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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,045 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,757: English reviews
Orlando, Florida
Reviewed 5 December 2015 via mobile

I travel on business and spend over half of my life in hotels. Occasionally you come across service that stands out in the sea of people you meet. Our experience with Lori Garcia at the sushi bar in the lobby of the hotel was one of those experiences. Her wine and sushi recommendations were spot on and she always seemed...

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Helpful?
Thank FlyBoy32725
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very happy to read how Lori's customer service made your stay memorable and how much you were able to enjoy our sushi bar. It is very important for us that our guests feel welcomed and well accommodated, specially for our guests that spend such a large amount of time traveling. I do hope we have the opportunity to...

Dallas, TX
Reviewed 5 December 2015

I thought so highly of this hotel that I am taking the time to write a review before I have actually checked out. I rarely do that, but this time it was warrented. I was trying to determine between the Sheraton Old San Juan and the Sheraton Convention Center. I knew where it was in Old San Juan, but could...

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Helpful?
Thank carrbtraveler
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

It was a true pleasure reading your kind review about your previous stay. Customer service is our highest priority so it was very gratifying to read how your expectations were met. I am very glad you enjoyed the room your were accommodated in and the surprises that had been arranged for your time here. I do hope enjoyed your cruise...

Reviewed 5 December 2015 via mobile

Awesome bartender .. Made the best drinks in San Juan ....... Looking for a great margaritas... Come see yovanni largandddddd!!! :) the island is beautiful.. Give Yovanni a raise $&$$$ the bar is clean and she makes the drinks in front of you!

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Helpful?
Thank Angelique P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I have shared your kind comments with the Sheraton Puerto Rico Hotel and Casino family. I would like to take this opportunity to express how much I enjoyed reading how impressed you were with Yovanni's service and how he made your stay memorable. Thank you for taking the time to write to us and we hope to welcome you back...

New York City, New York
Reviewed 5 December 2015

Short stay and got to say that this time the Sheraton exceeded my expectations. I was welcomed with a warm smile and was well accommodated. Hector is a great asset to the property and as a frequent guest to this property the rest of the front desk has a lot to learn from him. He should be in every Starwood...

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Helpful?
2Thank Memphis V
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for sharing your experience in regards to your stay here with us. I am very happy to hear how the service provided made your stay with us a great one and how impressed you were with Hector and Lourdes' customer service. We certainly look forward to your next visit. Regards, Sam Basu General Manager

Atlanta, Georgia
Reviewed 30 November 2015

Thank you to "Omar" for a warm welcome at the Sheraton! He efficiently checked us in and answered all of our questions about the hotel and provided options for restaurants that we could walk to. Once he learned we were going on a cruise the next day - he gave us a room with a view of the ships that...

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Helpful?
Thank lambertbunch
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your letter, you do us great service by taking the time to write about your recent visit. I was very pleased to hear how much you enjoyed your stay with us. Your kind comments are greatly appreciated.

Oklahoma City, Oklahoma
Reviewed 28 November 2015

I realize it was the week before the Thanksgiving holiday, but the hotel was rather deadbeat and off game. The greeting staff was okay but not what I expect for the price. It was my first trip to San Juan and I didn't know this property was so isolated from anything happening for tourist. Its location is not good for...

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Helpful?
Thank payne t
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

We value your feedback and are grateful for your comments. Please accept my sincere apology for the inconveniences you experienced while being a guest of our hotel.

blackpool
Reviewed 25 November 2015

we stayed at this hotel for two nights prior to our cruise from san juan. . We had done a 22 hour journey from Manchester aarrived after midnight and extremely tired. Our room was on level four. The room was large and beautifully furnished but unfortunately there was a terrible vibrating noise which never stopped. We rang and reported the...

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Helpful?
Thank shem56
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

It was a pleasure to hear how much you have enjoyed the events held with us and we would like to take this opportunity to thank you for your continued support.

Boston, Massachusetts
Reviewed 24 November 2015

Very pleased with the service especially the club level. Luis Marrera from the club level lounge very pleasant and always there to make things happen. We came in late after the lounge service for snacks. He went back in to get us chips and dips, juice and desserts and also packed some food to take with us to our room....

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Helpful?
3Thank Neeta A
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to take this opportunity to thank you for your loyalty not only as a Starwood Preferred Guest, but also as a Platinum member. I am very happy to hear that your stay met your expectations and that our associates ensured you were well taken cared of. We look forward to having you stay with us again. Regards,...

Leeds, United Kingdom
Reviewed 23 November 2015

Impressive large hotel. Very good rooms some with views to cruise ships.Floor to ceiling windows in room give good views. Large pool overlooking small airport and cruise ships - noise not a problem. Lots of beds umbrellas and towels available free. Very good breakfast in lobby for about $15. Very helpful staff with your cases. Handy for joining a cruise...

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Helpful?
Thank Allan R
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for taking the time to write your feedback. I am very glad that you enjoyed your stay with us and hope you are able to visit us again in the future. Regards, Sam Basu General Manager

Kailua-Kona, Hawaii
Reviewed 23 November 2015

Victor at the main lobby bar was awesome! I was there with two of my friends celebrating our birthdays and after the first night, as soon as he saw us, he would say "the usual ladies?" Casino was nice too. Only comment us that the restaurants should stay open later.

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Helpful?
Thank Beth T
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your kinds comments, they are greatly appreciated. We hope to welcome you to our property in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $240 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevators near the pool.”
 of 5 bubbles 2919George_S, 27 Mar 2017 | Read review
“Rooms with access to the club lounge are worth the upgrade price because there aren't many food options in walking distance of the hotel.”
 of 5 bubbles davidgarrettiii, 26 Mar 2017 | Read review
“Add a minibar to the room.”
 of 5 bubbles michaelhwolf, 24 Mar 2017 | Read review
“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
5 of 5