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San Juan Marriott Resort & Stellaris Casino

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San Juan Marriott Resort & Stellaris Casino
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5,749 Reviews from our TripAdvisor Community

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Showing 5,550: English reviews
Mount Kisco, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

My family and I took a red eye flight from JFK airport in NYC to San Juan. After checking in we found out one of the rooms that we requested was a king rather than two doubles. Our waiting time was extensive however, Carlos Ramos, who checked my family and I in did a wonderful job of helping to ease... More 

Helpful?
2 Thank lindala43
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear lindala43: Thank you for choosing to stay with us during your recent trip to San Juan - we are delighted to hear that you enjoyed your time at our Resort. Please rest assured that we will share your feedback with our Management Team, as it helps us to identify areas of opportunity for improvement and re-training in order to... More 

Woodstock, Georgia
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 days ago NEW

Unfortunately, we've stayed at The Ritz in Isla Verde and decided to try staying at the Marriott. What was overwhelmingly prevalent was the employees' is the lack of desire to deliver customer service. There were some stars, bt they were few an far between. Like Jeffrey T, we checked in on their mobile app, but still had to wait on... More 

Helpful?
1 Thank Denise J
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Denise J: We are sad to hear that you were disappointed by your recent vacation experience at our Resort. Customer satisfaction in extremely important to us, so please rest assured that we will share your comments with our Management Team in order to identify areas of opportunity for improvement and re-training to better serve you and other guests in... More 

1 review
Reviewed 5 days ago NEW

Stayed for two nights, and it is the perfect location! Rooms are large and clean. We had an oceanview room that also looked over the magnificent pool. There is a "resort fee" you'll have to pay above and beyond the room rate. You can check out a towel after giving them a poker chip "token" - which you receive at... More 

Helpful?
Thank Holly and Jim B
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jim B: Thank you for taking the time to share feedback with us regarding your recent two-night stay at our Resort. We are happy to hear that you had a pleasant experience and look forward to seeing you again soon! Sincerely, José González General Manager More 

Bangor, Maine
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

I stayed here a couple of weeks ago. The resort has almost everything you could want. Comfortable rooms with great views, comfortable beds, great onsite entertainment at the hotel lounge at night, great casino, nice pool, great beach, very nice outside restaurant/pool bar. The Marriott San Juan is also in a great location for walking to local restaurants. We saw... More 

Helpful?
Thank ExcitedTravelerII
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear ExcitedTravelerII: Thank you for taking the time to share such wonderful feedback with us! We are delighted to hear that you enjoyed your stay, our amenities and our convenient Condado Beach location. We appreciate your feedback and look forward to seeing you again the next time you are in San Juan! Sincerely, José González General Manager More 

Oakdale, New York
2 reviews
Reviewed 5 days ago NEW via mobile

We took a trip with our 16 year old daughter and her 4 friends . We enjoyed every minute . The hotel was so helpful in so many ways :) we would definitely come back here if we come back to Puerto Rico !

Helpful?
Thank kraz575
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear kraz575: Thank you for choosing to stay with us during your recent trip to San Juan. We are happy to hear that you enjoyed your time at our Resort and look forward to seeing you all again soon! Sincerely, José González General Manager More 

Southlake, Texas
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

I stayed at this hotel for one night before a cruise the next day. My review isn't based on staying longer than a night as I'm sure I didn't use all the amenities as a family staying for a week. My experience started off rough as my luggage was taken without being asked. I only had a couple pieces and... More 

Helpful?
1 Thank Jeffrey T
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Jeffrey T: Thank you for taking the time to share feedback regarding your recent one-night stay at our Resort. We are extremely sad to hear that you were disappointed by your experience and we will definitely share your comments with our team in order to identify areas of opportunity to improve our check-in experience. Should you decide to stay... More 

Atlanta, Georgia, USA
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 week ago via mobile

My entire family just spent a week at The SAN Juan Marriott and it was ideal. Perfect for our whole crew (15 of us) from 8 months old to 80. The hotel staff is very kind and helpful, included daily breakfast was a nice perk, casino was fun, beach beautiful, pools/waterslide super fun! One of the best aspects of the... More 

Helpful?
1 Thank MattAtl12
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear MattAtl12: We are thrilled to hear that you and your family enjoyed your recent stay with us and that you were able to take advantage of our convenient location,resort amenities and beautiful rooms! We appreciate your feedback and look forward to seeing you again next Thanksgiving! Sincerely, José González General Manager More 

Ventura, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Currently staying at the San Juan Marriott, a very nice hotel. I booked a pool view but due to a flight delay missed my first night here & when I got here received an upgrade to an ocean view, which was very nice. The room is nice, clean & comfortable. Love the view from the balcony. Bed is a bit... More 

Helpful?
4 Thank karenalyssa
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear karenalyssa: Thank you for choosing to stay with us while vacationing in San Juan - we are happy to hear that you are enjoying your stay and we will certainly share your feedback with our team in order to identify areas of opportunity to improve our guest experience. Sincerely, José González General Manager More 

Norman
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

This Marriott property is good but not the best we have visited. The rooms are fine and do not show as much wear as some others have said - we were in rooms 832/833. We had an excellent checkin on our first day here but had trouble getting our second room on the following day. Our room was not ready... More 

Helpful?
1 Thank ECSSBA
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear ECSSBA: Thank you for choosing to stay with us during your recent trip to San Juan. We appreciate your feedback and look forward to seeing you again soon! Sincerely, José González General Manager More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We stayed one night at the Marriott on our way to St Croix. The hotel itself was very pleasant. It was clean and centrally located. I would like to say the Jacklyn at the front desk was amazing! She had the most bubbly personality and was very sweet. Usually when you check in the front desk clerk is really just... More 

Helpful?
Thank Priyal P
José G, General Manager at San Juan Marriott Resort & Stellaris Casino, responded to this review

Dear Priyal P: Thank you for taking the time to share feedback with us,we are happy to hear that you enjoyed your stay and that Jacklyn was able to make your check-in experience a pleasurable one. We look forward to seeing you again the next time you are in San Juan! Sincerely, José González General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 

Additional Information about San Juan Marriott Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $303 - $791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Marriott Resort & Stellaris Casino 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino
Hotel Style:
#2 Family Hotel in San Juan
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#4 Business Hotel in San Juan
#4 Luxury Hotel in San Juan
#5 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Marriott Resort & Stellaris Casino staff and other travellers.
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Questions? Get answers from San Juan Marriott Resort & Stellaris Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view rooms are worth the upgrade money.”
 of 5 bubbles ECSSBA, 23 Nov 2016 | Read review
“Pool ocean veiw”
 of 5 bubbles 933verac, 23 Nov 2016 | Read review
“Go for the ocean view!”
 of 5 bubbles srdamico, 15 Nov 2016 | Read review
“Pool view is also ocean view!”
 of 5 bubbles emilyp788, 15 Nov 2016 | Read review
“Must request ocean view”
 of 5 bubbles B89156, 12 Nov 2016 | Read review
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