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Serenade Punta Cana Beach, Spa & Casino Resort

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Carretera Cabeza De Toro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
12 people are viewing this hotel
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (198)
Pool & Beach (37)
Room & Suite (16)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 17/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Serenade Punta Cana Beach, Spa & Casino Resort
Updated 17/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#77 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
Located on the beachfront and with a privileged location, Serenade Punta Cana Beach, Spa & Casino Resort will consist of 625 rooms and a range of privileged amenities and services, typical of a luxurious hotel. In an environment of lush flora with which the Dominican Republic was blessed, the magical experience of gentle breezes, white sand and the unique and spectacular beach of Punta Cana is lived. Ideal for enjoying a exceptional environment, where you can also taste an exquisite gastronomic offer, shopping, and enjoy spectacular shows with the caribbean rhythm.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Car park
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Coffee shop
Restaurant
Breakfast buffet
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Water park
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Private balcony
Cable / satellite TV
Extra long beds
Walk-in shower
Safe
Separate living room
Sofa
Telephone
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, French, Spanish, German
80Reviews22Q+A4Room tips
Traveller rating
  • 73
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  • 2
  • 0
  • 3
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Tory P wrote a review Today
Kyiv (Kiev), Ukraine3 contributions1 helpful vote
This was our first time in Dominicana and we chose this hotel because our tour operator said it was new and we actually liked the pics (they are real by the way, not like in the majority of the hotels where they post only the best to attract guests). First thing that impressed us was that all staff was wearing masks at all times everywhere: inside and outside! No matter if they were showing sport exercises, cleaning or dancing in the lobby in the evening, they were always in masks! Then sanitizers everywhere . Temperature control at the entrance to the hotel and to all restaurants. The staff also makes sure you are wearing a mask and gloves when picking food. Everyone was polite helping and smiling all the time. I will name only some people here just because I didn't take photos of all names, so sorry if I didn't name you. All receptionists were ready to help and solve any problem you have. Bieavenido (thanks for late night talk, now I know when is the Independence day in Dominicana!😊). All our requests were satisfied within 5-15minutes (not Dominican minutes👆🤣). Guys at the restaurant all who were welcoming, thank you for giving us masks and gloves when we were too overwhelmed with holiday activities and forgot to get them🙈. Thank you for always wishing us good morning, nice day and smiling! Guys who take orders inside the restaurants and my Spanish teachers😅 Ramon, Antonio, Wilsoooooon Rincon, muchos gracias! They always ask you how you are, remember your orders and bring them before you think about it. Mariia Soriano and Andy from lobby bar- the smiliest girl and boy ever! Thank you for your Russian and Ukrainian, keep learning, next time I come I will check up on your progress! 🤣 Animation team- you are beyond human abilities!!! Fly yoga, yoga on surf boards, volleyball, water polo(I think it was water polo😅), water bikes in the swimming pool, sexy dancing, jumping on little trampolines..Ruben & Jason, my sister Debora(best breeds from you!❤)and my evening salsa teacher Coca -Cola(don't lose uno in bachata anymore😉). Love you guys! 🥰 I will always remember all of you, how you invited to take part in the activities, how you were showing everything step by step, your patience, your unique personalities. The best chef on this planet Wander Montilla with amazingly beautifully looking and heavenly tasting dishes. 😋 Thank you for your unforgettable dinner at the stake house restaurant! Also, the cooking show in Asian restaurant is worth seeing! The food is amazing and the products are high quality. We are more than happy with our rest!
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Date of stay: February 2021Trip type: Travelled with family
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Sviatoslav wrote a review 24 Feb
Chicago, Illinois3 contributions
Amazing hotel for family rest. Professional staff, lovely people. 5 stars animation for children. Clean beach with security. Bunch of different kinds of restaurants. Finest quality of food and drinks.
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Date of stay: February 2021Trip type: Travelled with family
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Response from , Owner at Serenade Punta Cana Beach, Spa & Casino Resort
Responded 4 days ago
Hi Y5835US_, Thank you for choosing Serenade Punta Cana for your vacation. We appreciate you taking a moment of your time to share your experience with others. In the same manner,we are happy to know we did reach your expectations and that with not doubt you enjoyed our facilities, especially those that you highlighted as our service and our beautiful beach, in addition to our wide gastronomic offer, the satisfaction of our clients is our goal. We hope to see you again soon. Best Regards Hotel Management
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Anissa B wrote a review 22 Feb
1 contribution
Had an amazing time at this resort. Stayed here for 5 days. The staff was very helpful, and there was one staff member in particular that went above and beyond, Deborah Polanco with entertainment was always a friendly and inviting face. She did her best to keep us smiling and having a blast from beach volleyball to evening dancing. The drinks at the lobby bar were the best on the resort. The staff up there took pride in making our drinks just how we wanted them. Would definitely recommend this resort.
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Date of stay: February 2021Trip type: Travelled with friends
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Response from , Owner at Serenade Punta Cana Beach, Spa & Casino Resort
Responded 6 days ago
Hi Aniss, Thank you for choosing Serenade Punta Cana for your vacation. We are very grateful that you take a moment of your time to share your experience in this way. We are honored to know that the service provided by our team has been to your total satisfaction, especially those mentioned, to whom we will undoubtedly send your comment. In the same way, we are pleased that you highlight specific aspects of our hotel like our wide range of drinks, once again we thank you for recommending us. we hope to see you back soon. Best regards Hotel Management
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Jai R wrote a review 22 Feb
1 contribution
Debora was absolutely the BEST! Ramon, Melvin and Derriie were the absolutely best at taking care of our needs in terms of food and drinks. The resort was amazing overall I would say that they should considering changing up the menu a little at the Mexican Restaurant to add some real Mexican flare but I believe that we they get fully opened things will continue to grow and evolve. I am looking forward to returning for another visit once they are fully open.
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Date of stay: February 2021Trip type: Travelled with friends
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Response from , Owner at Serenade Punta Cana Beach, Spa & Casino Resort
Responded 6 days ago
Hi Jair, Thank you for choosing Serenade Punta Cana for your vacation. We are honored to know that the service provided by our team has been to your total satisfaction, especially those mentioned, to whom we will undoubtedly send your comment. In the same way, we are pleased that you take a moment of your time to share your experience with others. Our goal is always to improve our quality and product, we will send your comment to the corresponding departments, as we always look for ways to improve. We wait for you with the doors open!! Best regards Hotel Management
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keycustomerservice wrote a review 20 Feb
Fort Myers, Florida66 contributions17 helpful votes
+1
This new hotel is beautiful and the staff is wonderful! The food was some of the best I have eaten! It is a great time to go here and enjoy the peace and quiet. I can't say enough about how great the hotel is. There were two areas that need to be corrected. 1. They don't accept American Express. Even though I made my reservation with it, once I got to the hotel they would not take it which made a very uncomfortable situation for the desk staff. Not pleasant for anyone. 2. It seems they chill the pool which led to no one in it and no one at the swim up bar. Too Cold. I will go back and hope they honor AMEX next time.
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Room Tip: Even though they say oceanfront. They are ocean view but not a problem since we are on the beach...
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Response from , Owner at Serenade Punta Cana Beach, Spa & Casino Resort
Responded 6 days ago
Hi Key, Than you for choosing Serende Punta Cana for your vacation. We love the fac that you took a moment of your time to share your experience with others in this way. Thank you for highlighting our beautiful facilities and facilities. We also appreciate that you highlight our service and the quality offer. Our goal is always to improve our service, we generally receive few clients using this method, but we will implement it for the peace of mind of our clients. Hope to see you soon! Best regards
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PRICE RANGE
US$191 - US$321 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
603
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Frequently Asked Questions about Serenade Punta Cana Beach, Spa & Casino Resort
Which popular attractions are close to Serenade Punta Cana Beach, Spa & Casino Resort?
Nearby attractions include Vivaldi Cigars (7.3 km), HARRISON'S Fine Caribbean Jewelers (7.3 km), and OCEAN ADVENTURES Caribbean Pirates (7.7 km).
What are some of the property amenities at Serenade Punta Cana Beach, Spa & Casino Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Serenade Punta Cana Beach, Spa & Casino Resort?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Serenade Punta Cana Beach, Spa & Casino Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Serenade Punta Cana Beach, Spa & Casino Resort?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Serenade Punta Cana Beach, Spa & Casino Resort?
Conveniently located restaurants include Toc Beach Bar & Restaurant, Pranama, and Lorenzillo's Punta Cana.
Are there opportunities to exercise at Serenade Punta Cana Beach, Spa & Casino Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Serenade Punta Cana Beach, Spa & Casino Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Serenade Punta Cana Beach, Spa & Casino Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Serenade Punta Cana Beach, Spa & Casino Resort?
The staff speaks multiple languages, including English, Spanish, French, and German.
Does Serenade Punta Cana Beach, Spa & Casino Resort have any great views?
Yes, guests often enjoy the ocean view available here.