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ClubHotel Riu Ocho Rios

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ClubHotel Riu Ocho Rios
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7,993 Reviews from our TripAdvisor Community

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Showing 7,411: English reviews
Wolverhampton, United Kingdom
Reviewed yesterday NEW

The "ethos" of the hotel is quite good. However, in real life I expected a better service from the hotels personnel in particular some of the front desk staff who were downright rude, especially to people of their own colour!! They were unhelpful unpleasant and failed to respond to queries appropriately being almost dismissive. They hardly made eye contact when...

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Helpful?
Thank Leonie B
London, United Kingdom
Reviewed 2 days ago NEW

This is our second visit in 2 years as a group to Clubhotel Riu. I would like to try out other hotels, but when travelling in a group - this place works out to be the most inexpensive, and it is close to a lot of attractions. There was an enormous amount of food available throughout the daytime, the resort...

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1Thank Joinstow
Ocho Rios, Jamaica
Reviewed 4 days ago NEW

The deluxe wing should be 'no-luxe' Restaurant reservations are impossible even for so called 'gold band' I'm normally very lenient when it comes to hotel reviews....I've worked as a tour manager for most of my life, so have seen many hotels...... Worst Riu in Caribbean.

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3Thank gpratt2663
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Ocho Rios, responded to this review

Dear guest, Thank you very much for choosing our resort for your trip to Jamaica and for taking the time to write a comment about your stay. We welcome all constructive criticism, as it helps us to improve in the future. We regret that you had some issues reserving the speciality restaurants. The Sir Richard´s Gourmet Restaurant, the Japanese Restaurant...

Kingston, Jamaica
Reviewed 4 days ago NEW

I am one of the most easy going persons you will come across. There is always a smile on my face and I try to let very few things bother me. This past weekend however brought out the very rarely seen side of me courtesy of the RIU CLUBHOTEL. For my entire stay at this resort I felt like the...

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2Thank tia1girl
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Ocho Rios, responded to this review

Dear guest, Thank you very much for choosing to visit our hotel with your friends and for taking the time to write a comment about your stay. We were concerned to note that we failed to live up to your expectations. We would like to apologise that you did not feel adequately attended by our staff. It is important to...

Brampton, Canada
Reviewed 4 days ago NEW

This was my second visit to this location. Hotel is well taken care of however I think it is time to refurbish and I think as well to bring back the adults only side of the hotel. Food was good however no real change since we were there in 2013. Plenty of food and drinks were great. The staff at...

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3Thank Judy1948
Reviewed 6 days ago NEW

Well...Just returned from a wonderful 8 day Jamaica vacation. It has been almost 17 years since my last trip and this trip left me wondering what took so long to get back. The Riu Ocho Rios was a great choice for us. This all inclusive resort sits on a very beautiful beach. The sand is like brown sugar....and there are...

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11Thank Sean H
Berks UK
Reviewed 1 week ago via mobile

Hotel needs repair work done badly . Floor tiles uneven . Steps needs notices nearby as so many people fell down them. Food ok . Staff asked for money and rude to coloured people. Hotel shops very over priced. Room was damp. Water in safe. Fridge broken . Lift kept stopping. Reps only wanted to sell trips.

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5Thank kaz985
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Ocho Rios, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. Service is one of our key values and our staff is constantly trained in order to offer the highest of standards. We expect our staff to treat all of our guests with equal respect. We would like to say that tipping is...

Washington DC, District of Columbia
Reviewed 1 week ago

This resort is not a fancy 5-star place, but you will have a great time. The entertainment and atmosphere is FUN. The other guests were very friendly and everyone got to know each other during our stay. There are a couple of nice sized pools with plenty of lounge chairs and you can walk right out to the beach where...

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10Thank Shannon B
Reviewed 1 week ago

The room had no issue. AS worked great. The fridge and bar were always stocked. They were clean and had great views. The entertainment was different nightly. The hotel was not to far awas from local attractions. The beach front was clean and inviting. I would recommend this resort. Oh yeah, the mattresses must have been new. I will not...

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5Thank Harrya203
Exeter, United Kingdom
Reviewed 1 week ago

Big hotel well worth upgrading to delux room with sea view. Nice large rooms with optics and mini bar fridge refilled every 2days we took own kettle and tea bags got milk from sports bar which is 24hrs traveled nov 16 looked half full plenty sun beds around pool and on beach no charge towels supplied entertainment staff worked so...

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6Thank loul97

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 

Additional Information about ClubHotel Riu Ocho Rios

Address: | Mammee Bay, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $324 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel Riu Ocho Rios 3.5*
Number of rooms: 846
Reservation Options:
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Also Known As:
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rio Ocho Rios
Club Hotel Riu Ocho Rios
Rui Ocho Rios
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#7 Romantic Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from ClubHotel Riu Ocho Rios staff and other travellers.
713 questions
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Questions? Get answers from ClubHotel Riu Ocho Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 5th floor is miles away from reception!!”
 of 5 bubbles 222LeeLee, 9 Dec 2016 | Read review
“Save money - don't bother getting the Deluxe suite”
 of 5 bubbles Joinstow, 8 Dec 2016 | Read review
“Don't bother!”
 of 5 bubbles gpratt2663, 6 Dec 2016 | Read review
“The suites are great rooms with a separate sitting area”
 of 5 bubbles Judy1948, 6 Dec 2016 | Read review
“Delux sea view 3rd floor room 1250 large balcony”
 of 5 bubbles loul97, 30 Nov 2016 | Read review
5 of 5
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