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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,082 Reviews from our TripAdvisor Community

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Showing 1,792: English reviews
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Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

I had such a good experience at this hotel. The rooms were spacious and clean. The staff was very friendly and they helped us plan our entire trip. Angel and Angelica really made sure that we were well taken care of! Thanks for making my trip amazing!

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2Thank kellysW3579DV
Paramaribo, Suriname
Reviewed 5 days ago NEWvia mobile

Very nice hotel. Restaurant is Excellent. Rooms and conference rooms also very nice. Highly recommended. My stay was too short for pool or gym visits, so cannot comment on that. Overall, very good and good location also.

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Thank June B
Boston, Massachusetts
Reviewed 6 days ago NEW

Got there late but they served us food after kitchen was closed, staff is phenomenally helpful in all aspects, my kids loved the pool, gym was more than adequate, property is sotlessly clean, we slept great, beds and feather pillows were A+. Only downside is no beach but that is an easy drive. Tremendous value for the money!!!

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Thank Jim M
Reviewed 1 week ago via mobile

Staff is great, bellmans are friendly and nice! Angelica was very helpful throughout the entire stay! Would definitely recommend. I've never stayed at a hotel where there was such helpful and inspiring staff.

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1Thank Hillery K
Cincinnati, Ohio
Reviewed 1 week ago via mobile

First time in Puerto Rico and wasn't sure what to expect from the experience. The Sheraton, while kind of isolated from the entertainment district in San Juan, certainly has plenty of amenities and offers just about everything one could ask for while on vacation. From the casino, to the restaurants/bars, to the gym, to the infinity pool that provides you...

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4Thank mmklingo
San Juan, Puerto Rico
Reviewed 1 week ago

The hotel accommodated with all necessities, such as restaurants, a spa, a fitness center, an infinity pool and a jacuzzi. Its view of the Urban Bay is beautiful and satisfying to watch from the pool. It was awesome staying in the hotel and I hope to go back in the foreseeable future.

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Thank chrisandisi
Mount Laurel, New Jersey
Reviewed 1 week ago

I have never met a hotel staff that is so devoted to making the guest feel special. I felt more like a valued family member than a guest. Even small request were treated with importance. The location of the hotel is situated perfectly to explore the whole island.

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Thank phpaulnehs
New York City, New York
Reviewed 1 week ago

Good: - Nice pool area has a resortish feel - Outdoor area in club lounge is very nice - Great location if you primary travel outside San Juan. Sitting on the outskirt, you'll avoid most of the traffic which seems to be worse than NYC - Hotel is fairly new and modern compared to worn out feel of many Sheratons...

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1Thank Paul L
Reviewed 1 week ago via mobile

Went to a Gala at the second floor. The whole floor was used for the event. It was divided on two sections. Firsts rooms was used as main dance floor and musical performances. The room at the back used for the food and buffet. Very roomy!

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Thank Yelixa C
Reviewed 1 week ago

Great hotel nice and clean great experience food great as well. Hotel staff very helpful and the swimming pool was excellent catch up on bit of sunbathing and not too overcrowded.One of the door staff was really helpful gives a good information and help is around the town. Isaac Jr Gutierrez Ask for him very helpfull.

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Thank Garry F

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $231 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The bottom of the bed( skirt sheets) should also be changed and cleaned along with the bedsheets ”
lashay18, 13 Apr 2017 | Read review
“Bay view room looking to the Cruise Port.”
ajv573, 10 Apr 2017 | Read review
“Better with Convention Center view”
joserZ1454RD, 3 Apr 2017 | Read review
“12th floor - club room accessable”
jjt922, 31 Mar 2017 | Read review
“Away from the elevators near the pool.”
2919George_S, 27 Mar 2017 | Read review
5 of 5