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Royalton Hicacos Varadero Resort & Spa

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Royalton Hicacos Varadero Resort & Spa
Royalton Hicacos Varadero Resort & Spa
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3,581 Reviews from our TripAdvisor Community

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Showing 2,496: English reviews
Dusseldorf
Reviewed yesterday NEW

The resort is fabulous, friendly staff, good food. That would be a five-star-review. Unfortunately Fidel died and from our stay we did not have not one night with music. Cuba without music is a 50%-Cuba. Maybe the hotel is not resposable for that but we had not any music or show, not even in the discotheque with non-cuban staff they...

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Helpful?
Thank masmiguelDusseldorf
Norfolk, United Kingdom
Reviewed 2 days ago NEWvia mobile

Seems strange they are still dealing with the flies ! How long does it take to wreck a holiday! Mmmm won't be returning any time soon ! I wanted to visit Cuba for a long time - I wasn't expecting a miracle but did expect to eat whilst on holiday! Come hicacos shape up !

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Thank happydaysgal
Reviewed 2 days ago NEW

I traveled to Cuba for the first time not knowing what to expect! I have traveled all around the world! We had the best time of our lifes. The staff where EXCELLENT!! We where treated like family so much that we are coming back in 2 mths!! Cant wait to see everyone again...

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1Thank Marybeth P
Berkshire UK
Reviewed 2 days ago NEW

We stayed here with friends for ten nights and had a really lovely time. The staff are very friendly and helpful (especially those in the dining hall), the quality of the entertainment is exceptional and the food is very, very good for an all inclusive resort. The accommodation is well laid out and spacious, the beds are large and very...

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1Thank Alwaysonholiday53
London, United Kingdom
Reviewed 3 days ago NEW

Just returned from our first visit to Cuba and to the Royalton Hicacos. Our son and his girlfriend had stayed here earlier in the year and recommended the hotel, so we knew a little of what to expect. The rooms are large and comfortable. We did have a couple of minor problems: one being that the shower head in our...

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3Thank Jane S
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear Jane, Thank you very much for providing such a complete feedback after your recent stay at Royalton Hicacos. We are glad to know that we met your expectations and we were able to fix the small issues you mentioned. For us, our guests satisfaction is our main priority. We also take note of your comments concerning the lack of...

London, United Kingdom
Reviewed 4 days ago NEW

Really don't understand the negative reviews of this hotel - honestly had such a great time! The staff were lovely and always there to help. Everyone was ridiculously friendly and helpful. Such a relaxing stay, we didn't want for anything. The beach is absolutely beautiful. TIP - Take cash!! They don't accept cards anywhere and if they do, the internet...

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1Thank Mermaids05
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for your lovely words regarding your recent stay at Royalton Hicacos. We are very happy to hear that you had a lovely time among us. It is very important for us to know that you find our staff very professional and kind and you enjoyed every single minute at the resort. It would be a pleasure...

Reviewed 4 days ago NEWvia mobile

Having read mixed reviews, we went with an open mind. The hotel is in an ideal location on a beautiful beach. Rooms We stayed in what looked like being a recently refurbished room which was big, bright and airy. The rooms are cleaned every day but for a 5 star hotel I would have expected more attention to detail, some...

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Thank SDGough
Thunder Bay, Canada
Reviewed 6 days ago NEW

UPS Italian restaurant best al la carte, Mulanto best coffee and alcohol drink, rooms were alright, pool and seating was good, beach wonderful, Jazz bar, and the staff made the trip much better/really nice, hard working and sincere DOWNs Coach roach in shower noticed well showering, the smell at times, the death of Fidel, and the WI FI or lack...

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1Thank cep279
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for choosing our hotel for your recent visit to Cuba. We are glad you recommend the resort. We regret the problem you experienced with the insects. We have already taken the necessary corrections. We hope we could welcome in the future again, Best wishes, General Manager.

Surrey
Reviewed 6 days ago NEW

We stayed in the Diamond club and it was totally worth it. Leony at the beach bar gave us 5 star service. All the staff are ready to help and very friendly.. even the gardeners will give you a smile and good morning. For Cuba this is a five star. Don't try to compare it with North American standards. The...

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2Thank Mavissk
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experience at Royalton Hicacos on TripAdvisor. We are very happy to read your opinion about Diamond Club and the 5 star service provided. However, we regret that the food a la Carte was not up to your expectations. We will pass your comments to the Executive Chef in order to make the necessary...

Langley, Canada
Reviewed 1 week ago NEW

Stayed in room 2502, which is Diamond club. I expected a little better quality of room, but overall it met our needs. Its Cuba. It's very close to the diamond club "exclusive beach area" and well worth the extra money. The beach waiter "Leonay" was excellent. Always smiling and looked after us all the time. In fact, almost all the...

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5Thank Langley4sun
General M, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you very much for sharing your experience at Royalton Hicacos. We are glad you enjoyed your stay at the hotel. However, we regret the issues mention regarding the service at some of the bars. We will check with the departments in charge in order to make the necessary adjustments. Your comment is very useful for us because...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Nestled within lush tropical gardens and just steps from the azure blue waters and powder white sand of Cuba's finest beach lies the award-winning, Royalton Hicacos Varadero Resort & Spa, an Adults Only Luxury All Inclusive Resort. ... more   less 

Additional Information about Royalton Hicacos Varadero Resort & Spa

Address: Carretera Las Morlas KM 15 | Punta Hicacos, Varadero 42200, Cuba (Formerly Royal Hicacos)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: $364 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royalton Hicacos Varadero Resort & Spa 5*
Number of rooms: 404
Also Known As:
Sandals Royal Hicacos Varadero
Sandals Cuba
Sandals Royal Hicacos Resort Spa
Royal Hicacos
Hotel Style:
#1 Spa Hotel in Varadero
#1 Top resorts Hotel in Varadero
#1 Luxury Hotel in Varadero
#1 On the Beach Hotel in Varadero
#7 Romantic Hotel in Varadero
#13 Family Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Royalton Hicacos Varadero Resort & Spa staff and other travellers.
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Questions? Get answers from Royalton Hicacos Varadero Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Block #1 is quite a walk from reception and suffers from evening noise from the neighbouring hotel's entertainment.”
 of 5 bubbles JaneS692, 3 Dec 2016 | Read review
“Closer to main lobby”
 of 5 bubbles cep279, 30 Nov 2016 | Read review
“Diamond club rooms have butler service and are close to the beach.”
 of 5 bubbles Mavissk, 30 Nov 2016 | Read review
“Room 2502 (in block 25) has a quiet pool right off the balcony. Closest block of rooms to the diamond club exclusive area of the beach.”
 of 5 bubbles Langley4sun, 29 Nov 2016 | Read review
“There are no ocean views.”
 of 5 bubbles Finnmac66, 28 Nov 2016 | Read review
5 of 5