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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,492 Reviews from our TripAdvisor Community

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Showing 814: English reviews
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Barcelona, Spain
Reviewed yesterday NEW

Nice staying, specialy thanks to the great service at the Lounge (10 floor) with Mr Nelson and Sara that always go that extra mile to Serve you better that home and in the morning the super omelets is grandma Graciela at the breakfast, better that home.

Review collected in partnership with this hotel
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Helpful?
Thank Santiago V
St. Maarten
Reviewed 5 days ago NEW

The room is nice but in need of an upgrade, best feature is the balcony overlooking the ocean. Front desk staff could have been more helpful when my room key failed to work. I stayed here because the Crown Plaza has gone way down, but this looks like it's going to follow!

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Helpful?
Thank BigBoogla
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear BigBoogla, Thank you for sharing your review. We deeply apologize for any inconvenient we may have caused you, we kindly inform you our rooms are being currently renovated, your comments are extremely important for us and help us improve the service we deliver to our guest. We will gladly appreciate that you reconsider and give us a second chance...

Santo Domingo, Dominican Republic
Reviewed 5 days ago NEW

Still here at the Sheraton Santo Domingo and I must say the room tenants Maria , Cecilia and Andrea have done an exceptional job supplying all of our needs. If you need help with anything in the room I highly recommend asking for one of them.

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Helpful?
Thank sractive31
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear sractive31, Thank you so much for sharing your experience! it is great to know our housekeeping staff is making your stay memorable and special. They are truly committed with making every guest experience different in the best way possible. We are sharing your comments with the housekeeping staff! We hope you visit us for many years to come! Sincerely,

Reviewed 1 week ago via mobile

Carnaval Weekend Visit 3-6-17 4 day - long weekend turned into a 5 day weekend. Checked in Friday afternoon, met Nestor who got my travel buddy and me quickly checked into our deluxe rooms. Decided to upgrade for the breakfast. Elias eagerly escorted us to our rooms, explaining and informing us of all the room details to make our stay...

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Helpful?
Thank Russell B
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Russell B, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago via mobile

Best Customer Service Experience!! The attention and professionalism of all staff was Amazing. All personnel ( Ramon, Andres, Noel, Jose, Carmen, Wendy, Onalisa, Pablo, Rosanna, Benjamin, Elisette, Dolores, Graciela and Rudy) from the restaurant were amazing. Henry, Argelia and Armando at the front desk extremely professional and helpful. Exemplary Customer Service.

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Helpful?
Thank Vilma G
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Vilma G, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago

Staff are very friendly and polite and they keep the hotel always spotless and safe. The rooms are very comfortable and very clean. The hotel has great security and look after guests very well. The location and the view from the room was perfect to make our vacation so much more special. Also, a special thanks to the front desk...

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Helpful?
Thank dalessam
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear dalessam, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Santo Domingo, Dominican Republic
Reviewed 1 week ago via mobile

I recently stayed at this hotel with my colleagues for a few nights and was immediately blown away by the incredible attention to the guests. 5/5 would visit again and recommend to the workmates looking for a place to stay during their business trips.

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Helpful?
Thank Leo R
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Leo R, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago

I have to highlight how good and professional the quality of the service of the employees is, they make you feel at home, it is definitely my first choice in Santo Domingo, the location is excellent. My wife loved the decor and lobby architecture, but our favorite place was the hotel pool where we were treated like real kings.

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Helpful?
Thank Hairol C
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Hairol C, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago via mobile

The hotel has excellent location, with sea view, very good atmosphere. The rooms are comfortable. Food so good and all the staff in the restaurant is friendly, the front desk too is excellent thanks to Fausto good service. I will be back again.

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Helpful?
1Thank FJlond1
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear FJlond1, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Atlanta, Georgia
Reviewed 1 week ago

From the time you arrive till the time you leave,everyone along the line you meet is extremely welcoming and hospitable and i will especially like to say thank you to Alba Mata for her professionalism and warm approach to every situation i uncounted.Good job Alba.But overall awesome hotel.

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Helpful?
Thank rayq58
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear rayq58, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $160 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#4 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice staying, specialy thanks to the great service at the Lounge (10 floor) with Mr Nelson and Sara that always go that extra mile to Serve you better that home and in the morning the super omelets is grandma Graciela at the breakfast, better that home.”
 of 5 bubbles santiagov513, 25 Mar 2017 | Read review
“Ocean View”
 of 5 bubbles pathompy, 13 Mar 2017 | Read review
“Club room is full of treats pretty much all day”
 of 5 bubbles gayle727, 10 Mar 2017 | Read review
“A room on the business floor seems the best one.”
 of 5 bubbles hanseschwarz, 10 Mar 2017 | Read review
“Excellent restaurant services”
 of 5 bubbles carlosmunoz1038, 7 Mar 2017 | Read review
5 of 5