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Av. Alemanio Cap Cana Playa de Bávaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
32 people are viewing this hotel
US$304
Free cancellation until 31/01/21
Reserve now, pay at stay
US$303
Free cancellation until 24/01/21
Reserve now, pay at stay
US$388
US$283
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Expedia.comUS$388
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Full view
View all photos (8,085)8,085
Pool & Beach (1540)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reserve At Paradisus Palma Real
Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#21 of 153 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Silver level
The Reserve at Paradisus Palma Real is the perfect choice for your next holiday. Luxury services, exquisitely decorated facilities and endless entertainment programmes for everyone that will make your stay in Punta Cana an experience you will never forget. Enjoy the authentic and idyllic Caribbean landscape at this resort, as well as the tropical flora and fauna so characteristic of this oasis in the Dominican Republic. The Reserve offers you the best activities, services and luxury amenities, including concierge services. Everything you need so you don’t have to think about anything other than enjoying yourselves. Bathe in the most exclusive area of the Caribbean Sea. The Reserve at Paradisus Palma Real puts a little piece of paradise in Punta Cana within your reach. The Kids Zone offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments.
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Room & Suite (1,042)1,042
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Patio
Table tennis
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, French, Spanish, German and 2 more
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
30Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
Av. Alemanio Cap Cana Playa de Bávaro, Punta Cana 23000 Dominican Republic
Getting there
Car HireSee all Punta Cana car hire
Nearby restaurants
Wacamole
926 reviews13 minCaribbean
Balicana Asian Cuisine
616 reviews7 minAsian
Jellyfish Beach Restaurant
1,320 reviews12 minCaribbean
Hard Rock Cafe Punta Cana
3,517 reviews13 minAmerican
See all nearby restaurantsNearby attractions
HARRISON'S Fine Caribbean Jewelers
199 reviews12 minSpeciality & Gift Shops
OCEAN ADVENTURES Caribbean Pirates
1,320 reviews11 minTheatre & Performances
Melia Caribe Tropical Lobby Bar
119 reviews6 minBars & Clubs
Palma Real Shopping Village
1,867 reviews13 minShopping Malls
See all nearby attractions9,415Reviews874Q+A100Room tips
Reviews
Traveller rating
- 7,456
- 1,315
- 378
- 148
- 118
Time of year
Traveller type
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Popular mentions
The Reserve at Paradisus Palma Real has been closed for several months, however, they continue to sell it as if it were still open. We made a reservation months ago for a stay in January 2021. We were nervous to travel during a pandemic, but we decided to trust their website and the measures they were claiming to be taking to keep their guests safe. Since we were traveling with young kids and wanted to bring extra food and snacks with us, we decided to call the hotel a week before our arrival to find out more about what they had in the room. Thank goodness we called because that is when we were told that we were being “upgraded” to a completely different hotel. Even though that other hotel (the Grand Reserve) was located within their property, this other one is much farther from the beach. We had actually looked at that other hotel prior to finalizing our plans, but we did not like the set up nor the distance from the beach. We made a reservation that would allow us to be alone with our kids and avoid being in close proximity to other guests while at the hotel. Having stayed at this same hotel several times in the past, we were very strategic with the room that we booked and were willing to pay more to have peace of mind. But they were never going to honor their commitment to us and, when we confronted them about it, they did not own up to it. We understand that the hospitality industry has had to make certain cuts during this pandemic, but if they had reached out to us in a timely manner and explain the situation, it would have been a different story. I cannot believe that they continue to sell a hotel that is closed indefinitely. This should not be allowed.…
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Date of stay: January 2021
Service
1 Helpful vote
Helpful
Hotel's Favourite
Special thank you to Edison bartender. His drink very so delicious and well presented. Great massages were received by Matilda. Thank you for the service by Lexinton, Domingo and others. I like to spend my vacation at Reserve.
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Date of stay: January 2020
Service
3 Helpful votes
Helpful
Response from RepOnRD, Gerente at The Reserve At Paradisus Palma Real
Responded 18 Nov 2020
Dear Yaroslav2016, Thank you very much for choosing The Reserve at Paradisus by Meliá Palma Real as your vacation destination. We're glad to know that you had another great time at our facilities and enjoyed the accustomed attentive service you deserve. Furthermore, we appreciate noticing that you had the time to visit our YHI Spa and relish one of our relaxing massages. It'll be a pleasure for us to share your compliments with Lexington, Domingo, Matilda, and Edison. Our team is looking forward to welcoming you back to your home far away from home. Kind regards, Guest Service Center Management
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Having just returned home yesterday, this Hotel is only offering 30% of it's amenities No casino, 2 or 3 of it's restaurants only open, very little entertainment, limit of only 2 cans of beer in mini bar daily, cold food, complain????? they do not care because they have had your money, do not stay here as you are not getting what you are paying for!
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Date of stay: December 2020
Room Tip: Despite always staying in Melia hotels in the past, I would not stay in another Melia hotel!
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1 Helpful vote
Helpful
Response from Alexa Carolina Fuchs, Propietario at The Reserve At Paradisus Palma Real
Responded 2 weeks ago
Dear Yvonne469, Thank you for visiting us. We would like to extend our sincerest apologies for the unpleasant experience you had on our property, this is definitely not the level of service we are used to offering. Due to the pandemic, we have been forced to adjust some services; nevertheless, be assured that your observations will be taken into consideration as your opinion is what get us to take the correct measures to avoid any kind of inconvenience. We're certain that there is not a second chance to create a first good impression, nonetheless we would feel honored if you could provide us with a new opportunity to demonstrate you that selecting us was the correct choice as our hotel aim is to become part of your best memories. Kind regards, Guest Service Center Management
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+1
This is one of those cases where you really wish zero stars could be granted to a business. If you travel to Paradisus Palma Real, please be prepared to deal with constant harassment within the resort and beach. There are literally dozens of illegal vendors everywhere offering people drugs and other illegal items. All of this as the resort staff/tourist “police” take bribes (literally, in front of you) and turn a blind eye. The quality of entertainment and food are beyond underwhelming, especially when compared to similarly-priced resort chains (i.e.: Excellence Resorts or Iberostar). The rooms are in very poor condition as well, with rust being present throughout most metallic items, including outside tub. The staff is rude and under-trained, again, especially when compared to the performance you find at comparably-priced resorts in the Punta Cana/Ubero Alto region. My one (and only) trip to this awful place ended on the second day. My fiancé and I had a nonrefundable reservation; this experience was so traumatic and disappointing that we decided to book a vacation on the fly for the remainder of our stay in the Dominican republic — at a resort we knew and away from this awful place. We ended up spending an extra $2200 to make the change, but it was money well spent to leave this place! Our advice is simple. Stay away at all costs; the experience and value at competitively-priced chains in the area is so overwhelmingly better.…
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Date of stay: March 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Alexa Carolina Fuchs, Propietario at The Reserve At Paradisus Palma Real
Responded 16 Dec 2020
Dear Eduard0j0aquinc, First of all, we would like to thank you for preferring us as your vacation destination at Punta Cana. At Melia Hotels International, we distinguish ourselves by providing an excellent service, where our guests feel at home. For this reason, we are sorry to realize that your stay did not meet your expectations and that your current impression is not the desired one. We extend our most sincere apologies and allow us to point out that what you have experienced is not representative of the quality that we are used to offering. Nonetheless, we think it is important to mention that we're aware that you have already contacted us via Facebook; Where our colleagues tried to provide you the proper assistance by asking you to share your reservation details with them. However, it seems to us that you are not very cooperative, which we regret very much. Once again, it would be a pleasure for us to assist you. Please provide us in a private message with your booking and contact details. Kind regards, Guest Service Center Management
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Just thought I should let people know the Reserve is currently closed. If you are booked here, you will be moved to the Grand Reserve next door. The Palma Real is also closed for another week, and the Reserve won't be open until sometime in the new year. I had read about this in another review so had emailed the hotel a week before my arrival asking if the Reserve is open, and got a non-commital answer. Had I known we would be moved to the Grand Reserve, I might have changed my reservation as I specifically wanted to return to the Reserve. Allowing bookings for a hotel that is closed is bait and switch. Otherwise, the Reserve is a nice resort - I posted a review of it last year that you can find through my profile.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from RepOnRD, Manager at The Reserve At Paradisus Palma Real
Responded 12 Dec 2020
Dear Sophia, Thank you for preferring our property us your vacation destination. With great anticipation, since October 1st, Melia Hotels International has restarted its operations in the Punta Cana area. Our greatest desire is to create travel experiences for our guests that allow them to leave aside, for a few days, the various events that have occurred; for this reason, our Management has chosen to offer its clients, free of charge, a higher room category than that reserved in our The Grand Reserve at Paradisus Palma Real, a hotel that forms part of our portfolio of high luxury resorts. However, we understand that these free services or modifications cannot be carried out unilaterally or without prior notice. Therefore, part of our protocol in these cases is that our Commercial team contacts our clients to inform them of the change and make themselves available to them in case of any concerns. For this reason, we would like you to excuse us in the name of our commercial team if you have not been contacted before your arrival. Nevertheless, we hope you are spending a great time at our resort and enjoying the personalized service. Kind regards, Guest Service Center Management
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PRICE RANGE
US$296 - US$1,080 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reserve at paradisus palma real hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
240
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Claim Your Listing Frequently Asked Questions about The Reserve At Paradisus Palma Real
Which popular attractions are close to The Reserve At Paradisus Palma Real?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (1.0 km), OCEAN ADVENTURES Caribbean Pirates (0.9 km), and Melia Caribe Tropical Lobby Bar (0.5 km).
What are some of the property amenities at The Reserve At Paradisus Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Reserve At Paradisus Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reserve At Paradisus Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reserve At Paradisus Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reserve At Paradisus Palma Real?
Conveniently located restaurants include Toc Beach Bar & Restaurant, Pranama, and Taino Restaurant.
Are there opportunities to exercise at The Reserve At Paradisus Palma Real?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Reserve At Paradisus Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reserve At Paradisus Palma Real offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reserve At Paradisus Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does The Reserve At Paradisus Palma Real have any great views?
Yes, guests often enjoy the ocean view available here.