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The Reserve at Paradisus Palma Real

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6,107 Reviews from our TripAdvisor Community

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Showing 4,225: English reviews
Reviewed yesterday NEW

One of the best hotels in Punta Cana in our opinion, great place for a family vacation. Staff is extremely friendly and would accommodate all our needs. Special thanks to Randy Santos who played a key role in keeping us loyal customers of Paradisus by Melia brand for years and years to come!

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Helpful?
1Thank Alex G
Reviewed 2 days ago NEW

Where to start? We booked 'The Reserve', apparently the better quality property on the most expensive all inclusive package. Before we had even reached our room they had messed up our airport transfer, did not have the room ready at check in time and then initially booked us in the wrong room! The manager offered us a free massage as...

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2Thank MatthewPerth99
Alexandria, Virginia
Reviewed 2 days ago NEW

My wife and I went for 6 days only, to rest and prepare for the New Year 2017...and were not disappointed! Our daughter joined us for the holidays, from Africa, where she's living now. We had a great time at The Reserve. We smartly combined resting at the beach, taking in much needed sun, with plenty of outdoor activity (beach...

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Helpful?
Thank AlfredoLFort
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Alfredo, First of all I would like to thank you for having selected our The Reserve at Paradisus Palma Real and for having taking the moment to share your impressions. I fell more than honored to read such as important review about your stay; we are proud to learn that my team has gone beyond your expectations in terms...

Reviewed 2 days ago NEWvia mobile

Great experience at the reserve at paradisus palma real. We had a slight snag at check-in as our arrival was not in the resort 's system. It was Sunday and the air Transat rep was not available. The hotel staff gave us an upgrade to a master family concierge suite. It was 1200 sq feet with 2 washroom areas and...

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Helpful?
Thank Ali S
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Ali, Warmest Greetings from The Reserve at Paradisus Palma Real! I would like to thank you not only for your having selected our hotel but for having taken a moment from your valuable time to share such as important review. We appreciate it! I am proud that my staff has gone beyond your expectation in terms of services I...

Manchester, New Hampshire
Reviewed 3 days ago NEW

Our fourth time to this family of resorts which includes Melia Caribe, the Reserve and Palma Real. The resort itself is immaculate with beautiful grounds always being attended to. The staff is very pleasant and accommodating, always welcoming you with a smile and a greeting. We dined at a different resort restaurant each night of our 6 day stay, each...

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2Thank Paul P
Belo Horizonte, MG
Reviewed 3 days ago NEW

Wonderful hotel !!! Unforgettable ... We stayed at The Reserve at Paradisus Palma Real Hotel And we were delighted with the whole structure and operation of this hotel Wonderful place with great entertainment for all age groups I classify as excellent all hotel service ... Quality of food and drink indisputable Special thanks to our butler Adonis who besides a...

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Helpful?
Thank rpantel
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, I would like to start by saying thank you so much for having selected our hotel to spend your vacation, was a pleasure to have you here with us! I am much honored to read such as positive review about your vacation with us; and I am even much honored to learn that thanks to my staff efforts...

Reviewed 3 days ago NEW

We stayed there last February and are coming back this February. That's how much our family loved it! Our kids were 1.5 and 3 and love looking at pictures and video from our last vacation there. We stayed in a Family Concierge suite with a Butler last time. I don't think you would necessarily need a butler. The staff at...

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Helpful?
Thank Amber M
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Amber, Firstly I would like to thank you for having selected our The Reserve at Paradisus Palma Real for your family vacation and for having taken a moment from your valuable time to share your impressions. We appreciate it! We feel proud and grateful for your comments regarding to our kids Zone staff, since it is thanks to our...

Boston, Massachusetts
Reviewed 3 days ago NEW

Engie Medina was the best concierge we could have asked for. She went above and beyond planning dinners every night and activities every day. Alvin Medina and Nestor Guillermo were unbelievable. They were very personable and I hope they all come to Boston and hang out with me! Engie, Alvin, and Nestor were not only professionals working, they were so...

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Thank alexanderefine
NYC
Reviewed 4 days ago NEW

Beautiful beach and view from our room was breathtaking. BUT, we needed to upgrade to this room because you need to be careful when booking. Even though it will say room with beach view, and even though you call and explain exactly what you want, they still will not give you the room you expected. By request, they showed us...

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2Thank M A
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, I would like to express my gratitude for having selected our hotel to spend such as important moment as are your holydays and for having taken the moment to let us know about your stay. As a service oriented company our guests’ reviews are taking in consideration with the maximum importance since it is thanks to them that...

Montreal, Canada
Reviewed 4 days ago NEW

We had a wonderful 2 week stay at the reserve paradisus palma real. This was our second trip with out kids and had a blast! Lots of fun activities for the family and great service from the staff. In particular, Gustavo Riviera made our vacation memorable going out of his way to make sure our family had an amazing trip...

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Thank JD55552017
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Jennifer, Warmest Greetings from The Reserve at Paradisus Palma Real! I would like to thank you not only for your preference in our hotel but for having taken a moment from your valuable time to share such as important review. We appreciate it! I am proud that my staff has gone beyond your expectation in terms of services I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Breakfast included
  • Beachfront
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 

Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $586 - $983 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Reserve at Paradisus Palma Real staff and other travellers.
389 questions
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Questions? Get answers from The Reserve at Paradisus Palma Real staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Reserve Beach - 2nd level, with the jacuzzi on the balcony. Room 6006/6007 are the best rooms.”
 of 5 bubbles 232ma, 13 Jan 2017 | Read review
“Garden view a great choice for families with babies.”
 of 5 bubbles ss55552014, 13 Jan 2017 | Read review
“Rooms with view to the swimming pool are very nice”
 of 5 bubbles bongui2017, 12 Jan 2017 | Read review
“The Reserve rooms feature private hot tubs outside, facing pool best to avoid construction behind building”
 of 5 bubbles ErinSanFranciscoCA, 11 Jan 2017 | Read review
“Book directly with the hotel and go Family Concierge and you will be well set”
 of 5 bubbles matthQ9356IW, 11 Jan 2017 | Read review
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