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Moon Palace Jamaica

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Traveller (2353)
Pool & Beach (585)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(140 reviews)
“flow rider”(129 reviews)
“resort credit”(107 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
All hotel details
Additional information
Offers from Moon Palace Jamaica
Special Offer: Package Deal
Hotel deals
Offers from Moon Palace Jamaica
Special Offer: Package Deal
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,160)
There are newer reviews for Moon Palace Jamaica
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2,068 results
Traveller rating
1,223
479
196
85
85
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1,223
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21 - 25 of 2,068 reviews
Reviewed 1 week ago via mobile

service level seems incumbent on skin color. 1. Was given a room with two double beds from my wife and I 2. Called to have issues addressed. Matthew the operator connected us to an extension that rang unanswered 5 times. When we inquired why this...More

3  Thank Shermaine S
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 1 week ago

Dear Shermaine S, Thank you for sharing your review with us we are grateful to have been selected as your preferred vacation destination All our guests are highly regarding by us no matter what their ethnic background, race or nationality, we ensure that the same...More

Reviewed 1 week ago via mobile

My husband & I stayed with our 2 sons aged 3 and 5 in July 2018. Had an amazing time. The kids club facilities are fantastic with soft play and games and daily activities such as arts and crafts and a splash / water park...More

2  Thank RoadLesTravelled
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 1 week ago

Dear RoadLesTravelled, It is with much gratification to be in receipt of your amazing review describing your experience with us. Your recommendation made is highly appreciated and we are honored that our hospitable staff, delicious food, and convenient amenities captivated your undivided attention whilst vacationing...More

Reviewed 1 week ago via mobile

‘Great location and good food’ The staff was the best asset at the hotel. They were friendly and always, no matter what you asked for, incredibly accommodating with a smile on their ‘Simply Superior!’ Additionally the accommodation was superior and the variety in offerings were...More

Thank 726priyam
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 1 week ago

Dear 726priyam, It is with great delight to be in receipt of your review. At Moon Palace Jamaica our objective is ultimate guest satisfaction attained through ensuring that unparalleled quality service is delivered to you by our esteemed guest. As we aim to create the...More

Reviewed 1 week ago via mobile

This was our first time in Jamaica and we had a fabulous time. The food and entertainment was excellent. The staff of the Moon Palace could not have been more attentive. Our pool waitresses, Chantal and Chadae went out of their way to make sure...More

1  Thank Lisa W
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 1 week ago

Dear Lisa W, Our team is absolutely filled with excite having been in receipt of your wonderful review which reflects your awesome experiences attained whilst with us. We are ecstatic to have hosted you for the first time to our breath-taking piece of paradise, where...More

Reviewed 1 week ago via mobile

Let me start off by saying this was the most vacation I’ve ever been on. From the moment you arrive at the airport all of the people are so friendly and welcoming. We booked ground transportation through Expedia and everything went smoothly. We were escorted...More

2  Thank brooklynstylz06
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 1 week ago

Dear brooklynstylz06, Without hesitation, we extend our sincerest gratitude towards the time taken to share your review. We understand the prominence of providing continuous ‘wow’ stimulated experiences for you our valued guests and work limitlessly towards attaining this. Our services must represent this treatment being...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$427 - US$1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$427 - US$1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (2,353)
Pool & Beach (585)
Room & Suite (493)
Dining (308)
Amenities (121)
Family and Play Areas (43)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Dave M
15 August 2018|
Answer
Response from Charvalia L | Reviewed this property |
Yes. Mines did. Their ages ranged from 3 yrs to 16 yrs old
0
Votes
sasha s
6 August 2018|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear sasha s , Our team is elated of your interest had in our wonderful resort. It is my pleasure to inform you that a hold is not placed on the credit card upon presenting it, however, it is the standard procedure of the... More
0
Votes
bjwright1
4 August 2018|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear bjwright1 Thank you for your interest shown in our magnificent resort. For our Momo (Asian) and La Gondola (Italian) Restaurant requires resort formal wear inclusive of men’s dress pants are required as a part of the... More
0
Votes
Room Tips
"Stay in tower 2 if possible"
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"Our partial water view was really a full water view"
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"Do not stay there"
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"we had a sea view, herd A/C unit every time we open the balcony door. Was given a room on 14th floor by..."
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