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Royalton Splash Punta Cana

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Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
28 people are viewing this hotel
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Traveller (10184)
360
Panoramas (26)
Pool & Beach (2218)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Doctors available 24/7
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, French, Spanish
11,102Reviews2,000Q+A100Room tips
Traveller rating
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Popular mentions
Edward K wrote a review 1 Mar
Tulsa, Oklahoma3 contributions
The hideaway royalton punta Cana was a very relaxing and clean environment. People that worked there were so friendly and accommodating. Luz is the best concierge. Monkey land excursion was the best ask for Carlos Emanuel
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Royalton Team, Director General at Royalton Splash Punta Cana
Responded 2 days ago
Dear edwardkG69AW, We heartily appreciate your taking the time to write such a kind review on our sister resort Hideaway at Royalton Punta Cana. We are delighted to read that you spent a most wonderful holiday. We work hard to treat our guest’s will! We’ll make sure that our staff gets the recognition they deserve. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely, Royalton Splash Team.
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Jose N wrote a review Feb 2021
2 contributions
They have no respect for customer, they let my family waiting a table for 1.30 hours. after that it took 35mins to have a drink, they dont even had 1 restaurant available for dinner in all the vacations.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Royalton Team, Director General at Royalton Splash Punta Cana
Responded 1 week ago
Dear Josemngr2020, We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Splash Team.
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ECTetc wrote a review Jan 2021
Toronto, Canada47 contributions21 helpful votes
I read these reviews daily before leaving and after having stayed here, it is hard to believe there would be anything bad to say! Things I loved: - The beach was the most beautiful I have seen. I came to Punta Cana for the beach and was not disappointed! Nice waves that kids love to play in, gets deep quickly so you can actually swim and shallow area for little kids. Perfection! - Water park! Kids loved this, no lines, slides big enough that the 14 year old was very entertained and there were also little kids slides. - Amazing shows. We did not come for this, but we enjoyed these immensely! Especially the acrobatic team, what an entertaining show! What talent! - Beautiful grounds, pools, communal areas, kept pristinely clean. - Polite, mask-wearing, plentiful staff. - Quick response to calls for assistance (water, my daughter locked herself in the closet)! - So many options for things to do! We enjoyed the zumba class, pool volleyball, ping pong, tennis, nightly shows and several excursions. We did Saona Island, pirates trip and mountain biking and loved them all and were glad we did all three as they were quite different! - Food options were great! The a la carte restaurants were nice, but the buffet was also good enough that a la carte wouldn't be necessary. They changed it up nightly, with one night with crab legs and plenty of other options to please anyone! -Our room was clean, luxurious, and spacious with a nice balcony. Daily room cleaning was excellent! This location is truly paradise! I've always said I would never go to the same place twice, but I kept imaging when we could come back with our friends and family and what a beautiful, fun, safe, clean and entertaining trip we would have! Only downsides: -Check-in took a while due to technical issues. Staff were patient and hard-working. This may be an ongoing issue based on previous reviews and the fact that everyone from one flight arrives at the same time! - We weren't able to locate a basketball (this is my kids' favorite activity), despite my boys being sent back and forth by multiple staff members. We kind of gave up and I'm sure I could have solved the problem if I was motivated enough to get involved. Upside: I felt confident to let them roam the grounds and they loved the independence. Overall, the best trip our family has ever had!!! Thank you!
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Date of stay: January 2021
Location
Cleanliness
Room Tip: There were no elevators, so ask for a main floor room if you don't want the exercise!
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4 Helpful votes
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millieg20212021 wrote a review Jan 2021
Weehawken, New Jersey1 contribution1 helpful vote
Sorry my first day was pleasant then all turned into crap. The hotel got too crowded and no covid measures followed no masks and people on top of one another. Beach was full so where the pools. Very disappointed to find out that locals have a curfew so they’re flocked to resorts which is fine, but bc of this many are rude. My mom is on a walker and after waiting for a trolley they pushed us out of the way to get on. I was disgusted and left early.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Splash Punta Cana
Responded 26 Jan 2021
Dear millieg20212021 , Receive a warm regard from Royalton Splash. Thank you for taking the time to share your insightful review of our property. We deeply regret that your overall impression of our resort fell below your expectations. Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Splash Team.
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Safari813807 wrote a review Jan 2021
1 contribution1 helpful vote
The hotel is very nice the rooms are clean, aside of the roach but it’s the Caribbean and it’s normal. However I arrived on a Friday and it was great. Saturday rolled around and I was done. Too many people, no social distancing no masks. The restaurant, pools and beach were filled to capacity. Nothing felt safe. Then a local explained that since the Dominican Republic has a curfew locals are flocking to the resorts to party. It’s very loud to the point of being obnoxious. No one listened to the staff. My mini vacay was shortened by the debacle. Never again. I have covid antibodies and I felt the crowd and lack of distance killed my antibodies. Please don’t go for your sake. It was a s show.
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Splash Punta Cana
Responded 26 Jan 2021
Dear Safari813807, Receive a warm regard from Royalton Splash. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. First, we would like to apologize for any inconvenience you may have had before or during your stay. We appreciate your important feedback with some observations; it is only through the comments of our visitors that we can improve our facilities and services. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Splash Team.
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Previous
PRICE RANGE
US$166 - US$697 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Memories Splash
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
525
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Frequently Asked Questions about Royalton Splash Punta Cana
Which popular attractions are close to Royalton Splash Punta Cana?
Nearby attractions include Arena Gorda Beach (1.2 km), Sky Casino Punta Cana (0.4 km), and Punta Blanca Mall (0.8 km).
What are some of the property amenities at Royalton Splash Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Royalton Splash Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Splash Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Splash Punta Cana?
Yes, parking is available to guests.
What are some restaurants close to Royalton Splash Punta Cana?
Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador.
Are there opportunities to exercise at Royalton Splash Punta Cana?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Royalton Splash Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Splash Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royalton Splash Punta Cana?
The staff speaks multiple languages, including English, Spanish, and French.
Does Royalton Splash Punta Cana have any great views?
Yes, guests often enjoy the park view available here.