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We booked the trip for 7 days and checked out after one night. Walked to our room and the halls were full of paint trucks, cracked walls, water bugs or roaches running around. We booked and paid for 7 nights with 2 full beds, Walked...More
2 Thank Lilly K
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace BavaroResponded today
Thank you for taking the time to give us your feedback and for expressing your concerns.
We are committed to providing excellent quality of products and services to our guests. It is disappointing to learn that you left our hotel thinking otherwise. We...More
We visited the Riu Palace Bavaro in November 2017 Gordon 2 weeks. Like all Riu's it was clean and well maintained. There is plenty of eating options but we found the main buffet restaurant sufficient. Plenty of choice and always something for everyone, our party...More
I arrived at the Riu Palace Bavaro on March 24, 2018 early in the afternoon. Staff was welcoming and my room was ready (room 2124). The room had a nice view of one of the pools and the ocean farther away. I had asked for...More
I just returned from RIU Palace Bavaro yesterday. It’s unfortunate I’m even having to provide a bad review since the services the hotel offered prior to my last night being there were great, but I felt it was imperative I provide this information.
4 Thank Jesp1015
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace BavaroResponded yesterday
Thank you for choosing our hotel and for taking the time to share your experience with us.
We were surprised to read your comments about one member of our entertainment team, since it is very important to us that all our guests treated...More
This resort was clean and had great staff. The entertainment staff kept you busy all day long, offering a variety of games and they were interactive with the guests.
The rooms are large, we had 2 Jr. Suites with connecting rooms. There were 6 of...More