Don’t go anywhere near this place It’s the worst place we’ve ever spent our vacation and money. The “resort” is closed and they keep lying when they are going to open Power out happens daily No tap water 6-8 hours a day AC breaks down every two days Restaurants and bars are closed Beach looks terrible No sun beds available Spent 4 days waiting for our ceiling to be fixed Just a mess in our bathroom We had a beach front suite…. Not much suite about that Just stay away
Please dont make any reservation in this hole First night we got the wrong room because the one we’re supposed to have was not ready We have now spend 8 days and 6 of them without A/C working. Temperature in our bedroom is 30 deg C We had a technical team three times and still it keeps breaking down Water is dripping from the ceiling now for the second time due to a leaking A/C Besides that it’s nice and quiet here as the resort is closed.!!!!!!!!!! So all the restaurants, bars, spa’s, sun beds etc are closed Don’t cheat yourself when reading their homepage of how wonderful this place is I truely regret spending 4.000 us $ on a suite here with my family And the “ lovely” beach is full of sea weed and looks terrible Welcome to Ghost Town
My family and I visited with some friends and we were completely impressed with the great hospitality that was shown to us. Especially at the buffet, we received great service by Andres Guzman, Gerardo Gonzalez and Marcial. They were attentive and friendly. They have the best coffee and cappuccino y jugo de piña. We also enjoy the beautiful pools at this hotel. There are quite many to choose from other than the main pool. The rooms were nice and clean. I recommend this hotel.
No hot water, the restaurant open a 11 am so if you have hungry yo to go outside to find food the building needs maintenance the staff was good great location and beautiful beach , the water was salty so I think was a bad experience, so the menu of the restaurant is very poor
Overall, the place was not bad. The locale was excellent. Close proximity to restaurants if you are eating out. The rooms were spacious and perfect for big families. You will encounter very slow service and your rooms will be missing items such as cutlery and pots and pans. Keep this in mind if you are planning to cook. We asked for a new microwave to be replaced as it was broken and never got a replacement. You will always need to ask for things. Pros: -Great beach and long strip to walk on -Nice pool -Comfortable day beds and loungers -Close proximity to restaurants (Onno's and Captain Cook were our favourites) -Big rooms -Good beach food -Nice staff on the beach Cons: -Slow service (possibly due to the pandemic) -Charged $20 US for room cleaning each time -Lack of fresh towels in the room -Water in the rooms smelt like salt (didn't bother us too much, but may be off putting for some) -Charged for the safe ($3 US a day) -Not much to do for kids (you will need to book excursions for older kids; mine got bored) -You will be harrassed on the beach if you go for a walk or leave the resort I would go back, but not with my kids. Perhaps just with my husband....…
Apartment was very clean and comfortable. There is an onsite restaurant and it is on the beach. It has two very clean and large pools for use. Parking on site and security. If you plan on departing before 8:00 AM you must leave you key with security as the reception desk is not 24hours.
We had to change rooms 3 times due to poor maintenance and mechanical issues. Otherwise, rooms were fairly nice. Food was mediocre. Wine was bad. Beach was crowded. We were trying to enjoy the beach when the staff activated the bubble machine right next to us; this just made a huge mess of bubbles and sand. Best part was the entertainment crew.
Maybe because the resort doesn’t allow the Credit card to add Tip they would get so angry and be mad even thou we always went to get cash to ATM, staff was harassing all the time and begging for timeshare. Place was beautiful but staff need to be trained starting from managers. Also the room didn’t have wall appliances, they didn’t want to clean the room once a week , and didn’t fix the water leak.
This place was very nice, I recommend this resort for travel, staff was very nice and courteous. Always available for help. Restaurant had very good food just not a lot of variety, however there were more restaurants there but not open due to Covid. It was pretty empty for the same reason.
We rented an Airbnb type place in the Presidential Suites. Like other reviewers have mentioned, it was in disrepair also. I guess since it's an island, it's hard to get items in. The handle on the bathroom crank open style window broke off, the one TV set in the place was broken, the bathroom sink in the master bedroom wouldn't drain, the outlet by the bed in the master didn't work, etc. Every time I asked for assistance, they said they'd send someone up and no one came. I'd have to call and call. Days later, someone would show. Our host was onsite and tried to help, but they only spoke Spanish. I can speak some, but couldn't understand the majority of what he was saying especially as fast as he spoke. When we got there, we just wanted to be able to hit the beach and not have to go shopping and get food. I used a concierge app I found online and had someone go shopping and get groceries. I thought it'd be similar to the US prices. Was I surprised! I got groceries where the bill at home would've been around $150. It was more than $400. Crazy! The scenery is gorgeous and the loungers are awesome. You need to wake up early to put your towel or something on one of the covered daybeds if you want one of them. We had a suite that was on the top level so there were stairs up to the roof from our place. The compound's also gated. Those were about the best things about the place. Since we didn't have the regular bracelet that most people had it was like we were lepers. The staff didn't really interact with us much, except for the timeshare people. They were pretty relentless. There's a picture they use often online that shows a view of sun loungers as far as you can see to the beach. The thing is that is the entire beach area! There's not much and it's a super skinny swath of beach - maybe 40' wide? There are people selling whatever - hair braiding, jewelry, etc. - standing in the water just beyond the shoreline. You go nowhere without being hustled. I was with my son who's 6'7" and 200# and they still have no fear about approaching you and trying to get money out of you. We were walking down the beach one night to a restaurant and we're having trouble finding it. There was a guy who came out of a souvenir shop trying to get us to come to his shop. We told him no. He asked what we were doing and we explained. He said let me help you. He walked us to this place we'd passed a couple of times and walked us inside. The hostess at the place paid him for escorting us in! NOTHING is done as a favor or to help. Everything costs. Everyone's hustling. One night we were looking for a place and got a taxi. We went to the lobby and asked the staff to call a reputable taxi company and for help. They called someone and he picked us up. The place where we were going was within 3-5 miles and even though it said it was open on the website, it was closed. He drove us round trip and charged us $50. It was ridiculous. I tried to get management's help. No one ever called or tried to help. The staff said that's how they are around here. So glad I asked for their help. I called the taxi company and they didn't call or do anything either. So we're in the main restaurant one morning and the mgr comes up and asks our room #. This was the next day after the taxi incident. Soon after, we leave to go back to our room and they start following us along with hotel security. They then ask me to come to the office with them. I asked if it was about the taxi and was this to speak to the manager. They really didn't say anything. My heart is beating in my throat at this point and am wondering why I need a secure escort to the lobby. I get there and the front desk lady says the Airbnb people don't get to use the restaurant and it's $50 per meal per person. So, I paid them $150 for breakfast and then everyone walked away. Never said anything about the taxi. There are only a couple of countries where I'd never return and this is one of them. I think since it was an Airbnb place, they charge for the electricity you use. However, I'm not sure. You'll want to check. Lots of places in the Dominican apparently do that. We only had the A/C on in the evening when we were in the place. It was just 2 bedrooms, 2 baths, kitchen, and small living room. Turned the air conditioning off to sleep (just ran fans) and didn't have it on during the day. We didn't cook much at all. It was like $125 for the electricity for a week. One day we went sightseeing and to a cave where you can swim. Outside said cave is a guy with an iguana. He asked if we wanted to pet his iguana. Should've known. We pet him and took pix. He wanted $. Some guy came up to us on this beach and put a bracelet on me and a friend. We said no thanks. He said to keep it. I kept trying to give it back. He said but you can give me some money because it's rainy today and there's no one around and I can't make any money. Same deal with the guy on the beach at the resort with the little capuchin monkey. But, by then I'd figured out it would cost me. You really couldn't relax outside because there was always some kind of hustle going on. We'd go up to the rooftop some nights and have drinks up there and watch the sunset which was nice.…