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Serenade Punta Cana Beach & Spa Resort

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Cabeza de Toro Beach, Punta Cana 23000 Dominican Republic
55 people are viewing this hotel
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US$264
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Free cancellation until 08/12/22
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US$264
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Free cancellation until 08/12/22
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US$211
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Traveller (2260)
Pool & Beach (81)
Room & Suite (81)

About

#33 of 202 hotels in Punta Cana
Location
Cleanliness
Service
Value
Located on the beachfront and with a privileged location, Serenade Punta Cana Beach, Spa & Resort consists of 625 rooms and a range of privileged amenities and services, typical of a luxurious hotel. In an environment of lush flora with which the Dominican Republic was blessed, the magical experience of gentle breezes, white sand and the unique and spectacular beach of Punta Cana is lived. Ideal for enjoying a exceptional environment, where you can also taste an exquisite gastronomic offer, shopping, and enjoy spectacular shows with the caribbean rhythm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Ocean View
Languages Spoken
English, French, Spanish, German
1357Reviews161Q+A85Room tips
Traveller rating
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dianasilviapeter wrote a review Nov 2022
Montreal58 contributions83 helpful votes
Very nice, new resort. Rooms are large with a lot of storage. Balconies are huge. I took the Luxurious room and it was worth it. Great food, colourful drinks, great service. Delicious cake offered to my son on his birthday.
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Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Louise B wrote a review Nov 2022
Jacksonville12 contributions9 helpful votes
We stayed in a swim out suite and it was beautiful. They never leave wash cloths so I had to chase down a housekeeper daily for new ones. The beach was beautiful but the pools were always cloudy. They need to keep kids in the kids area. Many days kids were sitting at the swim up bar and that’s ridiculous. The selling of vacations is insane. They stalk you in the pool and walkways. The food was good but if you have allergies be careful. The Thai food send me into a lactose intolerant trip to the restroom. The liquor is horrible at the bars. They should have brand named companies not these Dominican ones. They need more employees that speak English. The entertainment at the first bar was very good.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shawn wrote a review Nov 2022
London, Canada65 contributions16 helpful votes
PROS - [ ] Servers, bartenders, housekeeping and groundskeepers are very friendly and consistent - [ ] Very nice room, luxury swim-out with pool was a great feature, very clean and well appointed - [ ] Loved the size of the resort, not too big making getting around very quick and easy - [ ] Nice beach - [ ] Quick drive from the airport (15 min) - [ ] Excellent masseurs, very friendly and skilled; highly recommend getting a massage! - [ ] Restaurants were nice, buffet, snack bar and sports bar were our favourites despite doing the a la carte restaurants 3 times - [ ] Drinks made generously - [ ] Yessica, (Pool bar, Snack bar, sports bar), Jacqueline (buffet) and Mileno (?) (buffet) were the best! - [ ] Plenty of seating at the pools; great the kids pool area and more adult pools were separated; pools are grounds were spotless - [ ] Gary Price (red shirt, sells excursions to people around the pool) is awesome and a great, funny, sales person - [ ] The food at the snack bar and sports bar were by far our favourite! The pizza at the sports bar hits the spot on late nights CONS - [ ] VIP sales guys were obnoxious and so annoying and creepy. We were literally stalked for half our trip; one day the one sales person stood and watched us eat breakfast at the buffet for over an hour, kept approaching us, and told us not to book our massages afterwards but to go talk with him instead. He refused to take no for an answer - all day, every day. We were made VERY uncomfortable continually and it started the first 3 or so days of our honeymoon off on a very bad foot. If you see these guys, RUN. We ended up having to be very firm and almost rude to make him finally leave us alone. He got angry with us and said he’d get in trouble if we don’t go with him. Avoid these guys at all costs!!! (Discussed with many other guests and they all had the same experience). It was a full time job just trying to avoid him - [ ] Literally had to use used Kleenex or toilet paper from the garbage in the bathroom near the pool because all the stalls were out of toilet paper. Also bathrooms by the booking tables for the a la carte restaurants were constantly gross and unusable. Not really 5 star facilities - [ ] Definitely did not feel like a 5 star resort, from the quality of food to a lot of the service (excluding servers etc). - [ ] Had to coordinate our own transportation to/from airport, which I’ve never had to do at any other 5 star resorts, as there is no dedicated airport shuttle provided by the resort - [ ] Be warned the catamaran is a 2 HOUR DRIVE AWAY. There is no music, water or anything offered on the bus. We were told it was a 30-40 minute drive; it’s two hours, and that we’d be back at the resort by 5:30 - we didn’t get back until 7:30 or later. Both “islands” we went to were heavily staffed with people who just tried selling us stuff; it wasn’t a very relaxing day trip at all. Avoid this excursion. (Discussed with many other guests and they all had the same experience) - [ ] “Stocked mini bar” means 2 tiny cans of Presidente beer in your room, restocked daily. (Plus bottled water and soda) - [ ] A la carte meals were NOT good - the Mediterranean made us physically sick for days (Discussed with many other guests and they all had the same experience) - [ ] Front desk refused to break larger bills (even a $20 into $5’s) most days despite pulling out wads of $1’s from their cash box. It was very hit or miss; if you go later in the day/evening you’ll likely be luckier if you didn’t plan well and bring enough small bills. We tipped on all drinks, refills and meals, and it made tipping all the staff appropriately much more difficult. This is also our fault for not bringing enough $1’s or $5’s to begin with but knowing we can’t tip otherwise you’d think they’d try to be more accommodating so the staff could be properly tipped - [ ] Could just be the time of year we travelled (Nov 19-26) but many many guests were just very rude to other guests and the staff - [ ] The beds were very uncomfortable and the pillows were a weird lumbar type without any normal larger pillows on the bed - [ ] A la carte meals are definitely not as advertised or described on the menu. ie: the “Tagliatelle with cremini mushrooms” at the Italian restaurant was spaghetti with canned mushrooms and olive oil (but the flow of wine at dinner was always great) (Discussed with many other guests and they all had the same experience) - [ ] Sat for over 30 minutes in front of 3 people at the desks who book the a la carte restaurants without even one acknowledging I, or other couples, were sitting there. Booking the a la carte restaurants is a very long, disorganized and frustrating process (discussed with other guests, they had the same experience)
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Date of stay: November 2022
Value
Location
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Trip type: Travelled as a couple
Room Tip: Run if you are approached by the VIP sales people - who will STALK YOU THE ENTIRE WEEK – in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yanet Moreno PA wrote a review Nov 2022
1 contribution1 helpful vote
The only good thing about it is the service of the staff members. The cleaning service is terrible, the hotel despite having leaks in many parts. In the upstairs toilet it leaks all the time. Being able to enjoy the tours of the country and receiving the attention of Yades Michael,Marlene, Corpo, Octavio (an excellent supervisor who was fired on thanksgiving day) Javier, Villa, Alexandra. And better care of our kids with Ana and Minerva It is the only special thing that we take with us. The attention of the Spa was excellent.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 4 days ago
Dear Yanet Moreno PA, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. At Serenade Punta Cana we are committed to providing excellent service, thank you for your appreciative comment. Also, we are sure that all the staff you mention will be delighted to read that their commitment and hard work has made your stay more positive. We are sorry that our much praised standards of cleanliness did not meet your expectations. We firmly believe that there is always room for improvement, and comments such as yours are an invaluable tool in this process. We thank you again for your suggestions. Nonetheless, we apologize for any misunderstandings which might have affected your opinion. Kind regards, Serenade Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
סי י wrote a review Nov 2022
Excellent service, excellent staff, clean and tidy, high quality and varied food, everything available is delicious and wonderful... the bars are open all the time, food is available until midnight, central restaurants and by order
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 4 days ago
Dear סי י, First and foremost, we would like to thank you for choosing our resort as your vacation destination and for taking the time to share your rating regarding your recent visit. We are very pleased that both our magnificent facilities and the service provided by our staff have met your standards. At Serenade Punta Cana we pride ourselves in offering personalized service to all our guests for the best experience. We are very happy that this was the case. We are glad as well that our usually highly praised food options have been of your liking. We look forward to providing you with another memorable experience. Kind regards. Serenade Management Team .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heidy wrote a review Nov 2022
New York City, New York5 contributions1 helpful vote
I loved our stay at Serenade. Check in process was quick and we were given an instant upgrade to their Family Suite which include a separate bedroom for my kids and it was swim out room. The property was kept clean at all times. We tried the Greek restaurant and it very good. The buffet could use a bit more variety, but it was good. The drinks were good, especially the passion fruit margarita which they use the actual fruit! My kids enjoyed the kid's club and kid's pool.
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Date of stay: April 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 4 days ago
Dear Heidy, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your rating regarding your visit. It has been a true honor to receive you at our hotel and to be able to contribute to your rest in Punta Cana. We are very pleased that both our magnificent facilities and the service provided by our staff have met your standards. At Serenade Punta Cana we pride ourselves in offering personalized service to all our guests for the best experience. We are very happy that this was the case. We are glad as well that our usually highly praised food options have been of your liking. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon. Kind regards, Serenade Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catarina wrote a review Nov 2022
Porto, Portugal1 contribution
+1
All the staff very kind and lovely. All the conditions at the hotel are very good, as the rooms, the bars, the restaurants. All good. Food and drinks really good! This hotel also has a lot of things to do during the day. The private beach it’s clean and very good to enjoy. The bar from the second pool (the one near the beach) it’s incredible, and all the people that work there are really nice and good at what they do
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 4 days ago
Dear Catarina, First of all, we would like to thank you for choosing our Serenade Punta Cana as your destination and for taking the time to share your comments regarding your recent visit. It is an honour for the entire Serenade Punta Cana team to know that your stay was completely satisfactory. We are glad to read that everything was good. Exceeding our guests expectations is the goal our hotel aims to achieve. At Serenade Punta Cana we have the firm commitment toward delivering an excellent service, aiming to bring the world famous hospitality of the Dominican people to all our guests. We are sure that the entire team will be really happy to know that their work and professionalism has contributed to making your stay incredible. We look forward to welcoming you again very soon. Kind regards. Serenade Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zuzana M wrote a review Nov 2022
2 contributions1 helpful vote
We have here perfect holidays with great service, food, all day drinks :-) and unforgettable entertainment team! I love your mood, dance, everything what you offer! We were here for the first time and I hope we will come back soon! Thanks a lot!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 1 week ago
Dear Zuzana M, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. We are happy to know that your stay with us has been perfect. Guest satisfaction is our number one goal there is nothing better than achieving that. It will be a pleasure for us to welcome you again very soon in Serenade Punta Cana. Kind regards, Serenade Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flipflopboy wrote a review Nov 2022
Neptune, New Jersey3 contributions1 helpful vote
I want to start off by saying this could be a 5 star easy with a few adjustments. This is a newer resort with beautiful grounds. The pools are very nice and are perfectly divided for adults and families but you can use either but the kids seemed to stay mainly in the pool with the slides. We have been to several resorts in DR and this was the nicest cleanest room we have ever stayed in . No moldy smell at all . The beach is nice but unfortunately due to Mother Nature the water was not to clear due to seaweed everywhere. They did have guys raking it every day. Now this is the major issue we had !! We went to 3 restaurants and the menus was very limited with nothing appetizing . I ate my food at the Mediterranean Restaurant which was terrible . The steak house was just ok again limited menu . The French restaurant we left again due to limited menu. The staff at these restaurants were not friendly and rude. Two of these restaurants were made aware that it was my birthday and did nothing no cake no singing happy birthday or Happy Birthday to me .Which put a damper on celebrating my birthday 🙁. We were at the Buffets a lot which were good . The selection gets repetitious with the food selection but you’ll always be able to find something. The staff all around at the buffets are excellent and friendly. They must put the staff with the worst attitudes in the specialty Restaurants. Housekeeping service was great!! Be aware that there are sales teams in the Hotel that will try to sell you timeshares . They will approach you as soon as you enter hotel and then try to have breakfast with you . This is easy to fix just politely tell them your not interested and they will leave you alone or just keep walking they will get the point . Also to all you knew travelers when you are at the airport coming and going they will also approach you by trying to help you with your bags . Do not let anyone help you unless it’s your transportation company. Know who they are and the company your using . This will just slow you down and cause headaches for you . Look at there shirts if they have a resort shirt on at airport do not let them help you . This hotel can be so great if they just work on the couple things I mentioned. On a budget I still recommend this resort. Also the sports bar is good and open up late it could have a little more options to menu but the staff was good . Entertainment was great with comfortable seats. Club was good . Bar and lounges in lobby are very nice !!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 1 week ago
Dear Flipflopboy, Thank you very much for staying with us as well as sharing your experience. At Serenade Punta Cana, we know how important events like yours are and strive to make every one of them as memorable as possible, we will continue our hard work towards achieving it and offer you our most sincere apologies for not reaching your expectations in this case. We are very pleased that you enjoyed both our spacious facilities and that the cleaning service exceeded your expectations. At Serenade Punta Cana we know the importance of cleanliness, that is why we follow strict cleaning protocols for the best enjoyment of our guests. Also, we took into account aspects that need to be improved. We will continue working so that in future occasions you can be with a completely satisfactory and unique sensation. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, Serenade Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evelyn M wrote a review Nov 2022
This resort was awesome! Everything was really clean and easy on the eyes!! The food was good with a lot of different restaurants to choose from and if you weren't satisfied with your food...there were other places to go for different food. You certainly won't go hungry! We met some of our favorite people who took great care of us! Juan at the Preferred desk was extremely helpful and always there to help. Jose at the lobby bar was awesome! He knew exactly how we liked our drinks and made them perfect! He also made suggestions when we weren't quite sure what we wanted! There were many other amazing staff members but I'm terrible with names so unfortunately can't mention them. While there, we planned some excursions. The trip to Saona Island was unforgettable, we highly recommend it! Take money to buy pictures from the photographer on the boat. We were cautious and didn't want to carry much cash and regretted not being able to buy the whole package (which was very reasonable). My husband was bummed because they had Stoli Gold at the bar but it wasn't included....he wants to know why?? I will definitely go back here and plan to send my son and his future wife here on their honeymoon! Overall a great experience.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 1 week ago
Dear Evelyn M, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. We are very pleased that our magnificent facilities have met your standards. We are glad as well that our usually highly praised food options have been of your liking. At Serenade Punta Cana we know the importance of food, that's why we offer a wide range of possibilities that we try to cover with our varied a la carte restaurants and our buffet. We are sure that the staff who looked after you during your stay will be very happy to know that their work has contributed to you having a great time in Punta Cana. We hope that these wishes will be fulfilled and that we will be able to see you and your son here very soon. Kind regards. Serenade Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$223 - US$373 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
603
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SERENADE PUNTA CANA BEACH & SPA RESORT: UPDATED 2022 Hotel Reviews, Price Comparison and 2,417 Photos (Dominican Republic) - Tripadvisor

Frequently Asked Questions about Serenade Punta Cana Beach & Spa Resort
Which popular attractions are close to Serenade Punta Cana Beach & Spa Resort?
Nearby attractions include Escape Room Punta Cana (4.8 km), Vivaldi Cigars (7.3 km), and HARRISON'S Fine Caribbean Jewelers (7.3 km).
What are some of the property amenities at Serenade Punta Cana Beach & Spa Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Serenade Punta Cana Beach & Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Serenade Punta Cana Beach & Spa Resort?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Serenade Punta Cana Beach & Spa Resort?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Serenade Punta Cana Beach & Spa Resort?
Conveniently located restaurants include Living Room Vip, Toc Beach Bar & Restaurant, and La Bruja Chupadora.
Are there opportunities to exercise at Serenade Punta Cana Beach & Spa Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Serenade Punta Cana Beach & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Serenade Punta Cana Beach & Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Serenade Punta Cana Beach & Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, and German.