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Catalonia Punta Cana Golf & Casino Resort

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Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
31 people are viewing this hotel
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Traveller (15953)
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Panoramas (20)
Videos (7)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#72 of 148 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
A magnificent hotel resort with exclusive, white sandy beaches, crystalline Caribbean waters, palm trees lining the coast and abundant vegetation throughout the complex. Coral reefs along the beach allow guests to enjoy the rich marine life of the Caribbean Sea. It is located in Playa Cabeza de Toro (Punta Cana), one of the best beach areas in the Dominican Republic. The complex is situated 20 km from the International Airport of Punta Cana and 47 km from Higuey.
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Room & Suite (1,384)1,384
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish
13,524Reviews1,923Q+A100Room tips
Traveller rating
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Popular mentions
CesarSarz wrote a review Feb 2021
Ukraine1,114 contributions54 helpful votes
+1
After reading the last review (jan2021) i had doubts about staying. But now i understand that there are people who complains about trifles, for example, restaurants closed early and there was no bar 24/7 !!! I think these people live in a different world and they don’t realize in the middle of a pandemic and we must take care of ourselves! I stayed two days and the attention was magnificent. The facilities, pool area, beach, restaurants in good condition and clean! I also read complaints because some employees do not speak english !! I speak Spanish and its my native language , i have traveled all over the world and i do not complain because the staff must speak my language! Putting this aside i focus on the hotel : although it is a hotel with a few years the room they assigned me was cozy, clean, large and with a balcony that invited you to relax. The bathroom needs some changes such as the metal accessories that were corroded but this little thing didn’t ruin my stay!
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Date of stay: February 2021
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Response from Social Media Catalonia Hotels and Resorts, Sales at Catalonia Punta Cana Golf & Casino Resort
Responded 1 week ago
Dear Cesar, Thank you very much for sharing with us about your experience. It's good to know that you liked the excellent service from our team, facilities, pool, beach and restaurants. Please be assured that your comments, will be taken into consideration and that we will do our utmost to improve wherever we can. We thank you for bringing these matters to our attention in order to improve these shortfalls with the departments involved. We truly hope you will grant us the opportunity of hosting you again in the future to present you the improvements reached due to your valuable feedback. Sincerely, Social Media Catalonia Punta Cana
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Vasiliy K wrote a review Dec 2020
Brody, Ukraine12 contributions6 helpful votes
Hotel's Favourite
Mary is a beautiful and very talkative girl at casino area,go there and u will win your firs million !!!! Casino,beach ,hotel and STAFF are amazing!!!love it ❤️❤️❤️❤️❤️!!! Great parties,nice cocktails,amazing atmosphere !!!Highly recommended!!
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Date of stay: December 2020Trip type: Travelled with friends
3 Helpful votes
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Response from Social Media Catalonia Hotels and Resorts, Sales at Catalonia Punta Cana Golf & Casino Resort
Responded 4 Jan 2021
Dear Guest, We thank you for the time you took to post your review about your recent stay . It pleases us to know that you had an amazing time with us enjoying our casino, beach, drinks moreover, we are proud to read that the attentive and personalized service of our team exceeded your expectations. Thank you so much for your praising words towards our resort, we are already looking forward to welcoming you again. Best regards, Social Media Catalonia Punta Cana
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Olga_alekseeva wrote a review Jan 2021
Winnipeg, Canada16 contributions3 helpful votes
The worst hotel ever. I would give it 3 starts. Bad experience starts at front desk, where we spent more than 1.5 hours checking in. Room we got was terrible : old and dark, no towels, dust everywhere and definitely didn’t look like hotel pictures showing. We had to pay to upgrade. At the restaurants, they would turn you around if you forgot a mask (later we stayed in another 5 starts hotel and they give you mask if you forgot one). Staff barely spoke English. Service is very slow. You order something in the restaurant and they forget to bring some items, and when you ask for it, the kitchen is already closed and there is no 24/7 food bar as it should be in any 5 starts. Bar/ billiard closing at midnight “due to covid”, although in other hotels that’s not the case. My boyfriend bought me flip flops in the store on the territory of the hotel, he asked if we can return if it doesn’t fit me, they said yes. When flip flops didn’t fit me, they refused to take them back. Again, no one speaks English. Pool was freezing. Sea wheat- no one was cleaning the beach. After this hotel we moved to another 5 starts not far from Catalonia,so I have what to compare to. Stay away from this hotel if you want to enjoy your vacation
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Social Media Catalonia Hotels and Resorts, Sales at Catalonia Punta Cana Golf & Casino Resort
Responded 5 weeks ago
Dear Olga, We would like to thank you very much for the time you took to share your feedback. Our guests comments and observations, such as yours are vital for improving the details in our services. Please receive our apologies for the mishaps you encountered. Our resort has always characterized for delivering excellent customer service, and we can assure you it is not our standard. We will review in detail your remarks about our service with our Team, and work to prevent similar reports from our future guests. As a service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are always pursuing the excellence of our staff and we are providing them with necessary skills to improve our service and offer an excellent experience. For that reason, we offer English and french lessons to all our staff. We apologize if you did not get this impression and, therefore, we will discuss your remarks with our team. Regarding the beach, we regret that during your stay the sargasso environmental phenomenon has not allowed you to enjoy our beaches, no doubt our staff makes a great effort to try to keep our beach clean, however there are days when the wind and tide do not allow us to maintain, it as we would like.  Once again, thank you for choosing our hotel, we understand your disappoint and we hope to have another chance to have you here and make it up for you, with the flawless experience that you were hoping for. Sincerely, Social Media Catalonia Punta Cana
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Alexandre K wrote a review Jan 2021
1 contribution1 helpful vote
Hotel 5 stars but in my opinion it’s 3 stars. The infrastructures of the hotel are really nice and beautiful with different restaurants and bars... The beach is also really nice. But there are so many negative points: the cleaning of the room is not good like we can expected for hotel 5 stars (the first 3 days, our room was cleaning only at 5pm... we came back from the beach and it was impossible to take shower, also sometimes you have 4 towels, and other days 2 towels....). Finally I had to complain to the manager to get a better service... The people who works for the hotel : 50% are really nice but this other half seems unhappy to work Since we arrived at the hotel, everyday you have so many peoples from the hotel or a company who want to sell you something... we stayed 14 days... at the end it was really annoying... this hotel is just good to sell or to propose you something to pay more... The material in the gym is really old... year 1980/1990. The last day I asked the guest service to have someone to pick up our luggage to leave... after 40 minutes... still nobody... we had to go by ourself.... We payed more for a Romance Room and we had a amazing romantic dinner with a lovely menu. We were a little bit sad to have the same wine as the buffet... However, with all the excursions, we spend great holidays and we enjoyed Dominican Republic ! Honestly I don’t recommend this hotel.. the price is too expensive for the quality in general.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Social Media Catalonia Hotels and Resorts, Sales at Catalonia Punta Cana Golf & Casino Resort
Responded 14 Jan 2021
Dear Alexandre, Thank you very much for taking the time to share your review,, for us it has become a fundamental tool to know the real experience of our guests as it has allowed us to improve. First of all, we would like to offer our sincerest apologies. We can assure you that this experience has made it clear to us that we still have a lot to learn and improve, we deeply regret reading that the expected result was not achieved in this stay, in short, it mentions important areas of opportunity and we assure you that each of them will be taken. In mind, each department involved will be informed about their perception and, together, a work plan will be created to eliminate these actions and thus achieve maximum improvement of the experience of our guests. We are aware that our words and apologies will not be enough, however, we wish to convey our commitment to improve. Thank you very much for your visit, we really hope you can excuse these failures. Regards, Social Media Catalonia Punta Cana
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Malcolm wrote a review Jan 2021
1 contribution
We booked this as a last minute treat following a very disappointing 2020 (like most people I’m sure). There was plenty of available hotels to choose from in the area but Catalonia ticked all the boxes for our family based on reviews and pictures. How wrong we were. Grumpy staff, terrible food, very average accommodation, poor entertainment. It’s all inclusive and we ate out as much as we could. Never again to this resort.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Social Media Catalonia Hotels and Resorts, Sales at Catalonia Punta Cana Golf & Casino Resort
Responded 11 Jan 2021
Dear guest, Thank you very much for taking the time to share your experience, we are sorry to read that we have not exceeded your expectations with our culinary offering, we would like to apologize for the inconvenience. Gastronomy is an important aspect and we do everything possible to satisfy the most demanding palates, we would have liked to know what you would like us to improve, perhaps the variety, temperature, adding options from your country, any suggestion will be well received. Regarding the service of our team, it is important to us that our guests receive great, friendly and respectful service at all times. We constantly train our team in customer service skills, emphasizing those aspects. We value your observation; We will review your feedback with everyone and make sure to reinforce our standards in future training sessions, to avoid a similar experience for future guests. thank you for choosing our hotel, we understand your disappoint and we hope to have another chance to have you here and make it up for you, with the flawless experience that you were hoping for. Regards, Social Media Catalonia Punta Cana
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PRICE RANGE
US$133 - US$502 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia bavaro beach hotel, catalonia punta cana, catalonia bavaro beach golf & casino resort, catalonia bavaro punta cana, punta cana catalonia bavaro, catalonia bavaro beach resort, catalonia bavaro resort punta cana, catalonia hotel punta cana, catalonia resort punta cana, catalonia bavaro hotel, catalonia bavaro beach golf and casino resort all inclusive, catalonia beach resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
711
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Frequently Asked Questions about Catalonia Punta Cana Golf & Casino Resort
Which popular attractions are close to Catalonia Punta Cana Golf & Casino Resort?
Nearby attractions include Vivaldi Cigars (6.8 km), Escapology (7.4 km), and HARRISON'S Fine Caribbean Jewelers (6.9 km).
What are some of the property amenities at Catalonia Punta Cana Golf & Casino Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Catalonia Punta Cana Golf & Casino Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Punta Cana Golf & Casino Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Catalonia Punta Cana Golf & Casino Resort?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Punta Cana Golf & Casino Resort?
Conveniently located restaurants include Toc Beach Bar & Restaurant, Pranama, and Lorenzillo's Punta Cana.
Are there opportunities to exercise at Catalonia Punta Cana Golf & Casino Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Catalonia Punta Cana Golf & Casino Resort have an airport shuttle?
Yes, Catalonia Punta Cana Golf & Casino Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Catalonia Punta Cana Golf & Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Catalonia Punta Cana Golf & Casino Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Catalonia Punta Cana Golf & Casino Resort?
The staff speaks multiple languages, including English, Spanish, and French.