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Renaissance Santo Domingo Jaragua Hotel & Casino

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429 Reviews from our TripAdvisor Community

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Showing 290: English reviews
New York City, New York
Reviewed 2 days ago NEW

I checked in a bit late but Elena at the front desk was superb. The room she gave us was great with a view of the pool and side view of the ocean. Everyone we meet greeted us with a smile on their face and offered their help. Great staff! Will definitely stay here again.

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Helpful?
Thank keneisha c
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear keneisha c Thank you so much for your kind words, and I am very happy to hear that you had an amazing stay. I will be sure to thank Elena, she is a Fantastic Ambassador and I know she will be thrilled with your comments. Thanks again for the review and I hope that we will get the chance...

Haiti
Reviewed 5 days ago NEW

My daughter Keisha and I stayed at the Renaissance for short time after a week at Punta Cana. At the front desk the Agent was very nice and helpful. He gave us so much information about the service and we had upgrade our room. The Bellman Raphael greeted and helped us with a exceptional welcome. Keep up the good work...

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Helpful?
Thank bettyroc88
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear bettyroc88 I am glad to hear that you and your daughter had a lovely stay with us and I will be sure to share your kind words with Raphael, he is a great guy and I know he will love the review. Thank you so much for the review and I do hope that we will get to host...

Atlanta, Georgia
Reviewed 1 week ago

I caught a little cold and lost my voice. I went to the front desk and Lorena helped me out so much. She drew a map of the pharmacy, told me how to get there and what to ask for. She was funny, personable, professional and compassionate. It really made my trip the best.

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Helpful?
Thank cmwalker08
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear cmwalker08, Thank you for taking the time to review our hotel and your feedback about Lorena, is really appreciated. Lorena is one of our super stars. She will be very happy with your comment. I will thank her for you. I am sorry about the cold you caught during you stay. Hopefully when you return to Santo Domingo we...

San Juan, Puerto Rico
Reviewed 1 week ago

This time I stayed on the club level room and it was worth it. Eventhough all rooms in this hotel are basically the same, staying on the club level room comes with some benefits. The room includes breakfast and dinner at the club lounge. Also, during the days you can always get coffe, sodas and some snacks. Given the slight...

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Helpful?
Thank lcdovelazquez
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear lcdovelazquez, Thank you for reviewing our hotel, it is very much appreciated. I am happy to hear that you had a wonderful stay with us; you did however mention a couple of items which we can work on. I will be sure to share this with the team so that we can use your feedback to help us improve...

Reviewed 1 week ago via mobile

My husband and I went for five days and celebrated New Year's at the Renaissance. I am very selective with what I drink, and rarely find cocktails I enjoy. Israel, the pool bartender, not only make sure I had what I needed, but he put his mixology to the works to create the best concoctions for me. He spoiled me...

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Helpful?
Thank bcnm1018
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear bcnm1018, It sounds like you had a wonderful stay with us, and I have to agree with you about our cocktails at the pool. They are delicious and Israel is our super Star. He always try to exceed any expectation. Thank you so much for recognizing our Ambassadors. I will sure to personally thank Israel and Alfredo for you....

Reviewed 2 weeks ago

When I travel to Santo Domingo I always stay here. The hotel has been modernised and upgraded a couple of years ago and during that time of renovation the hotel was closed and I experienced other places but no hotel beats the Jaragua. There is excellent wifi in the rooms and throughout the hotel, so that I can attend my...

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Helpful?
Thank JanWillem L
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear JanWillen, I am so happy that you love our Hotel and I know our team will love your review. It sounds like you had a great time with us, and I have to agree with you that the rooms are really comfortable and spacious. It is also good to hear that the WiFi meet your expectations. I am truly...

Reviewed 2 weeks ago

This was one of the best hotels I have ever stayed at. When I was booking, the hotel looked too good to be true, but the pictures are 100% an accurate representation of this hotel. The staff was AMAZING, very friendly and accommodating. Our bellhop Alfredo helped us get acquainted with the hotel and was ready and willing to help...

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Helpful?
Thank Lady-o R
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Lady-o R, Thank for your lovely review, it certainly gave us all a boost this morning when we read it. We have been very fortunate that we were able to renovate this iconic hotel, and I am happy to hear that you liked what has been done. It is also great to hear that Alfredo and Keddy made such...

Reviewed 2 weeks ago

First of all, thank you everyone who posted reviews before me. I solely made my decision based on it and it was worth it. We arrived to the Hotel and Christmas eve and from the time we were greeted at the door by Alfredo, the bellhop, to the moment were Keddy, the desk manager,help us check in, we felt very...

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Helpful?
Thank jethro c
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jethro c, Thank you so much for your lovely review of our hotel, it is very much appreciated. Reading your comment about Alfredo and Keddy make me very proud of our staff. Words like yours is what we expect from a guest. I will make sure to share your kind words with our team as they will be thrilled....

Reviewed 2 weeks ago

As a person with a degree in Hospitality Management and who has worked in the industry. I can say with confidence that this hotel is up to standards and the staff is phenomenal ! I traveled with my wife and son for 9 days Dec-23 Jan 1. Our stay was very welcoming and the staff was very attentive from the...

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Helpful?
Thank Abe G
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Abe G, It sounds like you had a lovely time with us and I am glad to hear that you had a wonderful stay. Your comment is much appreciated, based on your experience in the hospitality industry. We are very proud of our staff. You are right about Julissa, she is great. I will share your kinds words with...

Katy, Texas
Reviewed 2 weeks ago

We have stayed at the Jaragua before, but it was 12 years ago and the hotel is completely different, in a good way! The rooms are crisp, clean, modern and spacious. We had two rooms since we traveled with our children (ages 12, 9 and 7) this trip and both rooms were kept spotless with fresh towels and toiletries when...

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Helpful?
Thank Marci F
Jaragua H, Director of Rooms at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Marci F, Thank for your lovely review, it certainly gave us all a boost this morning when we read it. We have been very fortunate that we were able to renovate this iconic hotel, and I am happy to hear that you liked what has been done. It is also great to know that after 12 years, your stay...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
No photo provided
Sol Pool Lounge & Restaurant
Cuisines: International
No photo provided
Bohio Coffee House
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $199 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#2 Casino Hotel in Santo Domingo
#4 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and other travellers.
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Questions? Get answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed at the fifth with a view on the sea. The room was cleaned.”
 of 5 bubbles bettyroc88, 12 Jan 2017 | Read review
“Do not stay in connecting rooms, unless you have both rooms”
 of 5 bubbles lcdovelazquez, 9 Jan 2017 | Read review
“Best location is In the main tower”
 of 5 bubbles , 3 Jan 2017 | Read review
“If you want to enjoy your nights, stay away from the second and third floor of the main tower.”
 of 5 bubbles MannyxRV, 13 Dec 2016 | Read review
“Tower is probably a better location”
 of 5 bubbles jcasanovadavis, 13 Dec 2016 | Read review
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