Hotel Riu Palace Punta Cana
1,532 reviews
#34 of 149 Hotels in Punta Cana
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Playa Arena Gorda, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (463)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Punta Cana
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#34 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Punta Cana opens all year round and is located in holiday area Punta Cana on the Dominican Republic's eastern coast, it is part of RIU Resort with four sister hotels, is situated on the Playa Arena Gorda, which stretches for 26 km. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 612 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Brazilian, Italian, Fusion restaurants, as well as 5 bars.
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Room & Suite (149)149
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
Spanish
Location
Full view
46Car recommended
Grade: 46 out of 100
195Restaurantswithin 10 km
67Attractionswithin 10 km
1,532Reviews327Q+A100Room tips
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Popular mentions
Pros: Absolutely beautiful location, clean rooms (we had 2), strong drinks (if you asked), and very personable wait staff that was super attentive. Loved having a bar open 24/7 as well. Cons: Our toilet never flushed and we had to switch rooms. The swim up bar and room service both aren’t operating at the current time (neither of which was advertised anywhere), and the food was good... if you could get it. We showed up to dinner at 7pm and were turned away from multiple restaurants, which only 2-3 were open each night which left us to the buffet. The buffet breakfast is only 1 location, and the lunch was the same. Both were great though! The sports bar after hours snacks were eh. The bed wasn’t the most comfortable.
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
What a great colonial atmosphere. Grounds were beautiful and manicured. The best part of this resort was the customer service, the attention to details, to getting to know the tourists. The staff was there at the drop of a hat for anything and all of them were so happy all the time. Just so great being around staff that are happy, friendly, and exciting. Drinks are strong, food was great. Very rarely had anything that disappointed. Chocolate cake at the steakhouse was to die for. Steaks were all very good, sometimes not prepared correctly but still good. They accommodated any reservation if you asked the right waiters during lunch, even though you don't have to have reservations at the a la cartes and you could go to as many as you wanted. The pool at the pool bar was the best we've seen, even though the pool bar wasn't open. Had chairs, standing tables in the pool. Great idea but the pool was small. Nightly entertainment was great. Good setup, lots of diversity, time in between acts to talk, chat, move around. A sports bar with food open very late for those late night snacks. Gym was small but it got the job done. Improvements; they could provide disposable masks occasionally if you happened to forget in the food areas. The rest and relax stretch/yoga could be taught by someone that might know a little more about stretching or yoga. It felt very unusual and funny, sometimes holding a position to the point I thought the trainer fell asleep and sometimes doing a position I would never do in public and wasn't quite sure was a stretch at all. Don't purchase at the shops. They are preying on ppl that don't care what they pay or don't want to bargain and are super pushy. You'll get better prices going out to the beach. Overall, we were all very very impressed with everything at this resort. Good customer service goes a long way!!! …
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Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
Hotel Riu Palace a highly recommended place with excellent service, cleanliness, food, entertainment. Sandy and Yoel made our stay at the buffet enjoyable with excellent service that exceeded our expectations.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
Helpful
The resort is extremely clean and all staff was friendly. The food was great as well. The resort offered free COVID-19 testing for their guest prior to departing I think thats an awesome gesture. I would definitely go back to Riu Palace Punta Cana
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 5 days ago
Dear Guest, Thank you for your fantastic review of Hotel Riu Palace Punta Cana. We were pleased to hear that you had a great time while staying with us, and we look forward to your next visit! Kind regards Hotel Riu Palace Punta Cana Online Reputation Manager
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+1
We visited the Riu Palace Punta Cana hotel in 1/2020 to great satisfaction. This year, after studying the preventive health measures of the RIO hotels for protection against COVID-19, we decided to repeat the holiday this year as well. We were not disappointed, on the contrary, very pleasantly surprised by the high level of security and services. The hotel was filled to 50%, measuring the temperature of guests, the spacing of tables and loungers, disinfection and cleanliness everywhere. Very attentive and helpful service, including the preservation of daily and evening animation programs. In the dining rooms there was a buffet and bar service, including the distribution of drinks with absolutely no problems. Finally, a very beautiful quiet and relaxing holiday and home we returned healthy and relaxed. When good measures are set and everyone is followed, hotels can be operated even in times of pandemic. Thank you.…
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Date of stay: January 2021
Value
Location
Service
2 Helpful votes
Helpful
PRICE RANGE
US$172 - US$365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (3.7 km), Vivaldi Cigars (7.5 km), and Escapology (7.6 km).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.