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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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979 Reviews from our TripAdvisor Community

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Showing 934: English reviews
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Atlanta, Georgia
Reviewed yesterday NEW

I wasn't a fan of going to Jamaica - but Moon Palace gave me a different insight. To start, from the time we left the Airport to the front door of resort - the experience was a story book. The staff was very informative - especially the girl waiting to greet us at the Airport. Specialty drinks, a carnation, and...

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Thank Golfocean88
Toronto, Canada
Reviewed 2 days ago NEW

We are members for more than 10 years and have been to all the properties in Mexico, so excited to explore a different place. We have been reading & monitoring the reviews for years & hoped that things were better. First the distance from the airport, it's very far, about 1 hour on narrow, twisting roads. Just not enjoyable after...

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Thank tamgery
Southport, North Carolina
Reviewed 2 days ago NEW

The Palace offers everything, great food, great activities, perfect beach, fantastic service. Our oceanfront room was awesome and when they say all inclusive , that means everything is included. Love the spa, fantastic massage! The entertainment was great, we especially loved Andre at the Piano bar, and the band at the Loud Bar.

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1Thank Schrode
Concord, New Hampshire
Reviewed 3 days ago NEW

1st let me say this was one of the best Stays I have had at a Palace resorts. I am a member and have stayed at many of them. After arriving after a long flight I was greeted with my welcome drink and towel. We waited outside to be directed and they didn't seem to know where to put me....

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3Thank djkaitz
A TripAdvisor Member
Cedar Rapids, Iowa
1 review
2 helpful votes
Reviewed 3 days ago NEWvia mobile

Special thanks to Opal Parker for such great service along the main pool. We had a wonderful time last week. Very courteous staff and great rooms. Very impressed by the restaurants and food as well. My boys really had fun on the FlowRider and what a beautiful beach.

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2Thank A TripAdvisor Member
Hazleton, Pennsylvania
Reviewed 4 days ago NEW

If this place had a better swimming beach I'd have to rate it 10 stars, or excellent plus or something suggestive of paradise plus. It's tucked into a beautiful cove and is right on the edge of town if you're inclined to go in and experience the wonderful people and local cuisine. The hotel itself, the grounds, the food and...

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2Thank marcghorner
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear marcghorner, Please allow us to thank you for the confidence had in selecting Moon Palace Jamaica Grande as host of your recent vacation experience. We are delighted to learn that such a paradisiacal experience was had whilst you stayed with us. Special commendations have been given to team members mentioned for their outstanding efforts in ensuring that exceptional personalized...

Saint Louis, Missouri
Reviewed 5 days ago NEW

We just returned from our VERY expensive stay at Moon Palace. Very mixed emotions. Let me start with the Pro's... I would give a 5 STAR rating if based solely on the bartenders and servers! The food and drinks were great! The bartenders and waiters were fantastic and very friendly! If you want a great drink Michael, Oral, Damion &...

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Thank Tracy B
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Tracy B, The Moon Palace Jamaica Grande family would like to express our gratitude to you for the confidence had in choosing our resort to host your recent vacation. While we are grateful of your feedback, the team is saddened to learn that an overall amazing awe filled vacation was not had. As we remain committed to the total...

Reviewed 1 week ago NEW

Just back from a great week in Ocho Rios at Moon Palace Jamaica Grande - long review sorry!. We have been traveling as a family on March Break for about 10 years now and I can honestly say that the service at Moon Palace was far and away the best of any vacation we've ever been on. We've stayed at...

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4Thank CanadaT-Bar
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear CanadaT-Bar, The Moon Palace Jamaica Grande family is absolutely delighted to have been give the pleasure to host your recent vacation experience, thank you for the kind preference and for sharing your vacation overview with the TripAdvisor community. We appreciate the wonderful comments on the fantastic time had whilst staying with us and elated to learn you had the...

Philadelphia, Pennsylvania
Reviewed 1 week ago

We paid extra for ocean views. We did have an ocean view but what they failed to tell you was that directly in your "ocean" view was the cruise ship pier for Ocho rios and every day was a giant cruise ship in your view. We assumed the "ocean" views came with balconies. Our slider opened onto a six inch...

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1Thank Feldmapa
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Feldmapa, The Moon Palace Jamaica Grande team remains committed to continuously creating the most memorable luxury all inclusive experiences for all our guests. As such we are saddened to learn that an overall amazing vacation was not had whilst you stayed with us. All your comments have been noted and rest assured that we will conduct assessments to ensure...

Howard Beach, New York
Reviewed 1 week ago

We have been a Palace member for about 12 years and have visited and stayed at all of Palaces resorts. I Have to say first that the Sun Palace is our favorite hotel and now that we have stayed at the Jamaica Grand it is in the running even though they are two different types of hotels We had spoken...

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2Thank Allen S
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Allen S, The Moon Palace Jamaica Grande is delighted with the confidence had in making our Resort your vacation preference, thank you for giving us the opportunity to host you. As we remain committed to your total satisfaction we are delighted to learn we hosted one of your best vacations yet. It warms our heart to know our beautiful...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $624 - $1,168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
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Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
439 questions
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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront and partial are both nice.”
 of 5 bubbles Schrode, 26 Mar 2017 | Read review
“Book through a member for rooms with balcony's and best selections”
  • Sunset
  • Cruise ship leaving port
  • Night view from room
  • Nice note from Erica our housekeeper
 of 5 bubbles djkaitz, 25 Mar 2017 | Read review
“If you book through Apple or Fun Jet vacations you will be stuck in the crappy building with crappy views”
  • Their Ocean View rooms....it's worse than a partial view
  • This is what they consider a Ocean View room..not a Partial
 of 5 bubbles W4218RKtracyb, 23 Mar 2017 | Read review
“Don't pay extra for the ocean view”
 of 5 bubbles Feldmapa, 20 Mar 2017 | Read review
“Building#2 even number rooms”
 of 5 bubbles 302allens, 19 Mar 2017 | Read review
5 of 5