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Luxury Bahia Principe Esmeralda Don Pablo Collection

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6,510 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Esmeralda Don Pablo Collection
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Showing 3,962: English reviews
Bedford, United Kingdom
Reviewed 3 February 2015

The resort is beyond clean inside and out and the grounds immaculate. On arrival we were dealt with in a very quick and professional manner. We were shown to our room and the cases promptly arrived. We had a room overlooking one of the swimming pools in block 93, which we found central to all the amenities. The number of...

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4Thank Pam P
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Pam, Thank you for taking the time to let us know about your experience at our Luxury Bahia Principe Esmeralda. We appreciate that you have recommended us as a wonderful vacation destination and choosing us as your preferred hotel. Compliments such as yours are appreciated by our employees and motivate them to create unforgettable experiences towards our guest. Thank...

Cincinnati, Ohio
Reviewed 3 February 2015

Had a great stay at the Esmeralda section of the Bahia Principe resort. Stayed at the Bahia Principe - Punta Cana section years before. I would recommend the upgrade to the Esmeralda if you're looking for a more intimate vibe. Less crowds, personalized attention, two swimming pools for Esmeralda users, as well as a section on the beach. What keeps...

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2Thank Ravish B
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Ravish, It is a pleasure for all of us to hear that we could fulfill your expectations during your stay and to learn that you rated us especially because of the friendliness and professionalism from Meldy, who was out of his way to please you in everything you need. Thank you for taking the time to let us know...

Listowel, Ontario, Canada
Reviewed 3 February 2015

My husband and I just returned from a week away at the Bahia Principe Esmaralda. We had a fantastic time, and would definitely recommend this resort to anyone wanting to travel to Punta Cana. Pros 1. The beach was fantastic! We walked for miles each day up and down the beach. We never once saw stones, coral, or anything that...

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2Thank Amanda C
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Amanda, It is our pleasure to know that we accomplished our goal providing you a fantastic experience during your stay. Our staff member will be delighted to hear that their effort is remarked by our guests. I would like to take the opportunity to thank you for recommending Bahia Principe Hotels & Resorts, a 5 star experience in the...

Halifax, Canada
Reviewed 3 February 2015

If you like the feeling of being in paradise, this is the resort to go to!! The grounds are beautiful and so are the rooms. The staff are amazing right from the time of our arrival, through to our last day there. The Manager, Ricardo Morales is very friendly and approachable. We would see him daily walking the grounds of...

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Helpful?
Thank buelltrain45
Viancagraciano, Gerente at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We feel proud to read that you had a wonderful time in your first time in one of ours Bahia Principe Hotels & Resorts. We will be delighted to cater you once again in our Luxury Bahia Principe Esmeralda to enjoy our good food, wonderful staff and perfect beach. Thank you for preferring us. Best regards, Vianca Graciano...

Reviewed 3 February 2015

I stayed at the Bahia Principe Esmeralda Jan 28-Feb 1st 2015. When I booked it I only hoped that I made a good decision. I saw some negative reviews but upon my arrival I was amazed with the service and the attention. The property is beautiful and the staff works hard to keep it clean. The staff works hard! The...

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1Thank Paola M
Viancagraciano, Gerente at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Paola, It is a pleasure for all of us to hear that we were able to fulfill your expectations providing you an amazing experience. Thank you for highlight the hardworking staff, delicious food, beautiful property and the amazing service we received. It is a pleasure that you were satisfied with the services and it will be wonderful to have...

Reviewed 3 February 2015 via mobile

All I have to say is don't beleive what you read. We are so disapointed with our stay, I really regret our choice. We are well traveled (Marriott Platinum and Hilton Diamond), so we've been around 5-star hotels over the years and this one doesn't rate over 3 stars. Luxury isn't part of the staff's DNA. When we shared our...

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17Thank Maha L
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Maha, I would like to let you know that we take our guests´ observations into great consideration with the aim to reinforce and improve the quality of our services. We regret very much that you felt disappointed during your stay here. Thank you for your comments and I sincerely apologize for the situation you have experienced. Greetings, Vianca Graciano...

Toronto, Canada
Reviewed 2 February 2015

We stayed here Dec 5-19, 2014 (2 wks) right before the xmas rush of tourists. If you’re reading reviews of those that stayed over xmas/new years and they say anything negative about service or long line-ups – of course it’s crazy busy during that time of the year (and march break) so take that into consideration when making your decision....

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3Thank GBfromTO
Viancagraciano, Gerente at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We feel proud to read your review and all the points you mentioned were amazing for you. We pride ourselves knowing that you consider this was the best Resort you have been to, thanks to the outstanding service you received. We hope you will be willing to give us the opportunity to welcome you once again in any...

Burlington, Ontario, Canada
Reviewed 2 February 2015

we were at the same resort last year so this is comparing apples to apples The resort is immaculate clean and has great service and plenty of tasty food you are close to the beach. Beach is touch and go with seaweed and choppy water but you take that chance anywhere somedays it is really good others not so good....

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3Thank Paul T
Viancagraciano, Gerente at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Paul, We are really sorry to hear that you were not satisfied with our services in your second visit. You can be sure that we will never cease our efforts to comply with our guests’ needs and expectations. I sincerely apologize for the inconveniences you have experienced and if you felt you did not received the service you deserve....

Reviewed 2 February 2015 via mobile

Just left the esmeralda a few days ago and it wasn't the 5 star experience it claims. First of all the buffet are disgusting i came with 5 ppl of that 3 of us STILL have FOOD POISONING!! Im on day 5 and still the crippling cramps a diarehea continue. On my last day there not one of us dared...

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3Thank Richard m
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Richard, I would like to thank you for bringing to our attention the comments about your stay in our Hotel. Regarding your comments about your experience, please let me inform you that we cannot conclude that our hotel is the causative of your illness. Our hotel follows a very strict hygiene, quality and security program monitored by the international...

Brampton, Canada
Reviewed 2 February 2015

I highly recommend this property. The staff is polite, courteous, helpful and friendly. Upon our arrival we were greeted by Edwin and Santos at the front desk. We were checked in immediately and taken to our room by Angel the bell boy. Guest Services staff Emely, Anny and Maybel were very helpful in making our dinner reservations and with any...

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Thank rosanna del bra... d
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Rosanna, Our Luxury Bahia Principe Esmeralda family will be very happy to hear that you had an amazing holiday, not only because of our superb service provide by the staff, but also because of our plentiful and tasty food and the excellent restaurants you visited. It is a pleasure to read that our resort supersedes your expectations in every...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 

Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $271 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Reservation Options:
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and other travellers.
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Questions? Get answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like 3rd floor away from main lobby. but the resort is completely quiet at night between 1030-11 pm.”
Linda_123645, 22 Apr 2017 | Read review
“we went when it was adults only”
kloppy1576, 18 Apr 2017 | Read review
“Ensure you are not bumped to another hotel. Also the rooms in #96 building are close to Esmeralda lobby, buffet, beach etc.”
brianl310, 17 Apr 2017 | Read review
“Building 90 and 91 are overated. All buildings are close to everything. We stayed in building 91.”
tonyg19612017, 16 Apr 2017 | Read review
“3rd floor garden view for quiet.”
cheapskatetom, 15 Apr 2017 | Read review
5 of 5