We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Puerto Rico Hotel & Casino

Booking.comUS$165*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Panoramas (12)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,125 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,830: English reviews
Start your review of Sheraton Puerto Rico Hotel & Casino
 Click to rate
Reviewed 2 days ago NEW

Very nice hotel with excellent customer service. Axel took excellent care of us. If you are attending a meeting at the convention center, it is a perfect location. The conceirge service was outstanding. Tours we booked were a lot of fun.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank maryb1956
Fort Myers, Florida
Reviewed 2 days ago NEW

I always stay at this hotel and the staff here are all very friendly, clean rooms, and great amenities! Today, I arrived my room was not ready, the young lady at the front desk (Angelica Ramos) was very apologetic, friendly, patient, and showed great customer service. she was amazing in getting our rooms ready for us quickly! Also Choices Restaurant...

 Report
Helpful?
Thank Tom S
Framingham, Massachusetts
Reviewed 4 days ago NEW

I enjoyed my stay at the Sheraton. It was clean, the staff was helpful, we had some questions about going to Old San Juan. The bed was comfortable. We had a young man, Axel Asencio who was cleaning our room one day, I happened to be there. I was worried about a sick dog, he was just so nice about...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank mkear
Reviewed 5 days ago NEW

Excellent restaurants, infinity pool with spectacular city view, 24 hrs casino, tourist sites walking distance. Went there for son's graduation and I had a wonderful time. We enjoy Texas de Brazil and Metropol.

Review collected in partnership with this hotel
 Report
Helpful?
Thank slmoreno
Reviewed 5 days ago NEW

Every employee I spoke with went above and beyond both my expectations to help me with whatever I needed. I am so pleased and surprised with the level of hospitality I cannot wait to go back. THANK YOU SO MUCH!

Review collected in partnership with this hotel
 Report
Helpful?
Thank alaha_ishanzai
San Juan, Puerto Rico
Reviewed 6 days ago NEW

A minor situation was that for some reason around 4 am a strong smell like cigarette smoke entered my room. Possibly it came from an adjacent room where someone was smoking (the hotel is smoke free) because I even opened the door and checked the corridors and there was no such smell... So after sending a technician to check out...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank darlenay
Reviewed 6 days ago NEW

Nice hotel. Friendly people . Staff was helpful. Very clean. I would recommend to anyone. Location was also good since we were close to tje convention center. Food costs were a bit high, but food was excellent.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank cynthiagH7496HW
Appleton, Wisconsin
Reviewed 1 week ago NEWvia mobile

We stayed at the Sheraton since it was the closest to the convention center. Check in was quick and easy. My room was 846, it was a nice room--air conditioner worked great and it was clean. The bed was so comfortable! The only downside was there were no refrigerators in the room, which makes it hard to keep water cold....

 Report
Helpful?
1Thank JJBA2015
San Juan, Puerto Rico
Reviewed 1 week ago

We stayed at Sheraton Puerto Rico to celebrate my husband and daughter birthday. Staff is very friendly and happy to serve. Room has a very nice view to San Juan Bay and cruises port. Restaurants are excellent. The pool is amazing and bar with a super bar service. I will stay here again and recommend it to anyone.

 Report
Helpful?
1Thank ICLarr
Crawley, United Kingdom
Reviewed 1 week ago via mobile

We stayed here before a cruise and was impressed with the room and facilities. Our main reason for choosing this hotel was the proximity to the cruise terminal and was pleased with the transfer there being literally five minutes The room we stayed in was well appointed and the breakfast was more than adequate I would happily recommend this as...

 Report
Helpful?
Thank Francis J

1,165 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (759)
Viewed
Room/Suite (125)
Viewed
Hotel & Grounds (134)
Viewed
Bathroom (31)
Viewed
Pool/Beach Area (91)
Viewed
Family/Play Areas (2)
Viewed
View from Room (72)
Viewed
Dining (27)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (273)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (367)
Viewed
Amenities (74)
Viewed
Outdoor Pool Area (19)
Viewed
Presidential Suite (146)
Viewed
Dining (24)
Viewed
The Hotel (58)
Viewed
Traditional Room (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (11)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (2)
Viewed
Dining (3)
Viewed
Other (11)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near San Juan
1.2 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#21 of 46 in San Juan
6,887 reviews
1.2 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,704 reviews
1.6 km away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices
8.2 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,142 reviews
2.1 km away
San Juan Marriott Resort & Stellaris Casino
36.2 km away
Wyndham Grand Rio Mar Beach Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Caribbean, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $218 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Starwood, HotelsforEveryone, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
Ask a question
New York
over a year ago
Portland, Oregon
Burlington, Vermont

See all questions (53)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views on 10th-12th floors, bigger suites, and face the cruise port!”
tomsY7309FV, 28 May 2017 | Read review
“We had a room that looked out towards the bay, very nice.”
mkear, 26 May 2017 | Read review
“It comes well stocked with basic toiletries of excellent quality, but upon request, you can obtain additional toiletries that aren't usually in the room.”
darlenay, 24 May 2017 | Read review
“This hotel is the best option in the San Juan area as you are not in the traffic of El Condado or Viejo San Juan. Easy access.”
irisj63, 20 May 2017 | Read review
“Go higher, better view!”
MaryM0123, 16 May 2017 | Read review
5 of 5
Booking.com
US$165* /night
View Deal
CancelonUS$211
Expedia.comUS$165
Hotels.comUS$165
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates