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Tropical Lagoon Resort

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Traveller (70)
Pool & Beach (35)
Room & Suite (31)
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Overview
  • Excellent56%
  • Very good26%
  • Average9%
  • Poor5%
  • Terrible4%
Travellers talk about
“steep path”(4 reviews)
“east indian”(3 reviews)
“private beach”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (101)
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All reviewssteep patheast indianprivate beachmango roomrestaurant hoursgood pointsdirect accessbig pooleggs and toastenjoyed my stayfull kitchenliving roomreach fallsfrenchman's covedonovanhillportland
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1 - 5 of 98 reviews
Reviewed 7 May 2018

Apart from the WiFi being down, I really enjoyed my stay here. The rooms were super clean I can attested being a neat freak. The food was good as well they even prepared something else for my girlfriend that was allergic to what they originally...More

Thank Jeap P
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 9 May 2018

Thank you for your kind review, We apologize for the poor wi-fi service, our service providers were down, that was crippling. The owners are currently working on securing their own band-width for distribution on our property and perhaps also to neighboring hotels that regularly suffer...More

Reviewed 7 May 2018 via mobile

My stay here was amazing. I would’ve given the full 5 stars but the WiFi was not working during my stay. I can not fault the company for that but it was a bit of an inconvenience. The service from the staff was excellent. They...More

1  Thank Parris L
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 9 May 2018

Hi Parris, Thank you for taking the time to write this review. The resort is pleased to hear that your time spent with us was enjoyable. On you next visit we recommend the East Indian Suite, excellent sea-view and really nice for families. We would...More

Reviewed 30 April 2018 via mobile

I had 'THE' Best time at this resort, was awesome I enjoyed every moment I wish it could be longer 😭😭... Food was EXCELLENT, staff was really friendly, room was CLEAN AND VERY ACCOMMODATING, will surely be back. Keep up the good work guys 💃💯

Thank Sharea W
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 30 April 2018

Hi Sharea, We are pleased that you enjoyed your stay, we work very hard to ensure expectations are met. The staff and I look forward to hosting you here again when next you visit Portland. Warm Regards, Tropical Lagoon Resort Family

Reviewed 25 March 2018

After staying in several backpacker type places, we decided to spend 3 nights in a resort where we could be a little more pampered. Tropical Lagoon looked promising when we arrived but we soon learned that they had no wifi. They claimed due to weather,...More

Thank Katherine S
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 31 March 2018

Hello Katherine, Thank you for your feed back. We apologize for the absence of the wi-fi and regret whatever inconveniences it may have caused. The wi-fi however was not down for months as evidenced by guest comments on the wi-fi in the month of february...More

Reviewed 1 March 2018

Really enjoyed our private villa, everything was clean and nice. Wifi worked best in the lobby or restaurant but wasn't a big issue. Staff was very friendly. A nice bonus was the private entrance to Blue Lagoon and how close the property is to Frenchman's...More

Thank Kyle G
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 4 March 2018

Hello Kyle, Thank you for taking the time write this review. We are thrilled to hear that you enjoyed your stay. We would love to have the wi-fi working inside all the villas at peak performance but we are not quite there yet. We would...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Beachfront
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Laundry Service
Banquet Room
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$134 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Port Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette
Details
Price range
US$134 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Port Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette
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Traveller (70)
Pool & Beach (35)
Room & Suite (31)
Dining (19)
Family and Play Areas (1)
Questions & Answers
Ask a question
Karen Y
15 November 2017|
AnswerShow all 2 answers
Response from Tropical Lagoon... V | Property representative |
The Banana, Star Apple, and Plantain rooms are all on the same 3 bed room villa. The cost for two nights will be $1,230.
0
Votes
gilbertleveille
2 October 2017|
Answer
Response from Tropical Lagoon... V | Property representative |
The Star Apple and Banana Villa is one option. Those rooms are side by side, but each with its own convenience. They are US$150 and US$170 respectively
0
Votes
Renee G
7 July 2017|
Answer
Response from Tropical Lagoon... V | Property representative |
Hi Renee, Guest complaints are immediately resolved once they are reported to the front office. If on the other hand, the complaint is made through this medium, the matter is referred to the Directors.
0
Votes
Room Tips
"View their page and look through"
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"As this hotel is on a hill, make sure to ask for one with the least stairs if you have mobility issues"
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"Be friendly"
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"Best bet if you decide to go is the $170 rooms"
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