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Hotel El Convento

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Traveller (2101)
360
Panoramas (11)
Dining (167)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other.
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Property amenities
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Historic Hotel
Safe
HOTEL CLASS
Hotel links
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2,982Reviews
2,527Photos
67Q+A
100Room tips
Traveller rating
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  • 147
  • 84
  • 28
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Popular mentions
The hotel and staff are the best from my services twice daily in room, to the great drinks made in the bar, the evening wine and cheese party the kindness each early morning on the the roof top patio.
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Review collected in partnership with Cancelon.com
I was really looking forward to our stay at the El Convento for my birthday celebration but don’t think we will stay here on our next trip to San Juan. My main issue with this hotel was the front desk staff and the slowness of our check in process which they blamed on
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Response from alfredoa432, General Manager at Hotel El Convento
Responded 5 days ago
Dear divindaze - Thank you for sharing your concerns with us. Please accept my apologies for the late check-in. I understand your frustration. We always do our best to accommodate every guest need and regret that we could not accommodate yours. Sincerely, Alfredo Arroyo aarroyo@elconvento.com Lowest rates guaranteed at elconvento.com or call us at 787-723-9020
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The restaurant, which is located in the inner "plaza"of the hotel, is a reasonably priced place to eat while exploring Old San Juan. The hotel used to be a Comvent, warehouse, car sales office, and used for many other ventures but has been totally restored and serves as a very
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Response from alfredoa432, General Manager at Hotel El Convento
Responded 5 days ago
Hola Orchid Z - Thanks for the visit. I am glad that it was enjoyable and that you got to discover some of the details of the property history. Regards, Alfredo Arroyo aarroyo@elconvento.com
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This beautifully restored hotel is the perfect location in San Juan. Our room was very large with access to open spaces with a beautiful view of the city just outside our door. The bed was comfortable and the staff was friendly and accomodating. It's a little pricey, but most
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Review collected in partnership with Cancelon.com
Our server Associate Fernando was amazing. He was very well versed about the menu, answered all of our questions and was very attentive. The food was just like Fernando described and thankfully he warned if something was spicy beforehand which was really nice of him to do. We
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Professional photo exclusively commissioned by TripAdvisorHotel El Convento
The Queen Vista Room at the Hotel El Convento
Professional photo exclusively commissioned by TripAdvisorHotel El Convento
The Junior Suite at the Hotel El Convento
Professional photo exclusively commissioned by TripAdvisorHotel El Convento
The Junior Suite at the Hotel El Convento
Professional photo exclusively commissioned by TripAdvisorHotel El Convento
The Double Vista Room at the Hotel El Convento
room 512
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123456123
We also arrived at 12:30AM. We were tired and did not order at that time . During our stay we did have both room service at pool and room.
1 vote
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Unfortunately, the El Picoteo is still closed. The entrances are gated and locked. Not sure what the plan is for the future, but the kitchen is still together.
0 votes
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Which room did Paul F stay in? It has two Juliette balconies and is a corner room. Thanks!
Call hotel as I have no idea which room.
0 votes
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The rooms are all air conditioned. The outdoor open terraced areas and some of the main lobby is not. But you must remember this is Puerto Rico and outdoor living. This hotel is so fabulous you’ll love it.
3 votes
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we were just there a few weeks ago. felt completely safe! water was fine. we had a blast! it was charming and busy. the shop owners and locals were wonderful! not sure where your friend actually went but too bad for them. we had the same wonderful experience we have every time we go there.
2 votes
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12345614
"Rooms are small and expensive. They have "garden" rooms with no windows that felt like dungeons."
"4th and 5th floors have water views."
"Any room with a view"
"Check out the "Queen Vista" rooms, prefer 4th & 5th floors."
"Wine and cheese reception daily, a great meet and greet for guest community"
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12345620
PRICE RANGE
US$237 - US$444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el conventoel convento san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
58
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