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El Embajador, a Royal Hideaway Hotel

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El Embajador, a Royal Hideaway Hotel
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954 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Washington DC, District of Columbia
Reviewed 4 days ago NEWvia mobile

Great location, look food, amazing pool and views of the Caribbean Sea. Thus hotel is very well located in Santo Domingo. Close to almost every place of interest in the city. Great for business or a visit to the city when you are already familiar the busy streets of Santo Domingo.

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Helpful?
Thank Jiev16
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Jiev16, Thank you very much for the great feedback of your experience at El Embajador, a Royal Hideaway Hotel. We love you enjoyed our elegant property and facilities, a rich historic legacy. Our natural space is an authentic treasure with a bucolic vibe, perfect to relax and unwind. Pleasure and exquisiteness are essential to us so we also deliver...

Reviewed 19 October 2016 via mobile

Stayed 5 days for business. Hotel room was prebooked so very affordable.. Restaurant was very pricey so we went out for dinners mostly. Rooms were clean, bathroom needed some updating but clean. Lobby was lovely.. Overall good experience. Pool was good, pretty views.. Last morning woke up to NO WATER!! So no shower, nada.. would have rated it higher but...

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Helpful?
Thank Sandy7935711
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Sandy7935711, I appreciate you taking the time to provide us with the feedback about your stay. I am glad to hear that overall your experience was positive but I’m sorry to read that several things throughout your stay didn’t meet your expectations. El Embajador is in fact undergoing major renovations that will make the hotel a contemporary city destination...

Reviewed 18 October 2016

I stay 2 times here and certainly I'll be back here.All the employees are very friendly, Monserrat and Francisco the are having me the best beautiful helping yo can inmaging. The renovation the hotel but you don't have any suffering from it.Food was very good. For sure next time I will go back to it.

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Helpful?
Thank Hellen W
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Hellen W, First of all, thank you for choosing El Embajador for your visit to Santo Domingo and the trust in our services. It is rewarding to have your distinguished preference here in Santo Domingo. Your satisfaction is our main goal and nothing makes us happier than to deliver comfort and make things easier for you. Your kind words...

Reviewed 19 September 2016

Good food, nice pool, clean rooms, attentive staff, especially Montserrat at the Concierge Desk! Business services and technical support (when the cable modem needed adjustment) were also very helpful.

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Helpful?
Thank Roger S
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Roger S, Thank you for the great review and sharing your experience at El Embajador. Your comments fill us with tremendous satisfaction and encourage us to continue working hard every day to do our best. Our pool and gardens are indeed a unique and inspiring escape in the city to renew and revitalize. We love taking care of our...

London, United Kingdom
Reviewed 18 August 2016 via mobile

Rooms are dark and a bit dingy. No balcony furniture. I understand the hotel is undergoing a complete renovation. You can see how it was once glamorous. Part of Godfather 11 was filmed there! Lobby is out dated but grand. Breakfast super. 5th floor club service is ok. Best thing about the hotel was the food hospitality. My friend has...

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Helpful?
Thank amnahussain
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear amnahussain, I appreciate you taking the time to provide us with such detailed feedback about your stay. I am glad to hear that overall your experience was positive and we could meet your food requirements. Although we offer very diverse meals and inspiration from elements of different culinary traditions, our beverage and food team is always able to prepare...

Lyndhurst, New Jersey
Reviewed 17 August 2016

The hotel needs an urgent renovation. Food was good but too expensive (bring your own water) , rooms are more or less clean, but the whole infrastructure of the building is deteriorated. I was staying in the executive floor, which only feature an occidental breakfast close to the room, nothing special. The carpets in floor makes this hotel not so...

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Helpful?
Thank shadetter
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear shadetter, I’m sorry that you were not satisfied with your stay or the value for money offered in the venues of the hotel. El Embajador is in fact undergoing major renovations from the month of June and we have invested in a complete transformation of the property (carpet removal included) It’s an ambitious and challenging renewal process that has...

Reviewed 15 August 2016

My review is solely on the restaurant service as I believe that we must take time to recognize employees that go above and beyond. Franklin from the outdoor restaurant was simply amazing. Hotel did not seem to have lactose free milk.. No matter where I went I was told that they didn't have it. As this stay was a business...

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Helpful?
Thank Carmen S
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Carmen S, Thank you for your kind review. I truly appreciate you taking the time to highlight the efforts and contribution of our employees, especially Franklin and his commitment to satisfy your individual needs. I am sure he took pride in catering your request so I will be sure to let him know how much of an impact he...

Reviewed 14 August 2016

We spent a full at this awesome spa, receiving massages on hands and feet, facial, and hydromassage. The hotel is having great rooms, and incredible food. The waiters, roommaids and front desk personnel are wonderful. We have a great stay there. We will come back. The place is ful of amenities, and very close to restaurants and shopping malls. The...

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Helpful?
Thank Arabelva M
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Arabelva M, Thank you very much for your positive feedback and recommending us. I am so excited that you had the opportunity to enjoy our wellness center and spa BI, a truly unique place surrounded by our lush garden and immaculate nature. All our beauty treatments focuses on happiness and satisfaction and are specifically designed to send you on...

Miami, Florida
Reviewed 13 August 2016

The staff here is extremely nice always ready to help. The hotel grounds are well kept. The pool side has a cute cafe with a pizza counter and swings for kids. Their new Spa is beautiful and offers all the pampering you need, ask for Madelaine and she will give u a genuine welcome.

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Helpful?
1Thank Samour04
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Samour04, Thank you for the fantastic feedback and the recognition towards our dedicated employees. We love you enjoyed our elegant property and facilities, a rich historic legacy. Our natural space is an authentic treasure with a bucolic vibe, perfect to relax and unwind. Pleasure and exquisiteness are essential to us so we deliver these feelings to gastronomy and wellness...

Reviewed 28 July 2016

Terrible experience. Horrible service. Stay away!! I was quoted a different price online & when I arrived there, I was told that there was a slight price difference. Since it was late at night & I was tired because of the flight, I didn't bother arguing & just said fine. At the check-out day the total was completely different, up...

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Helpful?
1Thank Atiq T
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Atiq T, I’m sorry that you had such an unfortunate experience. We place a strong emphasis on attention and details so I was very concerned to read your review. Service is a basic standard and I can certainly understand your disappointment. All comments are essential and your feedback will be given to all. Despite this, I appreciate your kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about El Embajador, a Royal Hideaway Hotel

Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $179 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#3 Spa Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#4 Family Hotel in Santo Domingo
#4 Romantic Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#7 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from El Embajador, a Royal Hideaway Hotel staff and other travellers.
19 questions
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Miami Lakes, Florida
New York
over a year ago
Bronx, New York

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Questions? Get answers from El Embajador, a Royal Hideaway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a Royal Club room on the seventh floor if possible”
 of 5 bubbles GuyO327, 19 Jul 2016 | Read review
“Royal Club”
 of 5 bubbles Forest1969, 21 Jun 2016 | Read review
“I stayed on the fourth floor.”
 of 5 bubbles SoloNC2016, 3 Jun 2016 | Read review
“5th & 6th floor are great”
 of 5 bubbles SallyannR_13, 17 May 2016 | Read review
“I would asks for one with s view of the pool side”
 of 5 bubbles RedJewelz, 25 Apr 2016 | Read review
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