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Sheraton Puerto Rico Hotel & Casino

2.3 km from San Juan centre
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
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1,984 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,699: English reviews
County Londonderry, United Kingdom
Reviewed 18 May 2015

We stayed here for 2 nights in February prior to a cruise and I would recommend it as an excellent pre-cruise stopover. The only reservation I would have for a longer stay is the need for a car or taxis to get you anywhere unless you are going to the casino, hotel pool or conference center. Our room was large...

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Helpful?
1Thank Alan N
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Alan N, Thank you for providing us with feedback from your recent stay.We are happy to hear how much you enjoyed your room and the amenities provided by us. We hope to have you back in a near future. Best regards, Sam Basu General Manager

San Francisco, California
Reviewed 17 May 2015

My friends and I spent 5 nights at the Sheraton San Juan and every employee we encountered was friendly and helpful. Iris and Delineate were our Room Attendants and they did a great job keeping our room organized and providing us with the extra amenities need to keep 3 ladies comfortable. Yira our Concierge had the most beautiful smile and...

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Helpful?
Thank Kathleen M
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Kathleen M, What an amazing review! Thank you for posting such a detailed a rewarding comment regarding your recent stay. We are so thrilled to know how much our associates were able to connect with you and your friends thoughout your stay with us. Your recognition to all the associates you mentioned are very much appreciated and I'll make...

Ocean Isle Beach, North Carolina
Reviewed 15 May 2015

I stayed here May 2 to May 5th 2015 and enjoyed my visit. The rooms are big and nice. I ate at the bar near the pool and at the restaurant and the food was good and reasonable for a place like this. They also help you determine where to go for sightseeing and provide a map and print out...

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Helpful?
Thank backyardfun
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear backyardfun, We truly appreciate your review and we're glad to know that you enjoyed your stay with us. Our hotel was built with our guests in mind. The amenities, the food, the outlets, the staff... It's all about our guests. Your recognition to Zayra is appreciated and we'll make sure her manager is aware of it. I'm proud of...

San Jose, California
Reviewed 12 May 2015

Traveled to Puerto Rico for a business trip and loved the convenience to the convention center. Cabs are easy to grab from the hotel to take you to the beautiful beach, downtown old Puerto Rico or the Bacardi factory! The staff was super friendly, thanks Isaac Gutierrez, and helped often with local suggestions. Bed was super comfortable and room was...

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Helpful?
Thank 745MichelleH
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear 745MichelleH, It's an honor to read reviews like this. We work so hard to make sure our guests leave satisfied and felt and home. Great experiences like this one, are the ones that we want our guests to have. Your recognition to Isaac Gutierrez is very much appreciated and we'll make sure his manager will know about it. We...

Reviewed 11 May 2015 via mobile

I stayed at this Hotel for two days when I visited San Juan and I was so comfortable I felt like I was back home. It's very convenient there is an casino at the hotel, bars, restaurants, and a infinity pool. The good news about the location of the hotel is it's very convenient you can walk to many areas...

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Helpful?
Thank ngozieka m
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear ngozieka m, It is thrilling to hear that you felt at home while staying with us. As you mentioned, the property has a variety of activities and accommodations for your pure enjoyment and comfort. We'll look forward to your return to your Home away from Home. Best regards, Sam Basu General Manager

Reviewed 8 May 2015 via mobile

The stay was great. Juan and Guillermo were wonderful. That made sure the cab drivers understood where we needed to go. The called restaurants to make sure we could get in. Made suggestions for places to visit and see. The poolside bar had good food and service. Everything was clean.

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Helpful?
Thank Stormgale
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Stormgale, It is great to hear that you had a great stay and that our associates were wonderful, especially Juan and Guillermo. Your recognition to them is appreciated and we'll make sure their manager is aware of it. Our associates are committed to make the most of each guest's stay and it clearly showed with the performance of Juan...

Dallas
Reviewed 7 May 2015

We stayed here for a few days post cruise, got the hotel on a priceline deal. The hotel itself is nice, staff were great, restaurant for breakfast was very good. My only comment would be that there isn't much around it. If you want to go out to a different spot for a meal you will need a car or...

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Helpful?
2Thank MTdreaming
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear MTdreaming, Thank you for sharing your comments regarding your recent stay at our hotel. Your suggestions to our future guests is appreciated. We're glad to know that our associates connected with you and you enjoyed the breakfast. We hope to have the pleasure of welcoming you back soon. Best regards, Sam Basu General Manager

Oceanside, California
Reviewed 6 May 2015

This is a beautiful hotel with a few perks. I was able to rent a car at the airport and drop the car of at the hotel which was nice. I was in town for a night before I went on a cruise and due to the location of this hotel I was able to see my ship from my...

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Helpful?
2Thank tiffany e
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear tiffany e, We are thrilled you enjoyed our location and the helpful associates. Our location is extremely convenient as we're just minutes away from Old San Juan, Condado and Isla Verde areas. As you mentioned, you can even see the cruise ships from our hotel. Thank you for sharing your experience and we look to have you back for...

Reviewed 5 May 2015 via mobile

My husband was here for work (great hotel for an event near the convention center) and my daughter and I got to enjoy the excellent staff, great pool and good food! The staff went above and beyond to make our 15 month old comfortable...from opening restaurants early to getting a crib ready. She loved Choices the restaurant on the property!

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Helpful?
2Thank Kari H
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Kari H, Thank you for the excellent ratings of the hotel and staff on your most recent visit here in San Juan, PR. Our hotel, great for business and pleasure, has the perfect amenities to fulfill any family member preference. I am so excited to know that even your 15 month old baby enjoyed our facilities and was able...

Reviewed 3 May 2015

The rooms in this hotel are very comfortable, they have an amazing view to the pool side. The pool side is amazing. Room service is ok. The employees are very welcoming and very nice. Its perfect for students taking the Bar exam because is very close to the convention center were the test is taken.

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Helpful?
4Thank Melody R
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Melody R, Thank you so much for sharing your recent experience at our hotel. We are thrilled that your stay was amazing and we thank you for recommending it. We are the preferred hotel for people taking the Bar exam to a point that each year we have special offers and menus to make sure they are as comfortable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $260 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bay view is a cheap upgrade.”
 of 5 bubbles shwa84, 22 Feb 2017 | Read review
“Email the concierge before your stay to get a better gist of everything that is available excursion wise.”
 of 5 bubbles jonathanpayami, 20 Feb 2017 | Read review
“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 16 Feb 2017 | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 30 Jan 2017 | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 24 Jan 2017 | Read review
5 of 5