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Sheraton Puerto Rico Hotel & Casino

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Traveller (888)
Room & Suite (489)
Pool & Beach (127)
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Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,518)
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Traveller rating
1,023
704
271
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501 - 505 of 2,177 reviews
Reviewed 28 January 2017

The hotel looks new, clean and tidy, have a decent size casino. the location is good, and you can go around the city in 10 minutes from almost everywhere.... 25$ for breakfast !! was good but dont worth the money.

4  Thank dino545
Reviewed 27 January 2017

Angelica was the best she really took good care of us and made my Bornday very Special.. She's very attentive and personable.. The hotel was very clean and the beds were very comfortable...The staff was very nice too.

Review collected in partnership with this hotel
Thank MonieNixon
Reviewed 27 January 2017 via mobile

Excelent food. Daniel Gomez was very charming and so able to make me feel very please with all the food we ordered Sammy Ortiz made us an excelent mojitos with Caribbean taste. The District Lounge was was a very relax place after a very rush...More

Thank Wilnelia D
Reviewed 27 January 2017 via mobile

Outstanding service of David Gomez and Samuel Ortiz. Delicious homemade dumplings and rolls. Delightful ambiance, pleasant dining experience and very attentive staff. I highly recommend going to the lobby bar.

1  Thank Monica M
Reviewed 27 January 2017

Excellent hotel! Close to Old San Juan. Everything you need is here at this hotel. Casino, food, pool... The staff was also very helpful and the cleaning staff also did an excellent job. Oh, and did I mention the pool is in the 4th floor...More

Review collected in partnership with this hotel
Thank Andrae B
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$206 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$206 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (888)
Room & Suite (489)
Pool & Beach (127)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Cardell A
22 June 2018|
AnswerShow all 2 answers
Response from DrLUNIGA | Reviewed this property |
The hotel is fairly clean. Good beds. Updates done to the lobby, rooms no updated but are ok.
1
Vote
ronanpm
15 April 2018|
AnswerShow all 4 answers
Response from gotravelxyz | Reviewed this property |
You can purchase at the duty free right at the pier, they will allow 2 bottles each per passenger.
1
Vote
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Room Tips
"Make sure you get a room with a thermostat that works correctly."
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"Great service i will come back again great hotel"
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"They should make a designated smoking area for guests who smoke"
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"Pay attention to the toilet area had hairs on and around it"
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