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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
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4,822 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Punta Cana
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Showing 3,282: English reviews
Reviewed 1 week ago via mobile

Rooms are clean. Nice large beach. That's about it. Spend your money on a different hotel. Food is horrible, there is basically no afternoon/night life at the hotel. Service is substandard. A la Carter restaurants seriously are BAD!!! It seems like the buffet has better food. Also, there is only one red wine in the resort and that is including...

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Helpful?
2Thank Jack P
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are glad to read that you the beach and the cleanliness of our rooms was to your satisfaction. On the other hand, we regret to read you were not satisfied with the food served at our specialty restaurants. We do hope...

Sea Girt, New Jersey
Reviewed 1 week ago

Room humid and very musty. Someone banged on door and attempted to get in room every night. Passports were stolen from some guests, bored at night unless you drink, teens had nothing to do at night. Some excursions very costly but most were fun. Food was good, most help very nice

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5Thank marysP1604CP
Springfield, Virginia
Reviewed 1 week ago

We went there for our kids Spring Break. Pro's:1. great weather, great beach area. 2. The beach drink servers are always around. CONS: 1. I have been to over 7 RIU's and the food here is not good - couldn't even eat the last two nights. Heartburn, swollen fingers, intestinal problems. 2. I don't think they clean the cups from...

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Helpful?
6Thank mb8527
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. On the one hand, we do hope you will understand that it is difficult for us to comment on individual tastes or opinions, when the majority of customers do appear to be satisfied with the overall quality of the food offered. Regarding...

Taunton, MA
Reviewed 1 week ago

This was our 7th trip to this resort on the past 10 years ... she might be aging but she is still the jewel on Bavaro beach to many. The first week in April was a hard earned vacation for hundreds of familys and was not YOUR "2017 class trip" for a bunch of underage teenage drinkers who overtook an...

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9Thank Steven H
Reviewed 1 week ago via mobile

Very nice hotel. Stuff is friendly. The suites are spacious. The food is good. I found that majority of meat was over salted for some reason but it was still ok. The only complaint would be the locals that are wandering on the beach offering cigars, souvenirs etc.

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2Thank Ravil M
Grand Rapids, Michigan
Reviewed 1 week ago

After being moved from the, very poor, Riu Bambu to the Riu Palace our expectations were raised slightly, but not a resort or chain I would visit again. The resort definitely would be served well if it was closed, and at a minimum, have the carpets, bed linens, couches and chairs replaced. All were stained, many had odors to them...

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Helpful?
3Thank mjllegs65
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. On the one hand we are glad to read that our pool area was to your satisfaction and that you brought up a positive comment regarding our staff. On the other hand, we regret to read you were not satisfied with the...

Port Hope, Canada
Reviewed 1 week ago

Excellent Resort have vacationed here twice,Will always go back.Resort personal are very knowledge able and treat vacationers with expertise manner .Resort is very reputable and I have mentioned to many friens

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2Thank bluemarlin100pc
Reviewed 1 week ago

Living in penthouse with an ocean view. Modern, stylish hotel with a superb service. Friendly stuff all around... Beach is clean, food is awesome...Room service is 5 stars, room is gorgeous...One of the best hotels ever visited...

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3Thank Oleg T
Kingston, Canada
Reviewed 1 week ago

We spent a week at this hotel in Feb 2017. Although it seems to be in reasonably decent shape, the elevator wasn't working about 65% of our stay. We were on the top floor, so 2 storys down to the beach level. The room was spacious, well detailed and had a nice balcony, but everything smelled a bit musty even...

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Helpful?
5Thank Judith C
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback. We are glad to read that you liked the balcony of your room and that we could to meet your taste with our great range of great range of food options, especially with our specialty restaurants. Humidity is something very typical of a tropical climate, and our...

Grand Haven, Michigan
Reviewed 1 week ago

My son and I stayed at the Rui Palace along with approximately 150 GHHS family members. While the resort is beautiful on the exterior, it's the interior experience that can make or break the vacation--of which Rui Palace interior ruined the vacation. Here are some examples: food was so bad that my son along with many others in my group...

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Helpful?
3Thank indodeb
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback. We do hope you will understand that it is difficult for us to comment on individual tastes or opinions, when the majority of customers do appear to be satisfied with the overall quality of the food offered, but we can assure you that the health and safety...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $256 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#56 Luxury Hotel in Punta Cana
#58 Top resorts Hotel in Punta Cana
#59 Spa Hotel in Punta Cana
#61 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Punta Cana staff and other travellers.
313 questions
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Questions? Get answers from Hotel Riu Palace Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room as near to the seaside as possible. So you stay away from the entertainment noise at night.”
albertbrussels, 21 Apr 2017 | Read review
“Avoid top floor sometimes elevators don't work”
jerrys99, 18 Apr 2017 | Read review
“Upgrade, budget room was disgusting in that it smelled and everything was moist due to humidity”
marysP1604CP, 17 Apr 2017 | Read review
“Rooms over looking pool ,any floor exceptional”
bluemarlin100pc, 15 Apr 2017 | Read review
“My room closer to the lobby offered a quieter environment than those located nearer the pool due to late night drunkenness.”
indodeb, 14 Apr 2017 | Read review
5 of 5