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All reviewsold san juancasa blancacalle fortalezafifth floorrooms are smallbalcony roomyour luggagewithin walking distancemarmaladecharming hotelrooftop deckwould definitely stay here againno windowstayed here for two nightsfree trolleybed was very comfortablethe location is perfect
The hotel is beautiful and funky. Our room was very clean upon arrival. The bed was comfortable and the room was cozy.
The staff are very friendly and helpful. We wished we were staying more than one night.
The bartender was cheerful and fun.
Power outage and no apologies or refund offered by the hotel! Totally disappointed. I was told that this is a usual thing in San Juan and I ask myself how on earth they have no plan for such disaster. Room ok from what I could...More
2 Thank Tam92015
Response from Cynthia N, Guest Relations Manager at CasaBlanca HotelResponded 8 October 2016
We apologize tremendously and we are very sad we could not assist you with these issues while you were at the Hotel. It was a difficult moment for all Puerto Rico those 2 days during the power outage where 3.2 households where left...More
We have been to this hotel several times in the past, and will certainly return in the future. We arrived just in time for the power outage that effected the entire 3.6 million people on the island of Puerto Rico. While it's true that CasaBlanca...More
Thank O K
Response from Joyce O, Director of Sales at CasaBlanca HotelResponded 30 September 2016
Dear O K - Thank you, Thank you, Thank you! We have no words to the appreciation we feel for your lovely comments. We wish to see you back soon.
I had an amazing time visiting Puerto Rico with my fiance, we initially had to book the trip because a friend was getting married in Rincon, and decided we could miss old san juan so we extended the vacation by two additional nights and stayed...More
First, let me state that this is a wonderful hotel in Old San Juan. If I could give it 4.5 stars I would. I don't want to steer business away from the establishment because it truly is a great property, in a great location. The...More
Response from hitravelor | Reviewed this property |
Sorry for the late reply just saw your question. Yes, but no elevator, but one of the staff will bring the suitcases up to the room. We had air, and the bed was super comfortable. We only visited the old city.
Response from masssagetouch | Reviewed this property |
Hi, I believe if you ask or inform them, they will be more than willing to accommodate you. I stayed there in April and no issue reaching out to them at 12 midnight. They were also very responsive when I emailed them prior... More
Hi, I believe if you ask or inform them, they will be more than willing to accommodate you. I stayed there in April and no issue reaching out to them at 12 midnight. They were also very responsive when I emailed them prior to question them with a concern. Everything was taken care of with no issue at all.