Grand Palladium Punta Cana Resort & Spa
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Avda. Francia S/N Playas De Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Punta Cana Resort & Spa
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#42 of 146 hotels in Punta Cana
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & TRS Turquesa Hotel. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the TRS Turquesa Hotel).
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Room & Suite (1,214)1,214
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Casino and Gambling
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Strollers
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
Spanish, German
Location
Full view
81Good for walkers
Grade: 81 out of 100
23Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
Avda. Francia S/N Playas De Bavaro, Punta Cana 23000 Dominican Republic
Getting there
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12,064Reviews1,561Q+A100Room tips
Reviews
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Popular mentions
Don't go, everything is closed. Food is terrible. They overcrowd the few restaurants that are open & the cooks they didn't let go don't seem to know how to cook. They ran out of can beer every day & the tap beer was disgusting, the lines are probably dirty.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We came to the Grand Palladium in Punta Cana for my birthday celebration and a much needed break. The location is great in the Bavarro Beach area is beautiful but the resort itself is horrible. This is their slow season, not sure if that is why the service all the way around is so poor. Our room had AC and electrical problems with the breaker cutting on and off every 5-10 min, a leaky refrigerator. Just a hot mess. Cost of the room is $300 US a night so it’s not cheap. Due to covid pandemic or maybe being the slow season most of the restaurants on the property were closed. So forcing every guest only one option to have most meals. There were two other restaurants open with reservations only and they had minimal available appointments. The one restaurant that most guests had access to daily has poor food quality, it is just really really bad. We had to get up and leave on a couple of occasions without eating. The all inclusive part that they advertise is also a huge scam. There are extra fees for room service which on our case we tried to use due to the restaurant available had really bad food. Also other fees for wine bottles, or to access the pool area at the spa amongst other fees. The bars on the property heavily waters down the alcohol they serve. Extremely weak cocktails. You can’t even taste or smell any alcoholic content in the drinks that you order and the drinks tasted like diluted versions of themselves. There is a supposedly high end version hotel on the property called the TRS, which is an adult only hotel so not sure if that hotel is better then the Grand Palladium hotels but try that one instead if you are planning to visit Punta Cana. …
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from Gelson Zorrilla, Otros at Grand Palladium Punta Cana Resort & Spa
Responded 1 week ago
Dear Paola, You deserve our infinite thanks for choosing our Grand Palladium Punta Cana Resort & Spa for the delight of your Caribbean vacation. We sincerely regret that we did not live up to your expectations on this occasion as we tend to be with most of our guests, please accept our genuine and heartfelt apologies. Naturally, as a customer-focused company, we have taken note of each of the improvement aspects that you have pointed out to share them with our Management, they will be delighted to take advantage of these areas of opportunities to turn them into true strengths, thank you for helping us improve. On behalf of the Grand Palladium family, we trust that you will give us the opportunity to welcome you again at Grand Palladium Punta Cana to reverse your perception and transform it into a unique and memorable experience. Kindest regards! Gelson Zorrilla Hospitality Manager
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I had an amazing time here. William and Francisco were amazing servers. And Carlos A from Guest Service helped me find my Bluetooth speaker when I lost it not once but twice. He was fantastic. I would definitely come back. And they decorated my room for my birthday!!
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
Response from María Rizzi, Otros at Grand Palladium Punta Cana Resort & Spa
Responded 3 weeks ago
Dear MwanaLesa, Thank you for taking some minutes of your time to post your review on this platform to be shared with a lot of travellers all aroud the world. We are very happy to find out that you had an amazing stay with us to celebrate your birthday and that you apreciated the decoration in your room. For sure, we will share your comments with all our Team that will be happy to know them and will keep on working hard every day to let them feel as at home. We hope to host you again in our Resort hopefully to celebrate your next bithday at the Caribbean with us. Kind Regards, Maria Rizzi Customer Care ,
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Only one restaurant open with a varied menu, no evening buffet, activities cancelled but no change in price. Very disappointing. It would have been nice to be informed how much was closed. We are club members and with limited food choices, some nights I couldn't find food I liked!
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
Response from Gelson Zorrilla, Otros at Grand Palladium Punta Cana Resort & Spa
Responded 19 Jan 2021
Dear Member, Infinite thanks for choosing our Grand Palladium Punta Cana Resort & Spa to spend your well-deserved vacation. Based on your feedback, we are saddened that we did not live up to your expectations on this occasion, we deeply regret to realize that our culinary offer has not been to your liking despite having several à la carte food options available during your stay. Regarding our entertainment offer, unfortunately, in compliance with local government regulations, our program of activities has been limited, we are working actively and hard to improve this aspect within the context in which we find ourselves. Please receive our sincere apologies and we look forward to continuing to be a vacation option for you in the future. Kindest regards! Gelson Zorrilla Hospitality Manager
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Covid19 is a tremendous setback for many hotels and the Grand Palladium is not an exception...occupation rate about 20-25%. Although quality control is nowhere near what it should be vs. The situation before Covid19, after days of hick-ups we had to realize that the Public Relations staff, workers, service personnel at the restaurant...all were very friendly, helpful and focused on your needs and rectify deficiencies. A big recommendation is directed to the top management to listen intensively to their staff and the customers at this point in time in order not to loose the excellent image the hotel enjoyed so far. Please get back to the basics and do not invent funny ways of operating the quality and services at the restaurants...you may loose customers more quickly than you think and a lot of them onlymake the fist in their pockets and don't return...…
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Date of stay: January 2021Trip type: Travelled as a couple
4 Helpful votes
Helpful
Response from Gelson Zorrilla, Otros at Grand Palladium Punta Cana Resort & Spa
Responded 13 Jan 2021
Dear Wiederkehr52, First of all, I want to thank you for sharing your impressions of our Grand Palladium Punta Cana Resort & Spa with thousands of travelers through TripAdvisor. We are very happy to hear that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. We gratefully welcome your recommendation, in fact, it is thanks to the opinions of both our guests and collaborators that we can detect problems and implement improvements. We remain at your service and sincerely hope to have you back. All the best from Punta Cana! Gelson Zorrilla Hospitality Manager
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PRICE RANGE
US$160 - US$391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium punta cana hotel punta cana, grand palladium punta cana resort and spa, grand palladium punta cana resort spa
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
535
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Claim Your Listing Frequently Asked Questions about Grand Palladium Punta Cana Resort & Spa
Which popular attractions are close to Grand Palladium Punta Cana Resort & Spa?
Nearby attractions include Dominicana Rai (0.3 km), Olasouvenirs (0.3 km), and Cusie Boutique (0.4 km).
What are some of the property amenities at Grand Palladium Punta Cana Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Punta Cana Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Punta Cana Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Punta Cana Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Punta Cana Resort & Spa?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Onno's Bavaro, and Celina Restaurant.
Are there opportunities to exercise at Grand Palladium Punta Cana Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Palladium Punta Cana Resort & Spa have an airport shuttle?
Yes, Grand Palladium Punta Cana Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Punta Cana Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Punta Cana Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Palladium Punta Cana Resort & Spa?
The staff speaks multiple languages, including Spanish and German.