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Sanctuary Cap Cana by AlSol

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5,100 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 4,450: English reviews
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2016

The perfect review of the sanctuary Cap Cana was written by Niceblkagent...three reviews down. The Sanctuary has some very promising things however...its those simple things that MAKE a stay. The rooms are not very clean and there is an odor that the maids attempt to cover up with incense. Apparently, the Castle is the place to stay but overall if... More 

Helpful?
5 Thank Rusty5801
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Rusty5801, Thank you for your feedback, Please check our answer to Niceblkagent three reviews down. In case you need any further assistance, do not hesitate to contact us. Regards, More 

Peachtree city, GA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2016 via mobile

We stayed in monarch villa with ocean front #1009. Best location- best view. I wouldnt stay anywhere else. Steps away from the beach and pool. Even comes with it's own cat. Very sweet and cuddly kitty. She's kind of a silver tabby-bengal mix. We named her Punta. She loves shrimp, salmon, fish sandwich, and prosciotto. Wish we could have brought... More 

Helpful?
2 Thank Hawaii9Timer
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Hawaii9Timer, Thank you for sharing your experience on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. I am thrilled to read your motivating lines referring the beauty of our grounds especially at our Villa Collection, the flavor of our five restaurants and the friendliness of our staff (among them Francis your butler) that made you... More 

Queens, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 June 2016 via mobile

I loved everything about this resort. Food,service and our room was fantastic. Francis And Junior were very accommodating with everything we wanted and needed. They went Above and beyond for us. This resort is a must if you are planning on visiting the Dominican Republic.

Helpful?
1 Thank LJimenez20
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LJimenez20, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for the time you took to post a review on TripAdvisor. I am very satisfied to read that the excellent service and friendliness of our staff along with our international cuisine had ensured you an unforgettable holiday as it is our goal at the Sanctuary... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2016

The facilities were beautiful and perfectly kept. Our room was beachfront and immaculate. Everything at the resort was exactly as described in their literature or better. The resort is a older facility but the maintenance is amazing. It appears there was a recent remodel as all of the paint was very fresh and bright. The landscaping is stunning and perfect.... More 

Helpful?
4 Thank michaelcJ8676VC
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MichaelCJ8676VC, Thank you for taking the time to post a review on TripAdvisor and having chosen Sanctuary Cap Cana as your holiday’s destination. I am very happy to read that our beautiful hotel grounds, our international gastronomy and excellent service of our friendly staff met your expectations and made your holidays pleasant and relaxing as you were looking for.... More 

Phoenix, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2016 via mobile

Upsides: The price was pretty good, the staff was extremely friendly and very attentive (always coming by for drink orders), rooms were large, plenty of cabanas and beach umbrellas, good food, spa was great, and entertainment enjoyable. Downsides: Not many vegetarian options, same music playing over and over, and ceiling of bathroom started leaking significantly on our last day. Room... More 

Helpful?
2 Thank Anonymous428
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Anonymous428, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your feedback on TripAdvisor. One the one hand, I am glad to read your positive lines about the friendliness of our staff, our spa service, the beauty of our property and our variety of gastronomy and entertainment. At Sanctuary Cap Cana by Alsol we... More 

Southern England
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 June 2016

My wife and I have recently returned from a relaxing 2 week holiday at this excellent adults only hotel complex. We were initially booked into the Sensatori Punta Cana but as this was not completed we chose Sanctuary instead and I am glad we did. Firstly the room, an Ocean Front Junior Suite in the Castle, after encountering a few... More 

Helpful?
5 Thank brianscotwestie
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear brianscotwestie, Thank you for taking the time to write a review about your experience at Sanctuary Cap Cana by Alsol on TripAdvisor. I feel much honored to hear that you enjoyed an unforgettable experience at Sanctuary Cap Cana by Alsol despite your original reservation was done for another hotel. I appreciate your nice description of the friendliness of our... More 

Holland, Michigan
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2016

So, the first thing you need to know (which no one told us) is don't drink the water unless you want a visit from a vengeful Aztec! (So-n-so's revenge). Next, be prepared to speak Spanglish as only about 3% of the staff speaks English (compared to 95% of guests who speak English). Either they truly don't understand, or, they ptretend... More 

Helpful?
5 Thank niceblkgent
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear niceblkgent, Thank you for your feedback about your anniversary experience at Sanctuary Cap Cana by Alsol. I appreciate your appraisal of the beauty of our premises and the friendliness of our staff that made you enjoyed your holidays despite the lack of carpet in your room that ruined your experience. At Sanctuary Cap Cana by Alsol we aim to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2016 via mobile

There are no words to express the amazing time I had in DR thanks to the staff at Sanctuary Cap Cana. I miss this loving family I left in Punta Cana. They did not treat us like customers they cared for us like we belonged to them. If you are ever going to Dominican Republic you will be selling your... More 

Helpful?
1 Thank Abb2dst
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear ABB2dst, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for sharing your experience with the travelers on TripAdvisor. I am very glad to read that your vacation at our hotel was relaxing and enjoyable. I will share your motivating lines about the friendliness of our staff and the beauty of our grounds with our... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 June 2016 via mobile

We stayed in one of the Castle Honeymoon suites. I can't even say enough great things about this place. The staff is out of this world. 360 degrees of the most gorgeous scenery you have ever seen. Perfect pictures no matter where you go. I'm a picky eater but here- the food was awesome. Unfortunately, there was a big concert-... More 

Helpful?
6 Thank Michelle V
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Michelle V, Thank you for writing a review on TripAdvisor about your experience at Sanctuary Cap Cana by Alsol and for choosing our hotel. Your nice description of our beautiful premises, our varied gastronomy and the excellent service of our staff that have ensured you memorable holiday will certainly motivate our entire team to keep doing their best to... More 

Boston, Massachusetts
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 June 2016 via mobile

I wanted to take a moment to add to my original review of The Sanctuary. We had such a wonderful trip and can't wait to return next January. As I mentioned previously all of the staff was amazing and so pleasant and helpful. We were lucky enough to stay in a Beachfront Monarch villa and I must tell you if... More 

Helpful?
Thank Oldmarsh
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Oldmarsh, Thank you for having chosen Sanctuary Cap Cana by Alsol as your holiday destination and for taking time to write some comments about your stay among us. I also would like to write an original answer to your original publication. I truly appreciate your motivating lines describing our beautiful grounds, and the service provided by our staff members... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $476 - $1,000 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Spa Hotel in Punta Cana
#4 Family Hotel in Punta Cana
#4 On the Beach Hotel in Punta Cana
#4 Luxury Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
798 questions
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San Antonio, Texas
over a year ago

See all questions (798)

Questions? Get answers from Sanctuary Cap Cana by AlSol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would pick villa 1007-1010 if I could.”
  • ocean villa 1003 (own little private beach right out your door)
 of 5 bubbles CaribbeanSidewinder, 30 Nov 2016 | Read review
“If you can swing it, book a room in the castle. All rooms are great though.”
  • This is walking out onto the deck and private island from our castle suite.
  • The bottom floor of our two story suite!
  • This was our wedding ceremony venue on the private island attached to our castle suite.
  • The wedding decor from Caribbean Celebrations was amazing.
  • The view of our castle suite from the private island. The private pool was in the castle tower.
  • The private pool in our castle suite.
 of 5 bubbles S1826BJjennifers, 30 Nov 2016 | Read review
“Rooms in the Castle were very nice.”
 of 5 bubbles eshorter3, 30 Nov 2016 | Read review
“Experience the Castle Spa, Enjoy the Beach and Buffet”
 of 5 bubbles 449jeremiahs, 30 Nov 2016 | Read review
“TRy a Monarch ocean view, beach front villa on the right side of the prope3rty when facing the ocean.”
 of 5 bubbles josephy98, 27 Nov 2016 | Read review
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