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05/11/2017 06/11/2017
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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
    Hotel website
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    05/11/2017 06/11/2017
    Traveller (839)
    Room & Suite (438)
    Pool & Beach (119)
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    Overview
    • Excellent48%
    • Very good33%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “infinity pool” (142 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    Rooms
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,295)
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    611 - 615 of 1,981 reviews

    A TripAdvisor Member
    66
    Reviewed 12 April 2016 via mobile

    I stayed at this Sheraton pre-cruise which was central for this event and for conference attendees but aside from this, the area does not seem pedestrian friendly yet. My server, Gabriel enlightened me that the area is due for some good changes coming up so...More

    2  Thank A TripAdvisor Member
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    It was great to read how much you enjoyed our food and service. I am glad you room accommodations met your expectations and that our associates ensured you were well taken cared of. We hope to be of service to you again on your future...More

    Reviewed 12 April 2016 via mobile

    Arrived after midnight after a 9 hour flight from California. Reception was quick and easy and we were in our room shortly for a much needed rest. The room was quiet and clean with a view of the Pan American Pier. After several hours of...More

    1  Thank aocbuster
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 26 May 2016

    I am very glad to learn you were able to enjoy your time during your stay with us. I hope you had a great time during your trip on the cruise and look forward to welcoming you back again in the future. Regards, Sam Basu...More

    Reviewed 11 April 2016 via mobile

    Great stay Great room Great service (wink to Gabriel at the restaurant who was very kind) Pool and terrace are good And from what I lived there, the service is very good. Gym is good I'll go back there, no hesitation. (Please add the shower...More

    1  Thank GmeSni
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 26 May 2016

    Thank you for taking the time to write about your previous stay. I am very glad you were able to enjoy our Fitness Center and to learn that Gabriel ensured you were well taken cared of. We look forward to being of service to you...More

    Reviewed 11 April 2016 via mobile

    The Food was amazing and so was the staff. Thanks Gabriel for recommending that amazing mouth watering 14 inches of meat, it was succulent! Keep doing a great job, hopefully we'll be back to enjoy even more of the choices on the menu.

    1  Thank Julian R
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 26 May 2016

    Thank you for your feedback Julian. I was very happy to learn that Gabriel made sure you enjoyed your culinary experience during your time with us. We hope to welcome you back soon. Regards, Sam Basu General Manager

    Reviewed 10 April 2016 via mobile

    Stayed for four nights while attending a conference at the adjoining convention center. That proximity is the only real selling point of this hotel. What keeps this at 3 is that the beds were comfortable and rooms were quiet. Staff was friendly and helpful with...More

    1  Thank Lungfruit
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 26 May 2016

    Thank you for taking the time to share your feedback. I was very happy t learn you were able to enjoy our beds and the service provided by our associates. I was sorry to learn that we did not meet your expectations in other areas....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$189 - US$387 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
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    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel San Juan ,
    • Sheraton Puerto Rico Hotel And Casino
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    Traveller (839)
    Room & Suite (438)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (554)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
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    Ask a question
    Questions & Answers
    ojaiquilter
    26 September 2017|
    Answer
    Response from papermomo | Reviewed this property |
    Best to contact the property
    0
    Votes
    Paul464
    24 September 2017|
    Answer
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    0
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    Paul464
    21 September 2017|
    AnswerShow all 3 answers
    Response from JanePB | Reviewed this property |
    Maria caused massive damage to the entire island. Current estimates suggest the island might be without power for up to 6 months. Having seen first hand the damage Irma did to St Martin, I would say it will be many... More
    0
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    Room Tips
    "We had a room overlooking the pool and bay. Very relaxing"
    Read review
    "The room was great just had a small problem with the bed it was to hard for me since I had back surgery and..."
    Read review
    "Great workout room, get their early"
    Read review
    "Room on the 4th floor to be at the same level as the pool"
    Read review
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