuba. It is rewarding to read that you found our beach beautiful, our hotel and its grounds good, and that you had a great time with our lobby and patio animation. However we...

Oshawa, Canada
Reviewed 1 week ago via mobile

Our spa room was nice. Great air conditioner. Pool area was great and the beach. The only downside was the food. They make a great pizza and french fries. Lots of food choices but not many i recognised. But on the upside i didnt gain a lot of weight....lol

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Helpful?
4Thank Pamela C
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

London, Ontario
Reviewed 2 weeks ago

The smoking is everywhere inside and out. It is very hard to breathe with all the smoke. Beach is beautiful and animation crew is very good. We all got sick on food as it is prepared ahead of time with the huge number of people at buffets.

Review collected in partnership with Iberostar
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Helpful?
2Thank jocelyne201702
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, Our IBEROSTAR Laguna Azul Team wants to thank you for your recent visit to our resort, and for sharing your moments with us. We are very happy to read that you had a great time in our beach and with our animation team. This is the kind of service that we take pride of at IBEROSTAR. On the...

Ottawa, Canada
Reviewed 2 weeks ago

Because it is in Cuba, do not expect too much on the room condition. The room is alright and other services are so good. Regarding to the room, there is only 110v wall socket in the room and it was broken. Otherwise, it would be better.

Review collected in partnership with Iberostar
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Helpful?
Thank wubino
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,...

Mississauga, Canada
Reviewed 2 weeks ago

February 04/2017 Avoid this place for all cost. Filth is everywhere. Dining area has chairs never cleaned, Tables are horribly unstable and swaying. Utensils are always greasy as if not enough detergent has been used. One day I spotted the roach near the soup distribution. When there is one, must be more They have a small gym with treadmills and...

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Helpful?
3Thank Wojciech L
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, On behalf of our staff we would like to thank you for choosing IBEROSTAR Laguna Azul for your recent vacations in Cuba, and for your comment on TripAdvisor. We are happy to hear that you could enjoy our beautiful beach with plenty of shadow huts and the food we offer there. However, we truly regret all the inconveniences...

Edmonton
Reviewed 2 weeks ago

This was our tenth Iberostar vacation, and the sixth Iberostar resort, so we are what may be called veteran Iberostar guests. While it would not be fair to compare the Cuban locations to the other Caribbean locations, I will try to keep this review without unfair comparisons. Lets start with check-in...... we arrived very early and were extremely tired after...

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Helpful?
7Thank Blacker2008
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and the nice comments of our workers I already inform our staff members of your nice review. you for your stay with us. If you decide to visit us again in Varadero...

Peterborough, Canada
Reviewed 2 weeks ago

My sisters and I have been to Cuba 3 times, Dominican 5 times and Mexico 2 times, so we are seasoned traveller's and were at this facility from Jan 30-Feb 6th Here is our review.... The Facility The facility itself is very nice and many of the rooms have been renovated and they are working constantly to upgrade every room....

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Helpful?
7Thank threesistersfromont
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

Reviewed 2 weeks ago via mobile

Not a great first impression in the dark with food that had made it through to the end of the dinner buffet near 10pm. However, it was quickly learned that going to the meals soon as the room was open was the best option as there weren't warmers underneath most of the trays. Staff had a very good knowledge of...

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Helpful?
Thank Christa B
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $213 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#27 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
415 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I really liked our room in building 15' on the back and very sunny all afternoon”
 of 5 bubbles _jorgenhurst, 18 Feb 2017 | Read review
“Ocean view is nice, with some obstruction from trees, etc.”
 of 5 bubbles ReneeR220, 17 Feb 2017 | Read review
“Ocean View”
 of 5 bubbles hipmeals, 14 Feb 2017 | Read review
“Do not take room on the bottom floor and not facing inside the resort. Check it out before accepting”
 of 5 bubbles wojciechl98, 7 Feb 2017 | Read review
“Email the resort as soon as possible to request you preference - i.e. upper/lower floor ; pool/ocean view ; queen/king bed ; etc. .”
 of 5 bubbles Blacker2008, 7 Feb 2017 | Read review
5 of 5