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Villa Herencia

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295 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Portland, Oregon
Reviewed 22 November 2016 via mobile

We came for our honeymoon and the hotel was EXACTLY like the photos online. Within walking distance to many shops, places to eat, and historic landmarks. If you have a rental, their sister company offers parking for $20/day for Villa Herencia guests. The continental breakfast included with the stay was light, yet filling.

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Thank Nicholas O
Auckland, New Zealand
Reviewed 3 November 2016 via mobile

Had 3 nights pre Cruise in this charming property in the old part of San Juan. We had a comfort king room which had a huge bed, even wider than our NZ super king! It did leave little room surrounding it for 'operational' purposes but we soon got used to it. Continued Breakfast is included served in an antique dining...

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Thank NewZealandTippler
Grand Haven, Michigan
Reviewed 28 October 2016 via mobile

I booked our one night pre cruise stay at Villa Herencia for October back in February and also PAID for it at that time. After reading all the reviews I was very excited to stay here so we would be off the beaten path but yet a close walk to shopping. I read one review that left me a little...

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Thank Amy K
VillaHerencia, Front Office Manager at Villa Herencia, responded to this review

Dear Amy Thank you for taking the time for this review. We would like to start by saying again that we are very sorry for this honest mistake. It would be a very serious disrespect cancel your reservation on purpose. We are very aware that our guests are our reason to be and giving them the best service overall is...

Denver, Colorado
Reviewed 26 October 2016

When my fiance and I came to Puerto Rico, we wanted to stay somewhere that FELT like we were in Puerto Rico (not some generic hotel), and this little gem right in the heart of old town was definitely that. We really enjoyed our stay, but I wouldn't recommend it for everyone. One of the biggest pros is the locations....

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Thank NataliaKlishina
VillaHerencia, Guest Relations Manager at Villa Herencia, responded to this review

Thank you so much for your review and for letting the World know about the unique characteristics of our Villa. We are indeed located in the Heart of Old San Juan and you can enjoy the breathtaking views of the Cathedral from our roof top, made privately comfortable for all our guests. Above all we appreciate that you loved everyone...

Mercer Island, Washington
Reviewed 24 October 2016

Discretely tucked away right in the middle of everywhere you want to be in Old San Juan, an inconspicuous little door opens up into a beautiful, magical, private boutique hotel par excellence! With four rooms on the ground floor encircling an open air courtyard, and four more upstairs on the garden terrace, this place is designed for serenity and atmosphere....

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Thank Andrew W
Fort Myers, Florida
Reviewed 18 October 2016 via mobile

Just don't know where to start When they say your like family they are sincere. From the start ,they are so helpful in showing how to get around not only san jaun, but all of Puerto Rico. Maria,Chris,and John are the best.So quaint and near everything. Wish I could find boutique hotels like this in the states, no more chain...

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Thank _travislh1
Melbourne, Australia
Reviewed 17 September 2016

Ok, let's get the negatives - the rooms are small but for what is lacked in space, is made up for by service and a beautiful property. We had an issue where the shower head did not release strong enough water pressure but it was addressed immediately by Rafael and the shower head was replaced. The property is so unique...

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Thank Dennis M
Miami, Florida, United States
Reviewed 24 August 2016 via mobile

We stayed here two days it was amazing, I love the ambience the staff was super nice, breakfast good but simple. Near everything you would want to do in old San Juan. Walking distance to the water restaurants, the main church, next to the water, the fortress. Make sure you eat at "Casa Verde" one block away, this was our...

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1Thank Maurice L
VillaHerencia, Front Office Manager at Villa Herencia, responded to this review

Regards Thanks for taking the time to write such a nice review. We have great things coming to Villa Herencia. Hopefully we will see you here again Best Marcia

Guaynabo, Puerto Rico
Reviewed 23 August 2016 via mobile

Impressed with the place, with the service, with everything. We stayed a weeken for my birthday. The place exceeded my expectations. I will definitely return. It is small boutique hotel right in the heart of Old San Juan. It includes good continental breakfast. Recommended.

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Thank Wilfredo M
Ho Chi Minh City, Vietnam
Reviewed 4 August 2016

I had a confirmed reservation at this property but it was not honored. I was informed my room was not ready upon arrival (it was before the check-in time so to be expected). When I called to see if the room was ready I was told they actually had no rooms available. They had overbooked and decided not to honor...

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3Thank Cruz2012
Joyce O, Director of Sales at Villa Herencia, responded to this review

Dear Cruz2012, Thank you so much for your review as we take each one very seriously. We apologize tremendously for having this happen during your stay and we would love to make it up to you as this is a legitimate concern. Overbooking is not our practice, in fact it is very costly for us both money because it usually...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
Official Description (provided by the hotel)
Beautiful boutique hotel in the middle of Old San Juan! Located just steps away from shops, restaurants and historical monuments in the city. Our hotel is filled with charm and history. Our beautiful rooms showcase antique Spanish and French furniture as well as true Spanish architecture. At our hotel, you will receive personalized service during your stay. Our primary goal is for you to enjoy what our city hast to offer and provide you with the best accommodations and information that there is to offer in Old San Juan! We hope you choose us as your place to stay in Old San Juan! ... more   less 

Additional Information about Villa Herencia

Address: 23 Caleta de Las Monjas, San Juan 00901-1575, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $223 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villa Herencia 3.5*
Number of rooms: 8
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Also Known As:
Villa Herencia Hotel San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Villa Herencia staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had room 5, downstairs, our friends had 7 I think. ours was a bit smaller but very comfortable!”
 of 5 bubbles sharonmurray, 16 Mar 2017 | Read review
“King rooftop suite with the atrium the first night. Second stay was a beautiful queen off the courtyard. Both were really nice!”
 of 5 bubbles jonellc2016, 15 Feb 2017 | Read review
“We liked our dark quite room on the first floor but it was on the small side, next time I will upgrade.”
 of 5 bubbles Newsysuzy, 10 Feb 2017 | Read review
“Rooms H8 and H9 have access to the upstairs open-air patio.”
 of 5 bubbles 104JohnL104, 9 Feb 2017 | Read review
“For a small upchrge take am upstairs suite. They include a fridge and microwave along with more room.”
  • Doorway to Upstairs Suite
 of 5 bubbles karbop1, 17 Jan 2017 | Read review
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