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The Westin Puntacana Resort & Club

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The Westin Puntacana Resort & Club
The Westin Puntacana Resort & Club
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908 Reviews from our TripAdvisor Community

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Showing 784: English reviews
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Reviewed yesterday NEWvia mobile

My experience at the hotel property was so-so. My interaction with the staff was terrible. Many are arrogant in how they don't care about request or guest experience. Total disregard for the fact that their property may be a popular place for SPG member to redeem the benefits. Gave numerous chance for them to correct, just did not care.

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Helpful?
Thank Jay H
Duxbury, Massachusetts
Reviewed yesterday NEW

What ever you do...stay away from this hotel! Stay away and don't go there. Because if you do, you'll tell your friends how much you liked it and then they will want to go. This will continue until it becomes very hard for me to book our return trip. This place is terrific! This resort is simply great. 1. WAY...

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Thank DuxTraveler
Cheyenne, Wyoming
Reviewed yesterday NEWvia mobile

What a wonderful experience checking in. Dery was helpful, responsive and ensured we had the best room available. I'd stayed over 850 nights in SPG hotels around the world and Dery's service was what you would expect at a St. Regis, and the best I've seen at a Westin. Great experience thus far.

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Thank Trekker97t
Newport Beach, California
Reviewed 2 days ago NEWvia mobile

A little bit of background on my reservation to keep this in context. My stay was for 10 nights, 11 days. During the downtime in May. I paid full price for a full Oceanview suite. Given the length of my stay and the class of room, from my experience, hotels tend to put you in the best rooms because you...

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Helpful?
Thank mischik1
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear mischik1, We would like to thank you for taking the time to post this nice review; your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We have the following restaurants within the resort; you can go there using our complementary shuttle that...

Boston, Massachusetts
Reviewed 2 days ago NEW

This was one of the nicest hotel's that my wife and I have stayed at in a long time. From the moment we checked in Yarik and his staff was a great help as we celebrated our anniversary with our kids. This was a fantastic trip!!!

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Helpful?
Thank paget6
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear paget6, Thank you very much for taking the time to share your comments with us. We are really glad that you could enjoy our facilities in general, and that you have dedicated a moment out of your valuable time to share your opinion about us with other travelers around the world. I am glad you have enjoyed our beautiful...

Reviewed 5 days ago NEWvia mobile

Grelhlym is the best bartender EVER! Such a pleasure to be around. Very attentive & always smiling. 😊 We looked forward to happy hour at the Kite Bar every day! Highly recommend the Sangria. It takes a few minutes because they make it fresh & on the spot, but SOOOOO worth the wait!!

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Helpful?
1Thank rkaily01
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear rkaily01, We deeply thank you for sharing your review with us, to know that our effort was worth it fills us of joy and happiness since it’s our main goal to make of each of our guests vacations an unforgettable experience, we assure you that Grelhlym will be congratulated from our part and from yours to read your stay...

Reviewed 5 days ago NEWvia mobile

In the Dominican Republic there is one place to spend hours watching the ocean and enjoying the best drinks in the country. Grelhlym has taken Sangria to a level that is not known in the US. He takes the time to make you enjoy your time at his bar. None finer in the Carribean or abroad. Stay long. Tip well....

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Helpful?
1Thank nick s
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear nick s, We are really glad that you could enjoy our facilities in general, and that you have dedicated a moment out of your valuable time to share your opinion about us with other travelers around the world. Thank you for singling out our associate, Grelhlym and his exemplary service, a copy of your review will go in his...

Denver, Colorado
Reviewed 6 days ago NEW

The hotel was great. It was really clean, had a great beach, and amazing staff. But, it was boring. You're really stuck in a resort the whole time you're there. So, there isn't any culture or city life. It's like Disneyland. If you're into sitting on a beach and doing not much else I would recommend this place. If you...

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1Thank Lisa W
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Lisa W, We would like to thank you for your nice comments and feedback, it is an amazing review about our facilities, our staff does work hard to keep well maintained and clean the resort for all our guests. There are a lot of fun activities you can do as: horseback riding, segway tours, sailing, fishing, swimming with dolphins,...

New York
Reviewed 1 week ago

beautiful property with lots to do....special thanks to Vicente at the reception area who was always willing to drive us with a smile and also a BIG thank you to Jose at the la cana grill... his service was impeccable and his recommendations were always just right ..he was an absolute pleasure .. Beddy at the Bamboo lounge also served...

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1Thank cmm2966
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear cmm2966, We deeply thank you for sharing your review with us, to know that our effort was worth it fills us of joy and happiness since it’s our main goal to make of each of our guests vacations an unforgettable experience, be sure that I will be sharing with our wonderful staff your lovely compliments and a copy of...

Arlington, Virginia
Reviewed 1 week ago

We really enjoyed our time at the Westin. This was our first time in Punta Cana, and we'd definitely come back to the Westin in the future. We loved the beach in front of the hotel; it was calm, clear turquoise, and shallow - we felt very safe with our children (we also visited the area where the all-inclusives were...

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Helpful?
1Thank John V
Puntacana Resor... a, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear John V, We would like to thank you for your fantastic comment; we are very happy by reading this review and know that you found with us exactly what you deserved. We apologize if there were some things that might make you feel uncomfortable during your stay, but we are already evaluating your observations; we also thank you for...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Puntacana Resort & Club

Address: Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $217 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Puntacana Resort & Club 4.5*
Number of rooms: 200
Reservation Options:
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Hotel Style:
#36 Spa Hotel in Punta Cana
#37 On the Beach Hotel in Punta Cana
#37 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Puntacana Resort & Club staff and other travellers.
116 questions
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Questions? Get answers from The Westin Puntacana Resort & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the courtyard and can see the ocean. Many access points to get to the pool and beach.”
DuxTraveler, 26 Apr 2017 | Read review
“4th floor center”
cmm2966, 20 Apr 2017 | Read review
“The upper rooms along the pool have nice views.”
Mlrtyme, 31 Mar 2017 | Read review
“Every room seemed to have an ocean view & the balconies were ample.”
truenj, 23 Mar 2017 | Read review
“Appears that all upper floor rooms have a great view. We were on the 4th floor.”
411pauletteg, 11 Mar 2017 | Read review
5 of 5