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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,984 Reviews from our TripAdvisor Community

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Showing 1,699: English reviews
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La Crosse, Wisconsin
Reviewed 3 days ago NEW

If you are coming for an event at the Sheraton or convention center, then it is a great hotel. Staff are well trained to meet your expectations in the area of service. The pool area was okay, great hot tub but the pool was cold. the rooms where a bit worn with stained carpet. Parking is $18 a day but...

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1Thank shwa84
Great Neck, New York
Reviewed 5 days ago NEW

The weekend at this hotel was absolutely phenomenal. The room was fastasic, clean, spacious. The staff was on point as well all of them were very very kind and welcoming. I spent a lot of time talking to the staff to figure out our plans and they were more than helpful to give us many options and long explanations of...

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Thank jonathanpayami
Arcola, Texas
Reviewed 6 days ago NEWvia mobile

Due to airline delays we missed our connection to the BVI and had to spend the night in San Juan. Most hotels near the airport were full. Fortunately we secured a reservation at the Sheraton online, and at a great price. It's only 12 minutes from the airport. An Uber ride cost $7.77. The hotel was very nice. If you...

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3Thank Bruce R
Lakeville, Minnesota
Reviewed 1 week ago

This hotel is fine for being near the convention center. The views are ok but nothing spectacular, Nice room, good pool. Location is great if your going to a convention. It is very pretty and staff is friendly.

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Thank jakenjacksmom
New York City, New York
Reviewed 1 week ago

I was here last week. Sheraton Puerto Rico Hotel & Casino is a wonderful choice of staying in San Juan Area. As a SPG platinum member, I received the welcome letter from the manager caring about my trip. When I was there, I was welcomed by him personally and got a room upgraded to Executive Suite. Surprisingly they also provided...

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Thank Yuhang_He
Jackson, New Jersey
Reviewed 1 week ago

My wife and I were in Puerto Rico for a one week vacation. Halfway through my wife developed a severe cold. Alexandra Reyes, our room stewardess., not only kept our room immaculate but went above and beyond when she had housekeeping offer to bring my wife hot tea and soup. All of the staff here at the Sheraton deserve our...

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1Thank tom46528
Panama City, Panama
Reviewed 1 week ago via mobile

Good service, clean and comfortable rooms. We also had a few drinks at the Casino bar, which were affordable. Breakfast was one of the highlights of our stay: there's a large variety of choices. One morning we had a nice walk from here to Ashford Ave and to the beach, passing by Paseo Caribe and San Geronimo Fort. On another...

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Thank PanamanianWanderlust
San Juan, Puerto Rico
Reviewed 1 week ago

The Sheraton at the Convention Center seemed me to a dry business hotel... and a business function brought me to stay for a night, even I live 10 minutes away! The experience was very agreeable, the staff friendly, the room and common areas super clean.... The Mojitos at the Casino Bar where "build to specs" just enough sweet, just enough...

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Thank EduardoArroyo
Lodi, New Jersey
Reviewed 1 week ago

Everything was amazing from begging to end from the moment I checked in to till the very end everyone was friendly and helpful. The food was amazing and the staff was even more amazing. Recommend 1000%

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Thank dannrivera1
Denton, Texas, United States
Reviewed 1 week ago

We wanted to venture out into the city from our resort so we went to the Sheraton because I wanted to buy cigars for our trip. We decided to have dinner there for a change of "place" and had the best Waiter. He provided us valuable information of the best places to go and what to see and where to...

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1Thank James S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $260 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com and Jetsetter so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (43)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bay view is a cheap upgrade.”
 of 5 bubbles shwa84, 22 Feb 2017 | Read review
“Email the concierge before your stay to get a better gist of everything that is available excursion wise.”
 of 5 bubbles jonathanpayami, 20 Feb 2017 | Read review
“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 16 Feb 2017 | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 30 Jan 2017 | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 24 Jan 2017 | Read review
5 of 5