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Grand Bahia Principe Turquesa

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Grand Bahia Principe Turquesa
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2,025 Reviews from our TripAdvisor Community

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Showing 798: English reviews
Norfolk, Virginia
Reviewed 1 week ago

resortbeautiful the customer service is terrible. It took 2?days to get wash clothes for our rooms. The beds where hard as rock. The food was a hit or miss not very good . Everything shuts down at 1100pm. The language barrier is terrible so it's hard to commuicate your needs.

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Helpful?
1Thank sotravelle
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We strongly believe that our guest’s satisfaction depends of their daily performance. We are...

Jersey City, New Jersey
Reviewed 1 week ago

I just came back with my family (daughter, husband, aunt and mother) from Bahia Principe Turquesa and I have to say that this has been the greatest customer service experience I ever had!! I never seen such of great employees serving people with such of motivation.. The guys at the main lobby bar and the bar servers really went out...

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Helpful?
2Thank Marvelous M
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, Your recent review motivate us even more to continue providing our valuable guests the most enjoyable time and the most warm service. Our hard working team will feel proud to hear that their effort is appreciated. We would be absolutely pleased to have the opportunity to welcome you back in your second home, Grand Bahia Principe Turquesa. Kind...

Montreal, Canada
Reviewed 1 week ago

room was ok its 4 stars not 5 far from the beach transportation was prompt the staff was ok the food was fair everyday the same food the room was clean but the towels need to be replaced by new ones and the pillows need to be replaced

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Helpful?
Thank Jacques R
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Jacques, We appreciate that you take the time to send us your comments regarding your experience. Please be assured that your observations have been taken with the aim of improving the service provided to our valued guests. We deeply regret any inconveniences or difficulties you may have experience. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort

Reviewed 1 week ago

The only thing that I can say negative about this trip is the cleanliness of the bathtub. When having a bath ( in an amazing jetted tub), I noticed all the mold in the taps and underside of the shower. Other than that small thing, the place was amazing. The staff were super helpful. Izabella who worked in the lobby...

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Helpful?
Thank DLWebster
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We greatly appreciate that you have chosen one of our Resorts for your trip to the Dominican Republic. Thank you for mentioning our friendly and helpful staff, specially Izabella, who will be delighted with your gratifications. We would like to have the opportunity to welcome you once again and continue providing the most fantastic vacations. Regards from Punta...

Mississauga, Canada
Reviewed 2 weeks ago

I can`t say enough nice things about the staff that worked tirelessly on our behalf. Our large, clean room overlooked the pool, which was a plus for us, but on my first day I was so annoyed at the check-in routine that I wanted to go home. The onsite Air Canada Office, which actually saves a lot of time and...

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4Thank Hugh F
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Hugh, Thank you for haven chosen our Grand Bahia Principe Punta Cana as your holiday destination. We really appreciate this detailed review and let us inform you that we are happy to learn that overall you had an pleasant holiday, especially due to the friendliness of our staff. Guest experiences are the key ingredient to assist us with elevating...

Brooklyn, New York
Reviewed 2 weeks ago via mobile

I would like to share our nightmare vacation experience at the Bahia Principe Turquesa Resort. We arrived on Wednesday March 1, 2017 looking forward to a much needed relaxing vacation. Right of the start, as soon as we entered our room, we found 3 candy rappers scattered around our room floor. Upon further walk around of our room we noticed...

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Helpful?
6Thank DocZab
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We are glad to find out that there were some aspects you find worth to mention as much friendly staff and our good restaurants Mikaido and Makio. We would like to extend our apologies for any inconveniences you may have experienced during your stay. We sincerely regret that our overall image may have been tarnished as well as...

Brighton, Ontario
Reviewed 2 weeks ago

out trip with air canada vacations was great. the staff at this resort are top notch,a special thanks to Nelson of air canada for all his help to make our stay great. the food, at the was excellent. the room was neat and tidy. there is a very good chance that we will book there next year.

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Helpful?
Thank reidmichael17
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Michael, We would like to thank you for bringing to our attention the comments about your stay in our Grand Bahia Principe Turquesa and for mentioning our rooms, employees, and food. It is wonderful to read that you enjoyed a great vacation. Looking forward to welcome you again soon. Warm greetings, Adriana Peguero Bahia Principe Bavaro Resort

Winnipeg, Canada
Reviewed 2 weeks ago via mobile

Not bad but certainly not the best. Still here, large chunks of enamel missing from our bathtub so not great if you like to bathe. Been here 6 days and have heard the same 10 songs at the pool everyday...all day! Time for something different...ahhhhhhh! Huge language barrier with staff, even the most public of staff have very very little...

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Helpful?
2Thank wan2goagain
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We sincerely regret if the circumstances that you have mentioned may have affected your vacation experience. We would like to inform you that our Guest Service Department are to assist you in these cases. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort

Sudbury, Canada
Reviewed 2 weeks ago

I recently returned from a week's stay at your Hotel and I must say that there are many positive comments that I could make but in particular I would like to comment on the recreation staff. Adoni, Luis (D.J.), Luis Barroa, Jose make a fantastic team to motivate guests to get into the pool and have fun whether it is...

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Helpful?
Thank b0nnie46
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Bonnie, Thank you for your recent review on TripAdvisor and for highlighting the good aspects, such as top notch entertainment, activities and the energy of our amazing staff that make a great enviroment for our guests. Please be assured that it is an honor and a great compliment for us to forward such wonderful comments to Adoni, Luis, Luis...

Reviewed 2 weeks ago via mobile

Been to several all inclusives and this one is hands down best bang for buck. Don't listen to the negative nelly reviews, this place is great and the staff does an excellent job of taking care of guests, grounds and rooms. Ive paid double for a resort and had less of an experience. To all the people whining on here...

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Helpful?
4Thank Localguy36
AdrianaPeguero, Customer Service at Grand Bahia Principe Turquesa, responded to this review

Dear Guest, We are glad to read that you enjoyed of your stay in our facilities. Also, we would like to thank you for acknowledging our staff, who will appreciate your positive comments. Thank you for your comments and looking forward to welcome you once again to our Grand Bahia Principe Turquesa! Greetings, Adriana Peguero Bahia Principe Bavaro Resort

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Facilities and services 1 Pool 4 Jacuzzis 1 children's pool Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, bicycles, football, volleyball, petanque, darts and mini-golf Water activity centre (snorkelling, canoeing, windsurfing, fishing) WiFi access in the lobby (1h per day free of charge) 1 buffet restaurant and 3 speciality restaurants Japanese restaurant (exclusive to guests) 5 Bars 18 hole Punta Blanca Golf Club (additional charge) Wedding gazebo Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 502 rooms including three types: Superior Family Junior Suite, Family Master Suite and Premier Junior Suite Room facilities: King size bed or two full size beds Fully equipped bathroom with hydromassage bath tub, shower, hair dryer and amenities Sofa-bed Sitting area Air conditioning Ceiling fan Telephone Satellite TV Ironing set Coffee-making facilities Mini-bar Safe (additional charge) Balcony or terrace WiFi (additional charge) The Family Junior Suites and Family Master Suites also include: Bath robes and slippers for all the family for use throughout your stay Children's bath kit Welcome basket with sweets Mini-bar for children stocked with juices, shakes, milk and soft drinks Two separate and connecting rooms (Master family suite) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (located in the Grand Bahia Punta Cana hotel) Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11 - 16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (forceliacs, diabetics, etc.) Available on request and subject to circumstances. ... more   less 

Additional Information about Grand Bahia Principe Turquesa

Address: Crta. Arena Gorda-Macao | Playa Bavaro, Seccion Baigua-Higuey, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $193 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Bahia Principe Turquesa 4*
Number of rooms: 502
Reservation Options:
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Also Known As:
Gran Bahia Principe Premier Hotel Punta Cana
Hotel Style:
#26 Family Hotel in Punta Cana
#29 Romantic Hotel in Punta Cana
#40 Casino Hotel in Punta Cana
#54 Luxury Hotel in Punta Cana
#55 Top resorts Hotel in Punta Cana
#56 Spa Hotel in Punta Cana
#58 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Turquesa staff and other travellers.
508 questions
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Questions? Get answers from Grand Bahia Principe Turquesa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room close to the main building to save your feet”
 of 5 bubbles 75tarav, 21 Mar 2017 | Read review
“Great hotel for a big company of friends”
 of 5 bubbles mandarinchik1, 20 Mar 2017 | Read review
“villa 40 - this is right beside the entertainment area of the lobby-music nightly til 10:30.”
 of 5 bubbles 266MaryM, 19 Mar 2017 | Read review
“we had room 43312 and it was perfect , quiet and close to everything”
 of 5 bubbles otis2015, 16 Mar 2017 | Read review
“Rooms in the 40S are closer to main pool and buffet. In the 50s are closer to water park.”
 of 5 bubbles SoniaB006, 16 Mar 2017 | Read review
5 of 5