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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,866 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
See the most recent reviews
Showing 1,601: English reviews
Madison, Wisconsin
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

We have stayed here many times and even though other hotel chains try to get our business we always return here. Why? It's simple, the staff is professional, courteous and makes sure that everything is perfect for you. We brought friends down this time and the staff made sure to orient them to the services and amenities right away, helped... More 

Review collected in partnership with this hotel

Helpful?
Thank Michael S
Sydney, Canada
2 reviews
Reviewed 1 week ago

Very nice but food was way over priced. Will bring my own next time. Location good but too far from other options to eat as your food choices would have us seeking another option. Staff however very helpful and pleasant,

Review collected in partnership with this hotel

Helpful?
Thank G3765UUalexanderm
Fort Lauderdale, Florida
1 review
Reviewed 1 week ago

amazing that's all I can say.. from the moment we got to the hotel till we left everything WAS AMAZING. Employees were super dedicated and helpful. super recommended and cant wait till Jan to come back.

Review collected in partnership with this hotel

Helpful?
Thank alima_novateck13
1 review
Reviewed 2 weeks ago

First let me start by saying i did not stay at this property. I had family traveling there, i called to make sure everything was set up for them for when they arrived. I spoke to Zyra in guest services and she is amazing. She went above and beyond for me to ensure everything went well. Plus one member in... More 

Helpful?
Thank David R
Richmond, Virginia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

The staff is very professional and helpful. I cannot remember the lady who assisted me at the concierge desk on Saturday, but she was excellent and provided a wealth of information. The casino was a lively place to be if you are into gambling. The hotel is not near many things other than the convention center so you do have... More 

Helpful?
1 Thank Trishap720
Bronx, New York
1 review
Reviewed 2 weeks ago

We had a great weekend. Beautiful pool and easy access to the great beaches. Our Concierge Monica Serrano was great help to us. Every restaurant she recommended and things to do during the day where right on. I spoke to her everyday to guide us through a great trip since this was my first time to Puerto Rico.

Helpful?
Thank 233dj
Charlotte, North Carolina
Level Contributor
440 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 2 weeks ago

This is a nice property with a very professional staff. The lobby, restaurants and casino are all very nice. Food is pricey, but I expected that. Coffee shop in lobby is great and the service there was wonderful. The pool area is great and the gym is nice. Rooms are comfortable and clean. Overall, a nice choice near the airport(s),... More 

Helpful?
Thank JetBlueDriver
San Juan, Puerto Rico
1 review
Reviewed 3 weeks ago

Great experience excellent services i will choose again this hotel my friends and I have a great time and the lobby bar so nice the lady bartender was so nice and looks for ours satisfaction drinks was great

Review collected in partnership with this hotel

Helpful?
Thank yaniravelez
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

I will like to congratulate all the staff and employees of the Hotel for an excellence service. Clean, good attention, and kindness. There were activities near by and the Hotel made arrangements for every guest had a great time. The food was awesome and loved the pool area for couples, family or solo, thanks for everything.

Helpful?
Thank Enrique R
Long Beach, California
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Great Associates who really care about all guests. Rooms are perfect. Pool is very long and great if you are a swimmer. The club serves two great meals daily and is well worth the few additional $ required. Get a "Club Room."

Review collected in partnership with this hotel

Helpful?
Thank larryt43

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $293 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
39 questions
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New York
10 months ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (39)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to be in the upper floors, the view is wonderful when facing the bay area.”
 of 5 bubbles yuranizr, 30 Nov 2016 | Read review
“Turn on the AC to about 68*, the five star rating system can be downgraded for most hotels on the island.”
 of 5 bubbles Z5067JSgaryd, 26 Nov 2016 | Read review
“stay at the other Sheraton in Old San Juan”
 of 5 bubbles jpmthumb42, 23 Nov 2016 | Read review
“Try to ask for room 460!!”
 of 5 bubbles Rhadepr, 21 Nov 2016 | Read review
“Fix the sliding window. Very difficult to latch.1102 room number.”
 of 5 bubbles G3765UUalexanderm, 21 Nov 2016 | Read review
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