Pros: Absolutely beautiful location, clean rooms (we had 2), strong drinks (if you asked), and very personable wait staff that was super attentive. Loved having a bar open 24/7 as well. Cons: Our toilet never flushed and we had to switch rooms. The swim up bar and room service both aren’t operating at the current time (neither of which was advertised anywhere), and the food was good... if you could get it. We showed up to dinner at 7pm and were turned away from multiple restaurants, which only 2-3 were open each night which left us to the buffet. The buffet breakfast is only 1 location, and the lunch was the same. Both were great though! The sports bar after hours snacks were eh. The bed wasn’t the most comfortable.
What a great colonial atmosphere. Grounds were beautiful and manicured. The best part of this resort was the customer service, the attention to details, to getting to know the tourists. The staff was there at the drop of a hat for anything and all of them were so happy all the time. Just so great being around staff that are happy, friendly, and exciting. Drinks are strong, food was great. Very rarely had anything that disappointed. Chocolate cake at the steakhouse was to die for. Steaks were all very good, sometimes not prepared correctly but still good. They accommodated any reservation if you asked the right waiters during lunch, even though you don't have to have reservations at the a la cartes and you could go to as many as you wanted. The pool at the pool bar was the best we've seen, even though the pool bar wasn't open. Had chairs, standing tables in the pool. Great idea but the pool was small. Nightly entertainment was great. Good setup, lots of diversity, time in between acts to talk, chat, move around. A sports bar with food open very late for those late night snacks. Gym was small but it got the job done. Improvements; they could provide disposable masks occasionally if you happened to forget in the food areas. The rest and relax stretch/yoga could be taught by someone that might know a little more about stretching or yoga. It felt very unusual and funny, sometimes holding a position to the point I thought the trainer fell asleep and sometimes doing a position I would never do in public and wasn't quite sure was a stretch at all. Don't purchase at the shops. They are preying on ppl that don't care what they pay or don't want to bargain and are super pushy. You'll get better prices going out to the beach. Overall, we were all very very impressed with everything at this resort. Good customer service goes a long way!!! …
Hotel Riu Palace a highly recommended place with excellent service, cleanliness, food, entertainment. Sandy and Yoel made our stay at the buffet enjoyable with excellent service that exceeded our expectations.
The resort is extremely clean and all staff was friendly. The food was great as well. The resort offered free COVID-19 testing for their guest prior to departing I think thats an awesome gesture. I would definitely go back to Riu Palace Punta Cana
We visited the Riu Palace Punta Cana hotel in 1/2020 to great satisfaction. This year, after studying the preventive health measures of the RIO hotels for protection against COVID-19, we decided to repeat the holiday this year as well. We were not disappointed, on the contrary, very pleasantly surprised by the high level of security and services. The hotel was filled to 50%, measuring the temperature of guests, the spacing of tables and loungers, disinfection and cleanliness everywhere. Very attentive and helpful service, including the preservation of daily and evening animation programs. In the dining rooms there was a buffet and bar service, including the distribution of drinks with absolutely no problems. Finally, a very beautiful quiet and relaxing holiday and home we returned healthy and relaxed. When good measures are set and everyone is followed, hotels can be operated even in times of pandemic. Thank you.…
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