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Sanctuary Cap Cana by AlSol

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4,395 Reviews from our TripAdvisor Community

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Showing 3,830: English reviews
Atlanta, Georgia
Reviewed 24 February 2016

We stayed for a short visit in a Junior Suite Swim-out room in the castle section of the hotel. I have very mixed feelings about the hotel overall. The grounds are very beautiful and well-kept, and the varying styles of the buildings are interesting. But the overall castle layout itself is confusing and maze-like. The beach is a little small...

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8Thank GeorgiaOnMyMind_2010
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear GeorgiaOnMyMind_2010 Thank you for your feedback and for choosing our hotel for your holidays. I regret to acknowledge that our rooms at the Castle Section, our butler service and our international cuisine did not meet your expectations and I extend my most sincere apologies for the inconveniences related to the room. The experience that you have shared is far...

Chestermere, Canada
Reviewed 23 February 2016

My Husband and I took our first trip to DR this past week. The resort had the quickest checkin service we have ever had. Our room had a large balcony overseeing the ocean which was perfect to read and relax. We ate at all the restaurants and found the steak house to be our favorite. It had the best Calamari...

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2Thank ChestermereCowgirl
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear ChestermereCowgirl Thank you for having trusted your holidays in our hands at Sanctuary Cap Cana by Alsol and for your feedback on TripAdvisor. I am very pleased to acknowledge your positive valuation of the beauty of our grounds, the variety of our gastronomy that even surprised you in a positive way and the friendliness of our staff. Our passion...

New York City, New York
Reviewed 23 February 2016 via mobile

What a beautiful hotel this is. For an all Inclusive resort the food was absolutely amazing. The entertainment staff made my stay much more enjoyable. They were friendly and made sure I had everything I needed. There is never a dull moment when you have friends like Martin lawrence, sexi belly, the beautiful butterfly! The bartenders kept the delicious drinks...

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1Thank Andrew M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear AndrewM, Thank you for having shared your experience on TripAdvisor and for having chosen Sanctuary Cap Cana by Alsol for your holidays. I am very happy to read that our friendly staff (among them the bartenders at the Fresco Bar and the entertainers) made you enjoy from an unforgettable experience and I also appreciate your nice words referring the...

Weirton, West Virginia
Reviewed 23 February 2016 via mobile

Beautiful resort. Not too busy and crowded. The property is designed to create a relaxed and private vacation. Food is excellent and we had no problems. Staff is very friendly and helpful, especially Martin Lawrence. Enjoyed our vacation very much and we would recommend his place to anyone wanting a private getaway.

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Helpful?
Thank azzydunk
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear azzydunk, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your review on TripAdvisor. I am very glad to acknowledge that your holidays has been the best so far according to the title of your publication, due to our international cuisine, excellent service and beautiful grounds. At Sanctuary Cap Cana by Alsol we want...

San Jose, California
Reviewed 23 February 2016

This place is a true sanctuary! I stayed here for my friend's wedding, and it was just gorgeous! This resort is all inclusive, and has plenty of activities. The beach is tiny, there was a lot of seaweeds, however the guys there do try to clean up daily as much as possible. I'm originally from the Caribbean, therefore the seaweed...

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2Thank marijianne
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear marijianne, Thank you for taking time to write a review about your experience on TripAdvisor while attending a wedding at Sanctuary Cap Cana by Alsol on august 2015. I am very happy to acknowledge that the personalized service of our team, our international gastronomy and the beauty of our grounds guaranteed you an unforgettable experience as it has been...

Maspeth, New York
Reviewed 22 February 2016

I am going to take my time with this review as I want to make sure to represent clearly just how amazing my experience was in Sanctuary Cap Cana. This was my second time staying at Sanctuary Cap Cana. The first was in July 2014 when I got engaged to my now wife. We had an amazing time that time...

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5Thank Jonathan C
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear JonathanC, Thank you for your loyalty when choosing Sanctuary Cap Cana by Alsol to celebrate your wedding and for your motivating comment on TripAdvisor. Congratulations once again and we wish you the best. I am very thrilled to read how my colleagues made your wedding celebration and your whole experience at our hotel unforgettable. I will congratulate in especial...

Reviewed 22 February 2016 via mobile

We are having a fabulous vacation at Sanctuary Cap Cana. We especially liked Will Smith who works poolside. He is personable and caters to all of your needs. He is involved in all the activities and shows the utmost in professionalism. Included in this array of very hard workers is Butterfly, Martin Lawrence and many others. They have added to...

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Helpful?
Thank Marsha M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MarshaM, Thank you for your review on TripAdvisor and for having chosen Sanctuary Cap Cana by Alsol for your holidays. I truly appreciate your nice lines referring the service provided by our friendly staff that made you and your friends to enjoy from our entertainment program. At Sanctuary Cap Cana by Alsol we aim to guarantee a vacation to...

Canton, Michigan
Reviewed 22 February 2016

Our stay was amazing. The location and the size of the resort is beautiful not crowded and you never need to wait the service is outstanding. This was our 1st all-inclusive stay and it was good experience. There isn't a lot of beach and it's rocky in front of the hotel. There is a large beach next door though.There are...

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Helpful?
2Thank audrey p
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear guest, Thank you for taking the time to post a review on TripAdvisor about your stay at Sanctuary Cap Cana by Alsol and for choosing our hotel for your holidays. It will be very motivating for our entire staff to acknowledge your positive lines about our excellent service and international gastronomy. I feel very proud of my team (JT,...

Madison, Wisconsin
Reviewed 21 February 2016 via mobile

Place was very nice food was good more of a couples place I'm definitely coming back with my wife next time, very relaxing very helpful staff martin lawrence.will smith. Butterfly.sexi belly.mr blue. jc. New York. Mikey mause. Enrvoys and Arranys were all so great

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Helpful?
Thank Mark C
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MarkB, Thank you very much for writing a review on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. I am very pleased to acknowledge that your experience was entirely positive due to the friendliness of our staff and their excellent service. At Sanctuary Cap Cana by Alsol we want our beloved guests to feel at...

Arlington, United States
Reviewed 21 February 2016 via mobile

We love Sancturay Cap Cana! Staff is kind, and will go out of their way to make sure you are taken care of. Martin Lawrence was awesome and made our stay very enjoyable! Thank you all! Hahahahaha thanks you Martin for make me a good vacation thanks guy.

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Helpful?
Thank Josh C
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear JoshC, Thank you for taking time to write a review about your stay at Sanctuary Cap Cana by Alsol. Our staff at Sanctuary Cap Cana by Alsol works hard to guarantee a vacation that will be unforgettable. Thank you for you kind remarks and recognition of efforts especially for those whom you named in your publication. We are looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $563 - $933 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#10 On the Beach Hotel in Punta Cana
#10 Spa Hotel in Punta Cana
#11 Luxury Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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