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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,383 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,577: English reviews
Reviewed 15 September 2015 via mobile

The hotel is no better than average. The food is best in the buffet. I certainly couldn't recommend the a la carte restaurants. We tried them all and they were all terrible!! The room was dirty and the maid services poor. The beach was awash with seaweed although the gardeners were busy daily with the tractor trying to move it....

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Helpful?
Thank Stephen M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Stephen M, Thank you very much for taking the time to share your feedback with us. I really appreciate it as it will help me improve the quality of our services as we are continuously working on it. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of...

Toronto, Canada
Reviewed 14 September 2015

We had been going to that same place 4 times for the last 3 years and loved our stay each time at this resort. We are also the SPT members and enjoying our benefits during our holidays. All staff is very friendly and make you feel as at home. I would like to thank our member's service representative Luis Jaime,...

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3Thank ELena L
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear ELena L, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family...

Reviewed 13 September 2015

We are SPT members for three years abd enjoy the privaledges that we get being members. Weather was very hot (humid) the entire week. Resort is older but is being renovated and modernized. The resort swimming pool is unique as it is mostly 7 - 8 feet deep which makes it a true swimmers pool. Landscaping is beautiful around this...

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4Thank Lawrence V
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Lawrence V, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you...

Las Piedras, Puerto Rico
Reviewed 12 September 2015

This hotel has trouble with the residual water, the odor gets to the rooms for the air ducts, also do not cools the air as it should be, for this two reasons they moved us room three times and our stay was only 5 nights , also about food they there is always flies and the common areas are not...

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5Thank 24santosm
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear 24santosm, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me if you want to discuss...

Conception Bay South, Canada
Reviewed 11 September 2015

We went to The Sirenis resort for a week in August to September. We had the pleasure of dealing with two conceirge that were beyond helpful. Oscar Cohn and Michael went above and beyond to make sure our stay was comfortable and enjoyable. We have made many friends with the staff. They were all very friendly and greeted everyone with...

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3Thank Karen J
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Karen J, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our...

Reviewed 11 September 2015

Went on vacation with my husband and teenaged children. 99% of the staff was absolutly amazing. Babynike, and Chicken leg on the entertainment crew were beyond perfect!! They involved my kids in activities on the beach and around or in the pool. Anna was our server in the buffet and her service was perfection! There was also Maliek at the...

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2Thank Shuot579
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Shuot579, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of...

Reviewed 9 September 2015 via mobile

First of all I would like to say, that like many others I was checking this page everyday before our trip, getting extremely anxious and fretting over what we would find on our holiday. We flew end of August-Sept for 11 nights via Thomson Dreamliner, which was an excellent start to the holiday. Upon arrival at Punta Cana airport we...

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19Thank kayleightravels
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear kayleightravels, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you want to discuss these issues in...

Reviewed 8 September 2015

Had a great time the staff was friendly but need to have all staff more diverse with the English language, we met ppl from Scotland , England so the diversity is important language wise. I was not impressed with the food too much, i would prefer more Dominican dishes. I became a premium member and the service was upgraded 100%,...

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Helpful?
1Thank Ron L
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Ron L, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had a great holiday with us. Please don’t hesitate to contact me at infodominicana@sirenishotels.com for anything you might need in a future stay. It will be a pleasure to welcome you again...

London, United Kingdom
Reviewed 7 September 2015 via mobile

Wow, what can I say? Had the most fantastic 2weeks of my life! Hotel in itself is amazing, rooms are very spacious and comfortable, grounds well kept, restaurants, buffet and a la carte are great, wide range of food, even for the fussy eater! We went to the Italian, steak house, Japanese and Mediterranean and we're all lovely! Highly recommend...

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8Thank Jade L
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Jade L, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our...

Reviewed 6 September 2015 via mobile

The hotel is a distance from the airport so worth getting a private transfer. Welcomed in by a band and dancers and a cocktail. The rooms are light and refreshing. All staff are pleasant and polite, from managers to maintance staff, all are cheerful and welcoming to guests. The entertainment team never seem to sleep and are all named after...

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2Thank wendie t
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear wendie t, Thanks for taking the time to share your comments with us. I’m happy to hear you encountered everything you needed here at our Resort, and that you loved your stay and our entertainment team. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have as...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $151 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cocotal Side”
  • Body fluids on couch
  • Tv...
  • Exposed wires
  • Dirty curtains
  • Exposed wires
Taylor1990, 19 Apr 2017 | Read review
“dont get a room by the lobby the large peacocks squawk and get up on the balconies”
RoxanneL267, 19 Apr 2017 | Read review
“Stay away from tropical side rooms”
inman9228, 19 Apr 2017 | Read review
“Ask for rooms M, N, O, P - They are right in the middle of the resort and closest to the pool.”
lindssw, 17 Apr 2017 | Read review
“The resort is on a large property. We ended up at the farthest building meaning we had walks up to 7 minutes to get to key areas.”
amyw4502017, 17 Apr 2017 | Read review
5 of 5