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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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1,045 Reviews from our TripAdvisor Community

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Showing 999: English reviews
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Dallas, Texas
Reviewed yesterday NEW

This resort is so great. Tons to do, staff all wonderful. Little annoyed with arrival, trying to push time share talk and never in the mood to do or plan that right off after traveling all day. Kevin in water sports was the best! Should ask for him!! Great place, cant wait to return soon!

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Thank sbschaack
Edmond, Oklahoma
Reviewed yesterday NEWvia mobile

Resort is beautiful their is food everywhere along with bars as well. Over 9 pools 2 hot tubs. Buffet, Italian food, seafood,and plenty more. Room service as well. Try the jerk chicken. Everybody from bus drivers to staff will sell you gunga. It is smoked everywhere from airport to the mountains. Went shopping to a craft store one of many...

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Thank ja b
Edmonton, Canada
Reviewed yesterday NEWvia mobile

I'm typically a Mexico girl and I'm writing this before I leave. This property is amazing. High end drinks that are actually strong enough. The most pleasant staff always helpful. The spa is so nice. I had the deep tissue massage. Excursion was the sunset cruise, just enough party but still nice. The food is always available, and many people...

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Thank Janie M
Reviewed 2 days ago NEWvia mobile

This place is just beautiful! The hotel accommodations were amazing and the staff very friendly. Everything is easily accessible and plentiful. The food is great and a large variety of restaurants for carnivores or vegetarians. I especially want to mention Elvis and Javon from the poolside and beach staff. They went more than out of their way to make us...

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1Thank janet d
The Woodlands, Texas, United States
Reviewed 4 days ago NEW

the room is gorgeous, overlooking Caribbean. We tried a lot of local foods, Ackee and Saltfish, Jerk chickens - all very delicious. Very friendly staff although need a bit more training. It is a nice place for relax and family vacation. The Dunn's Fall is a must visit place. Snorkeling in Caribbean was so much fun!

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1Thank Chelsea Q
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Chelsea Q, Thank you for allowing the Moon Palace Jamaica Grande team the pleasure of hosting your recent vacation. As we continuously create the most fantastic vacation experiences for you, our valued guests, it is heartwarming receiving such wonderful comments highlighting your vacation experience. It is a delight hearing you enjoyed our variety of local foods, friendly team, and...

Reviewed 4 days ago NEW

Just returned from a very nice week at the Moon Palace. The hotel is very clean and the room great. The beach area is a nice size and plenty of chairs. The staff were very attentive and accepted tips graciously but did not show preferential service to those tipping or those who did not. The vacation planners were very helpful....

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2Thank Vanessa R
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Vanessa R, The Moon Palace Jamaica Grande family would like to express our gratitude to you for the confidence had in selecting our Resort to host your family vacation. We would also like to express our appreciation of the time taken to prepare your TripAdvisor review, showcasing the wonderful vacation had, whilst you stayed with us. The team excitedly...

Milwaukee, Wisconsin
Reviewed 4 days ago NEW

The staff was very courteous, food was very good, very clean. We went during spring break, there were approximately 1000 people in the hotel but the pool, beach and sea were never crowded. There are so many things to do here for kids of all ages (mine are 16, 14 and10). From the teen room, to the beach activities to...

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1Thank bryonschroeder
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear byronschroeder, Please allow us to express our great appreciation for the preference had in selecting Moon Palace Jamaica Grande to host your recent family vacation. We are thrilled to have learnt that our courteous team, wonderful food, well kempt Resort as well as our wide variety of activities and amenities all played an important role in you having an...

Richmond, Virginia
Reviewed 5 days ago NEW

Moon Palace made my trip to Jamaica such an memorable one. The staff is SOOOO polite and helpful. My neighbor requested a newspaper as a souvenir, and I couldn't located one until I visited the public relation desk.. A BIG SHOUT OUT TO RAYNOR for going beyond the call of duty the night before we were to leave. There were...

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1Thank ASavannah
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear ASavannah, The Moon Palace Jamaica Grande team is committed to constantly creating the most memorable awe filled vacation experiences for all our guests. Thank you for having made our resort you preference. The commendations shared on the outstanding efforts of Raynor have earned him special recognition for his commitment to your total satisfaction. We cannot wait to have the...

Reviewed 5 days ago NEWvia mobile

It's weird when I read some of these reviews and how horrible the staff was and the grounds were blah blah blah.. I'm "one of those" travelers we have had nothing but a fabulous time. All the waitresses and waiters are tentative. There are a couple of stand out like Elvis and javon that work the beach javon specifically went...

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Thank Amanda W
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Amanda W, The Moon Palace Jamaica Grande team is elated to have had the privilege of hosting your recent vacation, please allow us to thank you for the confidence had in our Resort. As we remain committed to creating the most fantastic awe filled vacation experiences for you, our valued guests, we are thrilled to learn of the fabulous...

Minneapolis, Minnesota
Reviewed 5 days ago NEW

This is long overdue – I spent 10 days in Jamaica with friends in February and had a fabulous time. Fabulous isn’t even a strong enough word. We’ve been to several Palace resorts and by far the staff in Jamaica is absolutely the best. Whether at the pool or the beach, Elvis made sure we had whatever we needed. Khaleel,...

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Thank FrozenMN2014
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear FrozenMN2014, The continuous aim of the Moon Palace Jamaica Grande team is to create the most wonderful awe inspiring vacation experiences for all our valued guests. We are absolutely grateful to have had the pleasure of hosting your “ideal vacation”. Thank you for the kind preference in our Resort and for sharing the fabulous time you had with the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $631 - $1,251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
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Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
458 questions
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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are a family and go to bed early, I would let them know at the desk if you prefer the quiet.”
vanessarN7588ZL, 26 Apr 2017 | Read review
“If budget allows, go for the rooms with a balcony”
JanetH651, 20 Apr 2017 | Read review
“Ocean view rooms are beautiful”
Worldismy0yster, 18 Apr 2017 | Read review
“Sea facing rooms have loud music until V late at night”
ElfDaddy, 16 Apr 2017 | Read review
“If you have the cash opt for ocean view and concierge service. If you are well endowed financially get a presidential suite for the best view and lots of space. We were very happy with our Elite accommodation. ”
, 15 Apr 2017 | Read review
5 of 5