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Moon Palace Jamaica Grande

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800 Reviews from our TripAdvisor Community

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Showing 764: English reviews
Jenner, CA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed today NEW via mobile

We are palace elite members and travel to Cancun once or twice a year. Let me tell you...the resorts in Cancun can't compete with Moon Palace Jamaica Grand. From the moment we stepped in the lobby we were walked right into VIP checkin. It took less than 10 minutes to check us in and off to our rooms we went.... More 

Helpful?
Thank Tina R
Washington DC, District of Columbia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed yesterday NEW

I stayed here for 3 nights and it was FANTASTIC! The lobby is very grand and beautiful! The rooms were spacious and kept clean. The mini bar was stocked daily and we always had fresh bottles of water. The housekeeper was very attentive. Restaurants: Due to time restraint I was only able to try the buffet and the Hibachi restaurant... More 

Helpful?
Thank EricaK727
Glendora, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

This place is great for families. It is much smaller than Moon Palace Cancun but still roomy on off season when I visited. I can't imagine how it would be at full capacity, maybe a bit too crowded. All restaurant food was delicious. Entertainment could have been better but the lounges made up for it. I didn't even try the... More 

Helpful?
1 Thank Superchica2013
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Superchica2013, Thank you for taking the time to review your great first experience at Moon Palace Jamaica Grande. It was a pleasure hosting you to such a wonderful vacation, the team was surely thrilled to have had your preference. The commendations extended have been relayed to the team and team members lauded for their exceptional services. The feedback related... More 

Fairfax, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

This is a fantastic resort. So beautiful. Right by the beach, beautifully decorated and very nicely set up. The staff and service are outstanding. The food is so wonderful...especially the buffett at Buccaneers Reef. A lot of local Jamaican dishes that were great. They also are playing great reggae music everywhere which is awesome. Walking distance to downtown Ocho Rios.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank CARCHARODONSM
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear CARCHARODONSM, It was an honour to have had the opportunity to host your recent vacation experience. We are grateful of your TripAdvisor review showcasing the fantastic experience had at Moon Palace Jamaica Grande. We highly appreciate your commendations of the amenities, services and facilities extended. Efforts are made to continuously ensure the signature Palace offerings exceed the expectations of... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We had a fantastic time at the Moon Palace Jamaica Grande! There's so many great things that I can say about this Resort, from the cleanliness to the Beautiful layout. Every element from check in to check out was easy and hassle free. Checking in and out was a cinch and even booking excursions during our trip was easy. I... More 

Helpful?
2 Thank Jennifer W
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Jennifer W, The Moon Palace Jamaica Grande family is delighted to have been selected to host your recent vacation experience. We are elated at your choice to prepare such a great TripAdvisor review of our Resort outlining the fantastic time had. Our commitment is to continuously extend awe-filled vacation experiences to our guests by offering unparalleled services and amenities... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Can't say enough about the hotel and staff. Super clean everything super fresh food. From Soneil at the snack bar, Orlando, Lauren, Omar, Sonia, the staff in the playroom is amazing to take care of kids, Simone, Dwayne Kay. I could list...Wayne at the water sports, Lenroy, Kedemah No need to look any where else for your vacation for whole... More 

Helpful?
1 Thank Beback7
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Beback7, Awesome people and awesome experiences are both part of the awe-inclusive experience Moon Palace Jamaica Grande extends for the total satisfaction of our guests. We are delighted to know our super clean and fresh facilities and amenities along with the amazing team created such a wonderful vacation for you and the family. Thank you for your kind preference... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Our family has been palace resorts members for a long time now and we frequently go to Cancun. This was our first time at Moon Palace Jamaica and it was by far one of the best trips we have been on. The staff was friendly and helpful, the food was amazing, and everything was close together. The entertainment staff did... More 

Helpful?
4 Thank Maygen T
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Maygen T, Thank you for the confidence had in selecting Palace Resorts and Moon Palace Jamaica to host your vacation experiences. We a grateful of the TripAdvisor review highlighting the amazing time had whilst staying with us. The friendly and helpful team has been commended for their outstanding efforts in ensuring amazing food, services, amenities and facilities were consistently... More 

Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

I was at this resort for a wedding party. It was a mixed feeling leaving this place, even with a short 3-night stay, due to my other commitment. The room cleanliness is impeccable (compared to 5* hotel Aria in Las Vegas/ 4* hotel Horus Salamanca in Spain...). I had a room on floor #14 with a great view of the... More 

Helpful?
4 Thank NgocD N
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear NgocD N, At Moon Palace Jamaica Grande we take special efforts to ensure unparalleled services, amenities and facilities are extended to you, our valued guests. We would like to use this opportunity to thank you for your TripAdvisor review, the feedback is greatly appreciated and we were truly privileged to have been given the opportunity to host you. The... More 

Long Island, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

It was our first time visiting Jamaica and we went to celebrate my birthday. Our 7 night stay at the Moon Palace Jamaica was wonderful. The resort is beautiful and the staff takes pride in keeping it immaculate. We didn't want to leave! The staff was superb. I never got to see the person/persons taking care of our room, but... More 

Helpful?
1 Thank jewels200
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jewels200, Having had the opportunity to host your very special birthday celebration was indeed a privilege and the Management and Team here at Moon Palace Jamaica Grande would like to express our great appreciation of your kind preference. The entire team who have been mentioned in your TripAdvisor review of your fantastic vacation have been commended, from the room... More 

Kansas City, Missouri
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

The resort is beautiful and the staff are friendly and welcoming. I traveled for a girl's trip and had a great time. We utilized Mobay to fast track us through the airport process and it was worth every penny! Xanadu was efficient and flexible in helping us plan our excursions. We played with the dolphins. The trainers were fun and... More 

Helpful?
3 Thank Wendy816
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Wendy816, Aesthetically pleasing facilities, attentive and friendly team members, a wide selection of quality food and offering unparalleled services and amenities are all part of Moon Palace Jamaica Grande continuous efforts to keep our guests totally satisfied. We are delighted that you had an “Epic Visit” while on vacation with us. Evaluations will be conducted into the cons outlined... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $622 - $1,215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, BookIt.com, Orbitz, Odigeo, Priceline and Travelocity so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
337 questions
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Old Bridge, New Jersey
Saltillo, Pennsylvania
1 month ago

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was facing the lagoon and was wonderful.”
 of 5 bubbles jewels200, 22 Nov 2016 | Read review
“Ask for one with a direct view of the ocean, no lower roof in front of them.”
 of 5 bubbles ryant679, 20 Nov 2016 | Read review
“Make sure you get ocean view, stunning view!”
 of 5 bubbles elizabethr676, 19 Nov 2016 | Read review
“higher the better views”
 of 5 bubbles 383patq, 18 Nov 2016 | Read review
“For better view choose south tower, closer to restaurants if unable to walk far.”
 of 5 bubbles AngelW205, 15 Nov 2016 | Read review
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