Staying at principe luxury esmeralda has been a great pleasure, very friendly and helpful staff. Cleanness of the hotel is amazing, daily and nightly shows are very entertaining! Joel, Leiry, Joselito and yeral are a blast to be with. They are very professional and fun !!!!! Been coming back to this resort 4 times already! This resort always been my first choice in DR
This is our 5th time at the Bahia complex - we've done the adults only (Ambar) and Esmeralda. We are a party of 4 adults We chose Esmeralda this time because someone in our group has mobility issues and the restaurants, beach etc. were all close together. Here's my take - Good & Needs Improvement. GOOD: The beach - I can't just say its good, lol. Its spectacular. A turquoise dream. Very little sargassum (seaweed) at this time. That could change given the tides however. Gradual incline into water - no steep drop offs Soft sand all the way out Service at beginning of trip helpful - they accomodated our room change nicely and fixed the door lock and faulty tub stopper in a timely manner. All very appreciated. The grounds are gorgeous and the landscaping is out of this world. Most of the staff is very friendly. NEEDS IMPROVEMENT: Arrival: When we got off the bus, it was chaotic. We had no idea where we were going or which tram took us to which resort. Trying to flag someone down to please help us was challenging. The workers seemed really stressed out. The Food: I got food poisoning on our 2nd night after eating at the Geranios restaurant. Threw up all night and immodium was my new bestie. That knocked about 2 days off my vacation. Never had an issue with sickness at this resort before though. Beach Buffet: food quality seems to have gone down from other years. Lukewarm food that should be hot, cold food should be cold etc. Presentation was nice though. Al la cartes: miniscule portions. (Maybe that's a good thing for us fat North Americans) Taste was above average. Pools: Please fix or at least rope off the uneven tiles at the adult quiet pool. (in front of the Geranios) I fell by tripping over this uneven, slanted part and really hurt myself. I lived, but someone else might be badly injured. Apparently I wasn't the first one to wipe out there today. The Beds: I was really hoping they would have upgraded over the years to more comfortable mattresses, but nope. I still have to pull the pad off the daytime sofa and plunk it on top of the mattress so I am able to sleep. Reserving your Dinners: Everything got mixed up. Friends we were with got different times than us and we weren't emailed properly. Language seemed to be a barrier. Rooms: Rooms are visibly showing their age and probably due for an upgrade. (grubby day beds and cushions etc..) Also, trying to get something for your room later in the week (pop for your fridge, coffee etc) meant a 15 minute stint on the phone and never getting it anyway. I recommend bringing your own powdered creamer and coffee/filters if you are a die hard coffee lover. Housekeeping did the bare minimum - made the bed, changed the garbages, mopped the floors. No coffee, no creamer, no beer in fridge... so I saved my tips for the hardworking bartender by the pool. *** Over all I think everyone did a pretty good job and I realize some things may have been affected by the pandemic. It may take a bit to get back to normal. However, food safety and personal safety should always be prioritized.…
The hotel is nice and clean The staff is professional and always making sure that your have everything needed Karina and her colleagues from the entertainment team always prepared a lot of activities and made sure to enjoy the day at the beach
First time in Punta Cana Bahia Esmeralda Absolutely amazing staff ,beach gorgeous .Entertainment team great special Carina and Joselito interact a lot with people and they are realy 👍.Hotel is family friendly.Rooms large and clean .I will deffinetly come back.Many thanks Esmeralda Hotel
My experience at this hotel was fabulous, everyone was so kind and wholesome. Especially the entertainment group they made my trip memorizable with dances, sports, performances and activities every day. I will miss everyone so deeply, definitely coming back soon
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