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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
Hotel Riu Palace Punta Cana
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4,627 Reviews from our TripAdvisor Community

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Showing 3,160: English reviews
Ottawa, Canada
Reviewed yesterday NEW

Although not as modern as other Riu hotels, this hotel was clean, the buffet was excellent and so was the service, amenities were great, etc. One thing I really liked is the fact that there is no need to make reservations for restaurants à la carte which is often unpleasant, time-consuming and very often reservations are not possible. We managed...

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Thank Raymonde D
Reviewed 2 days ago NEWvia mobile

First let me say that I am so happy I made the decision not to take the reviews people wrote about this hotel too seriously. There were 5 of us in our group who booked and all 5 of us enjoyed our vacation at the Riu Palace Punta Cana immensely. We were there from Jan 12-19, 2017. From the moment...

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3Thank Heidi I
Chicago - SW burbs
Reviewed 2 days ago NEW

After a very good visit last year we returned to the in Jan 2017 and riu palace and was very disappointed, especially by the food. The Italian restaurant was OK, but Brazilian was a total disappointment EVERYTHING was so overcooked that it almost seemed like they were reusing the meat from last night. The lunches also seemed like the meat...

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1Thank sullyolkpt
New York City, New York
Reviewed 6 days ago NEW

Rooms are ROOMY, small fridge FULLY stocked with beer, water,sodas & 4 (!) booze bottles ( just in case 4 open bars thruout property are not enough for a thirsty traveler ); Flat screen TV with programming in like 10 languages. Bathrooms are ROOMY, stocked with soap, shampoo, conditioner, creams, BIG towels, 2 sinks & all (water pressure could be...

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3Thank 718wanderer212
Region of Waterloo, Canada
Reviewed 1 week ago

I wasn't overly impressed with this hotel. It's a beautiful resort, rooms are spacious and clean. Water pressure in the shower is lacking. Someone with long hair like me took a lot longer to wash and rinse. Whoever designed the set-up of where the toilet was to go, didn't think it through, 😂, cause the door opens right up to...

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4Thank ncarey32
Chicago, Illinois
Reviewed 1 week ago

Absolutely loved it. My wife an I brought out 3 and 9 year old, and they already asked if they could return next year - even if they had to give up getting Christmas presents! The rooms do need a bit of attention, and the wifi is horrible, but nothing worth complaining about. We were there for the sun and...

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3Thank Drewburnz
Laughlintown, United States
Reviewed 2 weeks ago

From the time we arrived, we paid for Deluxe Rooms - I use a wheelchair, our rooms were 100ft from their new construction, plus the rooms were on the 2nd floor and no elevator! Balcony views were of the backhoes and jackhammers after a 1.2 mile walk from lobby. Ended up in Standard rooms. The food was horrible, no AC...

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3Thank Giovanna B
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

Wilmington, Delaware
Reviewed 2 weeks ago

a. the place was musty and hot like the air conditioning wasn’t working. We asked for a room with a king size bed but instead got 2 double beds that were pushed together. Which would have been somewhat acceptable except for the fact that there was no fitted sheet to encase both mattresses so my fiancee and I kept slipping...

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5Thank simplygawjus1
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around...

Wellow, United Kingdom
Reviewed 2 weeks ago

We stayed at riu palace punta cana at Xmas and new year. On first arrival we were very impressed with the lobby and reception. The staff at reception checked us in very quickly. Our cases were brought to room by baggage man within 5 minutes.w We stayed in room 3010 which is to right of hotel our room was massive...

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4Thank deklewis1961
wales
Reviewed 2 weeks ago via mobile

Stunning lobby and gardens everything large. Rooms big optics fridge stocked all times .everything you could want for food pleasant waiters and bar staff .Martini bar our favourite. Had few different drinks before dinner . Relaxing by pool all day waiters around every 15 min to see if you want drinks. Few flies around food on steak restaurants by beach...

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4Thank dicetoroll

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $314 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#53 Luxury Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#56 Spa Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Punta Cana staff and other travellers.
259 questions
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Questions? Get answers from Hotel Riu Palace Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the courtyard can be loud with the nightly music”
 of 5 bubbles sullyolkpt, 22 Jan 2017 | Read review
“Stay in left wing of hotel, pool view. This hotel wing is in the sun ALL day, thus drastically reducing "damp smell" persistent in rooms.”
 of 5 bubbles 718wanderer212, 18 Jan 2017 | Read review
“Don't upgrade to the Deluxe room Standard is actually nicer”
 of 5 bubbles 564giovannab, 10 Jan 2017 | Read review
“Room 405 has the 2 beds pushed together, room 407 has the closet that smelled like urine and a very noisy ceiling fan”
 of 5 bubbles simplygawjus1, 9 Jan 2017 | Read review
“rooms overlooking the courtyard are nice, views of fountains etc”
 of 5 bubbles KevinW882, 8 Jan 2017 | Read review
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