We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Puerto Rico Hotel & Casino

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Panoramas (12)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

2,031 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Puerto Rico Hotel & Casino
See the most recent reviews
Showing 1,743: English reviews
Novi, Michigan
Reviewed 1 week ago

Overall this hotel was great. The two restaurants we ate at were splendid, the rooms were really clean (even got a call from housekeeping after we left the do not disturb on all day, asking if we needed anything), the pool is beautiful (if a bit cold), and everyone on the staff was super friendly and helpful. The one down...

 Report
Helpful?
1Thank fricknfrack85
Astoria, New York
Reviewed 1 week ago

We stayed at the Sheraton Puerto Rico on the day before our cruise. The hotel and the rooms are clean and spacious. The best aspect of the hotel, however, is the wonderful area surrounding the pools. It's a great place to simply sit and check email. For dinner, we wanted something light and ordered nachos at the pool bar. It...

 Report
Helpful?
1Thank yogimax
Reviewed 1 week ago via mobile

The Sheraton Hotel was more than we expected. It's clean beautiful and the atmosphere is amazing. Will definitely return next year or sooner. 5star establishment with exceptional staff members from front desk to security personnel. The encounters with Axel Ascenia from housekeeping absolutely amazing; He was very helpful in cleaning up our rooms, and his cleaning abilities was superb. Mr....

 Report
Helpful?
3Thank Shonda H
Selby, United Kingdom
Reviewed 1 week ago via mobile

Stayed here pre-cruise. Excellent hotel. Rooms fantastic. Only downside for us was the distance away from other restaurants and bars. Would stay here again if just staying one night before a cruise. We stayed 3 nights and had access to the club lounge so had breakfast there. Service was mixed. One day fantastic another totally rubbish with no coffee available...

 Report
Helpful?
1Thank AmandaStephenson
Jacksonville, Florida
Reviewed 1 week ago

I have stayed several times at this Sheraton by the Convention Center. Relatively new, it has Benin kept in top condition. Rooms are big, well laid out. Those facing the bay have a good view of Old San Juan. The small cafe in the lobby is the best place to have breakfast. Rest of the restaurants are not impressive, but...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Eduardo V
Moorhead, Minnesota
Reviewed 2 weeks ago

This was a nice hotel, just across the street from the beautiful convention center. The ambiance was quite pleasant. Great pool area with a nice view of Old San Juan in the distance. The workers were very friendly. An overall enjoyable stay.

Review collected in partnership with this hotel
 Report
Helpful?
Thank jankwitte
Hampton, Virginia
Reviewed 2 weeks ago

Only thing is if you are a smoker this is a non smoking facility and you could be fined $200 if you are smoking under the overhead in front of the location so with that being said have an umbrella if it rains.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 186jwilliams
Reviewed 2 weeks ago via mobile

Great and clean rooms food is great at the metropol in hotel staff is great front desk Angelica and Cyd were great in assisting me to make my stay memorable awesome place close to everything but away from the noise

 Report
Helpful?
2Thank rich s
SPRUCE GROVE
Reviewed 2 weeks ago

Hotel was nice and staff was very friendly and accommodating. Our room was ready early for us. However, there was makeup or some other soilage on some of the bedding. The room felt very damp which was a little off putting. There was a service fee for all those complimentary services, so not free and we were unable to opt...

Review collected in partnership with this hotel
 Report
Helpful?
Thank lucr449
Mason, Michigan
Reviewed 2 weeks ago via mobile

The rooms were clean, beds very comfortable, exercise room excellent, and pool area very nice. Negative was the housekeeping did not clean our room till 4:30 pm and then left no towels.. Which I did not discover until in shower. When advised the front desk - simply told oops Sorry...no offers to compensate... Even a free breakfast would have been...

 Report
Helpful?
2Thank CalliJax
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I sincerely hope you will accept that the difficulties you experienced are certainly not reflective of our normal standards. It is standard procedure to ensure that all of our rooms are thoroughly prepared. I would like to apologize for the reaction in our part at the moment you explained the situation. I will make sure to share these details with...

1,154 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (748)
Viewed
Pool/Beach Area (91)
Viewed
Hotel & Grounds (134)
Viewed
Bathroom (31)
Viewed
View from Room (72)
Viewed
Room/Suite (125)
Viewed
Dining (27)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (262)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (367)
Viewed
Amenities (74)
Viewed
Outdoor Pool Area (19)
Viewed
Presidential Suite (146)
Viewed
Dining (24)
Viewed
The Hotel (58)
Viewed
Traditional Room (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (11)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (2)
Viewed
Dining (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near San Juan
1.2 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,658 reviews
1.2 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,537 reviews
8.2 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,077 reviews
Show Prices
Show Prices
Show Prices
7.2 km away
San Juan Water & Beach Club Hotel
7.7 km away
El San Juan Hotel, Curio Collection by Hilton
2.1 km away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $238 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Despegar.com and Jetsetter so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
48 questions
Ask a question
New York
over a year ago
Portland, Oregon
Burlington, Vermont

See all questions (48)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
“Clean and modern”
 of 5 bubbles michkidwell, 5 Mar 2017 | Read review
“Excellent.”
 of 5 bubbles luzgc, 1 Mar 2017 | Read review
“Bay view is a cheap upgrade.”
 of 5 bubbles shwa84, 22 Feb 2017 | Read review
5 of 5