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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
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    06/08/2017 07/08/2017
    US$179
    US$169
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    Overview
    • Excellent47%
    • Very good33%
    • Average13%
    • Poor4%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,204)
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    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
    See the most recent reviews

    471 - 475 of 1,897 reviews

    Reviewed 18 June 2016

    Typical Sheraton, next to convention center with large casino. Service is very good, location is mediocre and lack of sidewalks to old San Juan and beaches makes navigation difficult. Infinity pool is nice, but NOT heated. Overpriced, convenient to American pier. Free wifi for members.More

    Thank Jim H
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 18 July 2016

    Thank you for taking the time the time to share about your experience. I was sorry to learn that we were not able to meet your expectations in some areas during your visit. We hope to have the opportunity to welcome you back and be...More

    Reviewed 18 June 2016

    The overall hotel was I need of a paint job and new carpet but the staff made up for any short comings. They were the nicest people I have ever met. Very helpful and polite. A wonderful easy-going experience.

    Thank challinean
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 18 July 2016

    I was very pleased to read how our associates made sure your stay was truly memorable. Thank you for sharing about you experience and we hope you may visit us again in the future. Regards, Sam Basu General Manager

    Reviewed 15 June 2016 via mobile

    The staff starting with the ballet parking were amazing. The pool is not that big but it is perfect. The bed is very comfy and I really loved the pillows. One of the things I liked was they had mini shampoos, conditioner & shower gel....More

    Thank AmandaM54
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 18 July 2016

    Thank you for you feedback Amanda. I was very pleased to read how much you enjoyed your stay with us and am happy to learn you will be visiting again in the future. Regards, Sam Basu General Manager

    Reviewed 14 June 2016 via mobile

    I selected this property after careful consideration over the Sheraton and Four Points old town, San Juan. I choose this property based on the price, facilities and room decor. The hotel is new and modern. I was pleasantly surprised with this hotel. It is a...More

    1  Thank robanryann
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 18 July 2016

    I would like to thank you for taking the time to write a review about your previous stay with us. I was very pleased to read how we were able to exceed your expectations and how our staff made sure you were recognized as a...More

    Reviewed 11 June 2016 via mobile

    Just arrived to this hotel to catch my cruise vacation tomorrow and had amazing sushi from the bar by Chef Renier and David's recommendations were on point with quick service. All the staff are very friendly and we also got great excursion recommendations from the...More

    Thank AHMPtravels
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 June 2016

    I was very pleased to read how happy and well accommodated you feel. Thank you for taking the time to write about your experience. We hope you have and amazing time on the cruise and hope to welcome you back again in the future. Regards,...More

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    2,351 reviews
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    La Terraza de San Juan
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$174 - US$338 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in San Juan
    • #6 Luxury Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
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    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
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    Traveller (821)
    Room & Suite (417)
    Pool & Beach (114)
    Dining (54)
    Hotel & Grounds (520)
    Bathroom (37)
    Business Centre & Event Rooms (9)
    Family and Play Areas (2)
    Nearby
    La Terraza de San Juan
    763 reviews
    2.94 km away
     
    Courtyard by Marriott Isla Verde Beach Resort
    2,794 reviews
    8.66 km away
     
    Condado Vanderbilt Hotel
    1,887 reviews
    1.59 km away
     
    Sheraton Old San Juan Hotel
    2,351 reviews
    2.52 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Neil C
    16 July 2017|
    AnswerShow all 3 answers
    Response from X763BSjosephd | Reviewed this property |
    I agree, Uber is the way to go. I ate at Pinkys West, the food was great, and reasonable, it is close by in Condado Plaza
    1
    Vote
    bludiva
    12 July 2017|
    AnswerShow all 4 answers
    Response from ashleearev | Reviewed this property |
    NO, every time I visit I borrow a family member's car. Renting is a pain. Not to mention that if you rent and drive to Old San Juan you will need to pay for a parking space if you want to walk around. There are always taxi's... More
    1
    Vote
    Miriam M
    10 July 2017|
    Answer
    Response from MaryM0123 | Reviewed this property |
    You'd have to ask the Hotel, since I stayed there, I have no idea what amenities you're looking at or if that's something they do.
    0
    Votes
    Room Tips
    "This hotel caters to convention guests not that great for families."
    Read review
    "any room is beautiful"
    Read review
    "Maybe they could put better courtains that in the case of the East-facing rooms could prevent the aun from..."
    Read review
    "We were on the 11th and 12th floor, one city view and one water. Water view is more of canal type. We..."
    Read review
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