We stayed here for the first time this week for 2 nights and we enjoyed it a lot it’s a quaint boutique hotel with a beautiful lush garden vibe but on the beach the staff were friendly and attentive the food was very affordable and delicious and I did mention to the staff that the rooms are in need updating and they were appreciative of my feedback and will forward it to the owner they’re actually doing upgrades on some of buildings currently and the noise wasn’t bad for us because we spent our the time on the beach during the day we look forward to staying here again in the near future
When ever we stay here we feel at home. From check in to check out the staff is always accommodating and call us by names things like those goes a long way with customer service. We will always be coming back.
My family and I have always loved this place for a quick weekend trip to Negril. This time we bought my entire family down. Well everyone was disappointed. The hotel has declined terribly! The rooms need a GOOD scrubbing and freshening up. The rooms are very dark and dank. The bathroom have a terrible moldy smell. This made out 7 day trip not as enjoyable, I mean the beach was amazing but at some point you want to feel comfortable and clean in your room. The food was decent once we met the chefs (Simone) was our favorite. The resort used to have a security guard who is no longer there. It just seems like a bunch of people helping out at the resort but no real professionals. I'm sad to say we won't be returning to the Palms unless there's a major face lift with the property.
If you are looking for a relaxing get away and premier service, this is not the place to stay. This was the utmost worst experience I have ever had by far. First the property was disturbingly dirty, the curtains had blood stains on it, the lamp shades had visible stains and the walls had dirt stains and hand prints all over. The linens were dated, yellowed and had stains on them. The Bed only had a top sheet and no blanket was provided, we had to ask for them. The shower head had a mere drizzle and made it difficult to get a good shower after being on the beach. While some of the maintenance staff was kind, the hotel management and front desk service was astonishingly inept of any kind of customer service. At one point I had called the front desk to ask about Rubbing alcohol and was told I could come and get it myself.....I was disturbed. The food was underwhelming and the restaurant had all kinds of weird extra service fees and what not. Myself and my guests were some of the only people on the site considering it was holiday and covid so you would think they would be happy to have business and be more accommodating but no, every question was met with a visibly irritated demeanor. We were only staying a few days so we decided we would push through. At one point I went to the dining area and was told to just yell into the kitchen what I wanted.... what kind of service is that?! When it was time to pay it said on the receipt there was a 10% charge but the they insisted there was an additional 10% on top of that. Which we had no problem with but told them it should be noted on the receipt. The women snapped that it's 20% and wrote it on the receipt in front of me. She was so rude and made us so uncomfortable that we started dining at other hotels along the beach following that incident. It was to a point where the non staff were more friendlier than the actual staff, At the other hotels along the beach we were treated more like guests there than our own hotel. I would not recommend anyone to stay here and likewise I will not be returning EVER.…
The Negril Palms Hotel was amazing, our stay was late December into January of 2021. The entire staff was professional, the rooms were clean and the food was good. The beach and pool were easy access along with all the restaurants that are within walking distance. If you are looking for a getaway like "Couples Sweep Away"where the prices are $1000.00 a day, that's where you should go, but if your looking for a great affordable, relaxing, beautiful resort We would recommend Negril Palms Hotel. Jim & Cindy G. Minnesota