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Moon Palace Jamaica Grande

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806 Reviews from our TripAdvisor Community

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Showing 770: English reviews
Reviewed 2 weeks ago

We had a fantastic time at the Moon Palace Jamaica Grande! There's so many great things that I can say about this Resort, from the cleanliness to the Beautiful layout. Every element from check in to check out was easy and hassle free. Checking in and out was a cinch and even booking excursions during our trip was easy. I...

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Helpful?
2Thank Jennifer W
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Jennifer W, The Moon Palace Jamaica Grande family is delighted to have been selected to host your recent vacation experience. We are elated at your choice to prepare such a great TripAdvisor review of our Resort outlining the fantastic time had. Our commitment is to continuously extend awe-filled vacation experiences to our guests by offering unparalleled services and amenities...

Chicago, Illinois
Reviewed 2 weeks ago

Can't say enough about the hotel and staff. Super clean everything super fresh food. From Soneil at the snack bar, Orlando, Lauren, Omar, Sonia, the staff in the playroom is amazing to take care of kids, Simone, Dwayne Kay. I could list...Wayne at the water sports, Lenroy, Kedemah No need to look any where else for your vacation for whole...

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Helpful?
1Thank Beback7
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Beback7, Awesome people and awesome experiences are both part of the awe-inclusive experience Moon Palace Jamaica Grande extends for the total satisfaction of our guests. We are delighted to know our super clean and fresh facilities and amenities along with the amazing team created such a wonderful vacation for you and the family. Thank you for your kind preference...

Reviewed 2 weeks ago via mobile

Our family has been palace resorts members for a long time now and we frequently go to Cancun. This was our first time at Moon Palace Jamaica and it was by far one of the best trips we have been on. The staff was friendly and helpful, the food was amazing, and everything was close together. The entertainment staff did...

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Helpful?
4Thank Maygen T
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Maygen T, Thank you for the confidence had in selecting Palace Resorts and Moon Palace Jamaica to host your vacation experiences. We a grateful of the TripAdvisor review highlighting the amazing time had whilst staying with us. The friendly and helpful team has been commended for their outstanding efforts in ensuring amazing food, services, amenities and facilities were consistently...

Ottawa, Canada
Reviewed 2 weeks ago

I was at this resort for a wedding party. It was a mixed feeling leaving this place, even with a short 3-night stay, due to my other commitment. The room cleanliness is impeccable (compared to 5* hotel Aria in Las Vegas/ 4* hotel Horus Salamanca in Spain...). I had a room on floor #14 with a great view of the...

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4Thank NgocD N
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear NgocD N, At Moon Palace Jamaica Grande we take special efforts to ensure unparalleled services, amenities and facilities are extended to you, our valued guests. We would like to use this opportunity to thank you for your TripAdvisor review, the feedback is greatly appreciated and we were truly privileged to have been given the opportunity to host you. The...

Long Island, New York
Reviewed 2 weeks ago

It was our first time visiting Jamaica and we went to celebrate my birthday. Our 7 night stay at the Moon Palace Jamaica was wonderful. The resort is beautiful and the staff takes pride in keeping it immaculate. We didn't want to leave! The staff was superb. I never got to see the person/persons taking care of our room, but...

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1Thank jewels200
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jewels200, Having had the opportunity to host your very special birthday celebration was indeed a privilege and the Management and Team here at Moon Palace Jamaica Grande would like to express our great appreciation of your kind preference. The entire team who have been mentioned in your TripAdvisor review of your fantastic vacation have been commended, from the room...

Kansas City, Missouri
Reviewed 2 weeks ago via mobile

The resort is beautiful and the staff are friendly and welcoming. I traveled for a girl's trip and had a great time. We utilized Mobay to fast track us through the airport process and it was worth every penny! Xanadu was efficient and flexible in helping us plan our excursions. We played with the dolphins. The trainers were fun and...

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3Thank Wendy816
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Wendy816, Aesthetically pleasing facilities, attentive and friendly team members, a wide selection of quality food and offering unparalleled services and amenities are all part of Moon Palace Jamaica Grande continuous efforts to keep our guests totally satisfied. We are delighted that you had an “Epic Visit” while on vacation with us. Evaluations will be conducted into the cons outlined...

Sonoma, California
Reviewed 2 weeks ago via mobile

My husband and I had such a wonderful experience at this resort. Such warm and welcoming employees. The rooms were very nice and the grounds were beautiful! We especially enjoyed Jerome, the bartender in the lobby bar. He is very professional and demonstrated expertise in the art of creating drinks that were consistent and unbelievably good! Thank you Moon Palace...

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3Thank correneromeo
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Correneromeo, Totally satisfying our guests is the continuous aim here at Moon Palace Jamaica Grande, we are delighted to learn that exactly that was done while you stayed with us. Commendations have been extended to Jerome for his excellence which created such a lasting experience on your vacation. We are thankful that you decided to stay with us and...

Toronto, Canada
Reviewed 2 weeks ago via mobile

When we arrived to our hotel we went to a lot of restaurants with very nice waiters. We went to their seafood restaurant and we had a waiter named Rolando. He was very nice and had a great attitude. He always knows what to do and payes a lot of attention to you. If you ever travel her ask for...

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1Thank lovesdance14
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear lovesdance14, Thank you giving us the opportunity to host your vacation, it is always our pleasure. Your review outlining the excellent service received from out team member is greatly appreciate, special commendations have been extended congratulating the outstanding efforts. The team will be more than excited to host you to more awe-filled experiences. Warm regards, Kemarlo Clarke Manager Moon...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Rolando is the greatest waiter in this resort. For those in charge I sincerely say this man needs a promotion. He is so kind, so energetic, so funny, and just the greatest waiter. Except for he's a buss boy, so please give the man a promotion! Also a great shout out to the piano bar bartender Jeremiah, entertainer 'slim shady',...

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Helpful?
1Thank Rici G
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Rici G, Your preference in Moon Palace Jamaica as your vacation destination is highly appreciated. The team is grateful of your review filled with commendations of the quality service offered by our team members. Extensive efforts are taken to ensure only the best services, amenities and facilities are consistently extended to you, our fabulous guests. It would be our...

Reviewed 2 weeks ago

The shows and the activities hosted by the staff are top notch. My favorite was the wave rider pool. The food is excellent and diverse, and the nightlife has great options from a "your local bar" vibe to a full night club. The rooms were pretty basic, and the cleanliness of the lower roof outside my window had some issues,...

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Helpful?
1Thank Ryan T
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Ryan T, The cleanliness of our Resort, the top notch shows and activities hosted by the team and the excellent and diverse cuisine are all part of the services and amenities extended for our guests’ total satisfaction. We are delighted that you enjoyed your fun and relaxing vacation with us. The team has been alerted of your feedback related...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $618 - $1,205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotels.com, Odigeo, Priceline and Travelocity so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
346 questions
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Old Bridge, New Jersey
Saltillo, Pennsylvania
1 month ago

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was facing the lagoon and was wonderful.”
 of 5 bubbles jewels200, 22 Nov 2016 | Read review
“Ask for one with a direct view of the ocean, no lower roof in front of them.”
 of 5 bubbles ryant679, 20 Nov 2016 | Read review
“Make sure you get ocean view, stunning view!”
 of 5 bubbles elizabethr676, 19 Nov 2016 | Read review
“higher the better views”
 of 5 bubbles 383patq, 18 Nov 2016 | Read review
“For better view choose south tower, closer to restaurants if unable to walk far.”
 of 5 bubbles AngelW205, 15 Nov 2016 | Read review
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