We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Carretera Uvero Alto, Punta Cana 23000 Dominican Republic
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!25% Off Limited Time Only
eDreams
Hotels.com
Snaptravel
US$237
View Deal
Travelocity
Orbitz.com
travelup.com
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2905)
Dining (329)
Room & Suite (101)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean El Faro
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
Room & Suite (101)101
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Internet
Hot bath
Lazy river
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Salon
Concierge
Gift shop
Sun umbrellas
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Safe
Seating area
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Offer:25% Off Limited Time Only
2,586Reviews489Q+A100Room tips
Traveller rating
  • 1,711
  • 365
  • 229
  • 120
  • 161
Traveller safety
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Traveler778 wrote a review Jan 2021
1 contribution5 helpful votes
We were supposed to vacation here in February of 2021 and found out the resort was closed when we went to make a room request. The resort had no communication with us and only responded with “if you had a reservation you were notified.” They did not respond to additional follow up.
Read more
Date of stay: January 2021Trip type: Travelled with friends
5 Helpful votes
Helpful
Share
Tamara S wrote a review Mar 2020
Huntsville, Canada14 contributions8 helpful votes
Hotel's Favourite
We visited last year, shortly after grand opening. A few hiccups, but beautiful resort. Watch out for the sharks trying to get you to buy timeshare though. They DO NOT leave you alone! Kiddy pool fantastic, as was lazy river. Beach area not fantastic, but may be improved since last spring. Buffet and al a cart restaurants good.
Read more
Date of stay: April 2019
1 Helpful vote
Helpful
Share
Response from CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro
Responded 22 Mar 2020
Receive a warm regards from Ocean El Faro. We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities. We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests. We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Ocean El Faro Resort and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, Maritza Torres. Public Relations Manager. Ocean El Faro by H10
Read more
Zulieti wrote a review Dec 2020
Chattanooga, Tennessee27 contributions3 helpful votes
+1
First let me start by saying I am a member of the H10 premium, i came in September of 2019 and I believe the resort was not open to its full capacity. Lobby and grounds the hotel itself was beautiful, the lobby is something to see is gorgeous, the grounds are well maintained and clean. Staff for the most part the staff was amazing, there was two bartenders at the privilege Pool that where amazing those guys really went out the way to help us, we also went to the other Pool by the lazy River and didn’t receive a good service the bartenders where dinking and overall rude, I just got up and went back to the privilege Pool. Rooms our room was okay, I had to call our concierge because I found hair in our shower, also there was a small roach on the bed, I feel like stuff like this could been prevented by paying attention. We had our room fumigated and there was no other issues after. The food was really not good, I don’t know if it was the opening that they couldn’t get their act together but I swear I had maybe two or three good meals the entire week I was there, breakfast at the privilege was always good, so as the service. Now the beach wow and just wow full of rocks we could hardly get in, we found a small lagoon a bit past the resort and that’s where we went. I can’t believe H10 is spending all this money on hotels on this crappy locations.
Read more
Date of stay: September 2020
Helpful
Share
Angel wrote a review Aug 2020
Chicago, Illinois1 contribution
I enjoyed the cleanliness of the hotel in general, food and drinks were good. The staff is nice & friendly. Upon arrival, the young lady who assisted me with check in was great and also upgraded me to Adults section as it was just me at no additional charge. I just didn't like the experience of being hounded to but stuff and had a guy literally call my room and kinda stalk me to buy stuff. Other than that, I would visit again! Stay safe everyone and enjoy!
Read more
Date of stay: March 2020
Location
Service
Sleep Quality
Helpful
Share
Krmen wrote a review Jul 2020
Greenwich, Connecticut26 contributions18 helpful votes
If I could give I0 I would. The experience was breathtaking, it was an amazing time, the service and hospitality was astounding. Employees such as Carlos from the lobby bar, Rosario from the buffet, Stefanie too, I felt like royalty staying at this resort. There were so many more employees that made this memorable but I can’t remember it all. There was an employee with a name similar to croberry (not entirely sure) he was cleaning up at the front and saw us with a flat tire and ran in his all white uniform to help us at all costs, I am so thankful. He didn’t even think twice about getting his uniform dirty or dropping his mop, I am forever thankful. The food is absolutely amazing, and reservations for restaurants aren’t truly necessary except for the hibachi, but you have tastes from all parts of the world, from chefs that truly care about the food they’re putting out. The views are gorgeous and the swim up suits are an absolute must. Everyone is love able and kind. One problem I did have is that I had 2 swim up suites, the 8121 suite had a strong smell of mold or mildew. We could hardly breathe, we called the front desk a few times and they promised to switch the room but they never did the switch. Be careful if assigned this suite. The room however is beautiful and maintained, but we had to call to stock the mini fridge. The person that came however was attentive and brought lots of beverages for us. As a recommendation off of personal experience, be sure of what products are being used during the massages. My husband was made to sign a waiver of liability before the massage, and he felt quite lightheaded afterwards. Not a bad experience but simply a word of caution. Overall the resort is a memorable experience and I definitely feel that it is a great time to spend with family and friends. An amazing experience I would say.
Read more
Date of stay: August 2019Trip type: Travelled with family
3 Helpful votes
Helpful
Share
Previous
PRICE RANGE
US$139 - US$356 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
910
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Ocean El Faro
Which popular attractions are close to Ocean El Faro?
Nearby attractions include Tropical Treasure (3.1 km), Macao Beach (3.6 km), and Sirenis Aquagames Punta Cana (4.1 km).
What are some of the property amenities at Ocean El Faro?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean El Faro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean El Faro?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean El Faro?
Yes, free parking is available to guests.
What are some restaurants close to Ocean El Faro?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Ocean El Faro?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ocean El Faro have an airport shuttle?
Yes, Ocean El Faro offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ocean El Faro?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean El Faro offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Ocean El Faro accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.