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Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
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256 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Jamaica
Reviewed 21 January 2016

I went here for dinner on my anniversary and dined on the terrace. It was an amazing experience, the ambience was really good, the food also really good even though it was pricey. The bathroom was a dream; it was really clean and the assistant was very pleasant and deserved her tip. The waiter was also very pleasant and the...

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Helpful?
1Thank RenDMP
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

“Amazing” Dear RenDMP, Thank you for sharing your experience at the Terra Nova All-Suite Hotel. We are happy to know that your stay was a pleasant one and look forward to hosting you in the near future. Regards

Reviewed 18 January 2016 via mobile

I love the hotel it was amazing the staff was very nice, and courteous. Antonett was the best she was such a big help. I will surely be back. Room 107 was great it has a patio. The regency bar has really really good pina colada, the best i have ever had

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Helpful?
1Thank Shemeka M
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Shemeka M, It is always refreshing to read the positive feedback we receive from our valued customers. We are happy to know the practice of exceptional customer service was extended to you on such a monumental occasion. We are also thrilled to know you enjoyed the food, beverage and accommodation offered throughout your stay. Thank you for sharing and...

Kuala Lumpur, Malaysia
Reviewed 14 January 2016

We really appreciated our stay here. Although we were very busy during the day, it was always with pleasure to get back to our accommodations. We were in one of Terra Nova's signature suites, and it was very special -- spacious, well-cared for, well-furnished, and and well-stocked. Every evening, the housekeeping staff came with treats -- lovely chocolate and ginger...

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Helpful?
Thank okpowell55
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Okpowell55, We are moved by your review on your recent stay with us at the Terra Nova All-Suite Hotel. We are delighted to know the “old world" decor of our Signature Luxury suite and our turn down treats were thoroughly enjoyed. We graciously welcome your return.

New York City, New York
Reviewed 9 January 2016 via mobile

This hotel rooms were nice! The pool is super boring and needs some love and attention. There's nothing nice about that pool. Food is good, but over priced. The staff is a little upity. Didn't really care for this hotel. I don't think I will be back!

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Helpful?
1Thank Missaa2u
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Missaa2u, Thank you for sharing your review on your recent stay at the Terra Nova All-Suite Hotel. We’re sorry to hear our pool and by extension the hotel did not offer the first-rate experience we always aim to provide our guests. Nevertheless, we will continue to improve on our operations so that in the future, should you choose to...

London, United Kingdom
Reviewed 30 December 2015

Every aspect of this hotel was outstanding.The staff were very attentive,friendly and polite. Location very central to almost everywhere and complimentary breakfast amazing. The room was immaculate. Very satisfied.

Review collected in partnership with this hotel
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Thank Imran S
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Imran S, Thank you for your 5 star rating of your experience at the Terra Nova All-Suite Hotel. We are happy to know that every aspect of our hotel was impressive and we cannot wait to host you in 2016.

Ocho Rios
Reviewed 14 December 2015

First class service and great staff from front desk to housrkeeper. Superb location. Well designed stylish comfortable rooms with all amenities incl Moulton Brown goodies. WARNING! chocolate & cake counter just too tempting...

Review collected in partnership with this hotel
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Helpful?
Thank tamijane
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear tamijane, We’re ecstatic to know that every aspect of your visit with us was memorable. We hope that on your next visit you will indulge a little at our Patisserie with a sweet treat that’s well-deserved. Thank you once again for sharing your experience with the Trip Advisor community and we anticipate your return in 2016. Happy Holidays!

Ocho Rios, Jamaica
Reviewed 14 December 2015

I was very impressed with the hotel. Excellent location (near Devon House) so getting to the shops, doing some sightseeing and close to the Market Place for eating. The staff were friendly, professional and very helpful and the bar (a little pricey but then again it is a hotel) . Pool was great to swim in - a good size...

Review collected in partnership with this hotel
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Thank Mandy S
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Mandy S, Thank you for sharing your memorable weekend experience with us and the rest of the Trip Advisor community. We appreciate how highly you spoke of our friendly, professional and helpful staff members as well as our appropriately sized pool and comfortable bedrooms. We will continue to improve on our services so that we may continue to be...

New York City, New York
Reviewed 8 December 2015

The hotel is rated highly for Kingston. Travelling for work, I was less interested in the pool etc and basically in need of sleep. On the first night, I hear music blasting so loud right outside my barred window (how does that work if there is a fire?). I called the front desk to inquire as to when it would...

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3Thank travelbug162015
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear travelbug 162015, Thank you for sharing your experience with the Trip Advisor community. We take this opportunity to apologize for the inconveniences experienced during your stay and to clarify some of the concerns outlined in your review. The windows found in our suites are designed to ensure optimum security for our guests. Additionally, an evacuation plan is available in...

Miami, Florida
Reviewed 1 December 2015

An overall good experience with the room and staff itself. Absolutely did not like the fact that they pre-charged me 1 night stay without prior notice 3 days before my arrival. My booking conditions clearly stated that I will be charged at the time of check in. Not the way to do business. Honor your advertisements with Expedia, Trip-advisor and...

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Helpful?
Thank Gary P
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Gary P, Thank you for sharing your experience. We are elated to know our luxury suite and professional staff lived up to your expectations. We also acknowledge the concerns outlined in your review and wish to use this forum to clarify the unfortunate misunderstanding. As you indicated, your reservation was carried out through Expedia, which as a separate entity...

New York City, New York
Reviewed 28 November 2015

Exceptional service, with excellent comfort and stylish facilities. The breakfast menu is phenomenal one negative is room service menu is a bit limited. But I definitely would recommend Terra Nova to anyone

Review collected in partnership with this hotel
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1Thank kannmarie
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Kannmarie, Thank you for your review on your recent stay with us at the Terra Nova All-Suite Hotel. We are pleased to know that you found our daily breakfast buffet quite satisfying. We will also take into consideration your recommendations for our room service menu in the upcoming year. We look forward to hosting you in 2016.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Region: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: $336 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity and Hotels.com so you can book your Terra Nova All Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Terra Nova Kingston
Hotel Style:
#1 Business Hotel in Kingston
#3 Luxury Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Terra Nova All Suite Hotel staff and other travellers.
8 questions
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Basildon, United Kingdom
over a year ago
7 months ago
plantation florida
over a year ago

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Questions? Get answers from Terra Nova All Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Blue Mountain Suite (you won't be dissappointed)”
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“The sofa bed is not comfortable for an adult.”
 of 5 bubbles A3737ZZjs, 16 Dec 2016 | Read review
“End of corridor furthest from main frontage is best for light reduced bar noise.”
 of 5 bubbles F7240LVpatrickd, 18 Aug 2016 | Read review
“Upgrade to a suite, its worth the price”
 of 5 bubbles Conk99, 16 Aug 2016 | Read review
“We stayed on the 1st floor and could hear kids upstairs, so i would say 2nd floor”
 of 5 bubbles bmwx5gcc, 5 Jul 2016 | Read review
5 of 5