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Room & Suite (1261)
Pool & Beach (938)
About
#23 of 68 hotels in San Juan
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Daily Resort Charge will be added to the room rate and includes: Internet access; fitness center & tennis court access; exclusive beach access with chairs & umbrellas; pina colada tasting; daily recreational amenities & activities; 20% off spa and other discounts; local/toll free calls. This recently restored iconic beachfront resort in San Juan is set on an exclusive peninsula with 17 acres of beach-front tropical gardens, secluded beach, 3 oceanfront pools, full service spa, sun-filled fitness center and several restaurants, including Morton's The Steakhouse and Caribar, home of the Pina Colada. Ideally located at the gateway to historic Old San Juan and just a 15-minute drive from Luis Muñoz Marín Airport, the open-air expansive lobby welcomes you upon arrival with the option for a contactless check-in experience thanks to Hilton's innovative digital check-in and digital key technologies.
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Property amenities
Valet parking
Wifi
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Paid private parking on-site
Outdoor pool
Pool / beach towels
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Swimup bar
Poolside bar
Evening entertainment
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Harbour View
Languages Spoken
English, Spanish, German
Location
71Somewhat walkable
Grade: 71 out of 100
21Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
1 San Geronimo Street, San Juan 00901 Puerto Rico
Getting there
Car HireSee all San Juan car hire
8298Reviews333Q+A100Room tips
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I stayed at the Caribe Hilton based on rave reviews of a friend, and veered from my typical Condado stay but was deeply disappointed on multiple levels. The positives are: that the hotel has a private beach (in a cove, so calmer waters) and an array of swimming pools and jacuzzis that are very nice. For convenience, there are several restaurants on site but they are STEEPLY priced. The breakfast (warm bar, in particular with fresh made eggs and waffles) was nice. The negatives: service at the front desk/ bellmen was kind of awful! Arrived to front desk, and had a fairly curt attendant eg had to ask for what amenities are on site, to which she responded by handing me a 4 page brochure. I asked for an explanation and she gave a very hand wavy response sort of like I was wasting her time; the facility is quite expansive and there are at least 8-9 places to dine so a brief overview - takes 30-45 secs - got later when I came back to desk to ask someone else. The first bellman I encountered was also quite rude/ brusque when asking for directions; it was so odd. First welcome to the property was NOT welcoming - AT ALL. And then when I tried calling to change rooms because the first one smelled like sewer/ musty (couldn’t tell if the room or the AC) no one at front desk would pick up - actually no one ever picked up my entire stay; so I had to walk all the way down and across the hotel just to ask for a move. Quite terrible, really. They were all free at the front and the attendant (who was kind) blamed the back desk. The rooms are also very underwhelming, think basic (but worn carpet and walls, unfortunately likely due to being by the water). The room was very clean though. And then while it’s convenient to have a variety of restaurants on site, they are wildly overpriced. There were lots of big families. It’s clear they’re going for numbers and quantity rather than quality at this time. Will not be staying again, ever - certainly not for nearly $400/ night. Never again. …
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We've stayed here many times over the years, and it's truly an iconic property. But what really makes us return is the staff and the level of service they provide. A few standouts are Miguel the waiter in the lobby bar, Arlene, Ninoshka, and Justin at the pool and beach, Hector at valet, and Efraim the waiter at the breakfast restaurant. All of the staff is consistently excellent, but these people go over and above.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
I'm not saying this hotel isn't good for you, I'm just saying it was a nightmare for me. The rooms had no heat and wouldn't wouldn't get over 71 degrees with the AC off. An exception was if your room got morning sunlight and you opened up your curtains first thing in the morning. But that's temporary and it's freezing by the afternoon. OK, now onto breakfast. Their large buffet had no outdoor seating and wouldn't allow take out. I had no intention of getting COVID (which I did anyway probably from the what the cold room was doing to my immune system.) So we ate at another restaurant on the property (Mojito's) and they lied to my face about was in the food and made me sick. I have food allergies and what the did was unforgivable. Only one person at Mojito's didn't deserve to be fired, that is Alejandra who knows more about cooking than all cooks there combined and tried to get me food that didn't poison me.…
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Date of stay: May 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The worst experience. The staff is incompetent and rude. Our reserved room wasn’t clean when we arrived even though our flight was 3 hours late! The room they put us in is across from the ice machine and overlooks a dirty roof with standing water and trash in it. This place is terrible. Stay somewhere else!
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was excited about staying at this beachfront property until I walked in my sleeping room. The first room had a drainage problem and it took housekeeping/maintenance an entire day to check it out. The towels need to be trashed and the bed is extremely lumpy. The balconies are weird shaped and while you can view the beach it's not a great view. I did enjoy my time at the beach and pool. Loved all the outside staff.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We went to the Swim up bar at Caribe Hilton an sit is cool. Hiram Avila,a bartendwr at the swim up bar is the best! We really enjoyed the cocktails! The ciew and the wYer was nice. They want we to have 200 characters for some reason. Awesome.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Caribe Hilton, Marketing at Caribe Hilton
Responded 2 days ago
956chelseaz- We are so happy you got to meet Hiram! He is really a valuable part of our team. We hope welcome you back soon for more fun in the sun and piña coladas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a wonderful business trip to San Juan and my hotel experience at Caribe Hilton was one of the primary reasons it was such a positive experience. The location of the property, the condition of the public spaces and the rooms are excellent. The pool areas and the ocean lagoon are special and provide ample opportunity for socializing. The views are relaxing. I enjoy both the Ice Cream Coffee Shop and the Starbucks. The Mojitos Bar is overpriced. The central location made it easy to get to Old San Juan and easy to get to the airport. I liked walking to the restaurants in Condado area. Much of the staff was not anticipatory, so there was some waiting to be done, but four examples stood out - bartenders at the expansive lobby bar were exceptional and made the best Pina Colada I’ve ever had. The towel team at the pool shack were always attentive and cheerful. The housekeeping teams were truly amazing and efficient. The gentleman at Concierge was so helpful in securing rare reservations in an increasingly impressive culinary scene. I would recommend staying here for future visits. The quality is high and the value is excellent. Good shops in the promenade area and always security presence for extra reassurance. But I always felt safe in San Juan. …
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Caribe Hilton, Marketing at Caribe Hilton
Responded 2 days ago
sfdann-Thank you for your 5-star review. We hope to make all your future stays just as pleasant and more. Come back soon :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A beautiful tropical resort. I will say the staff was friendly and helpful. I was not expecting our stay to be inexpensive, but I was a bit surprised at some of the fees. We were charged 50 cents a day for maid service, even though they did not service the room each day. We paid $8 for valet laundry and were then charged a bellman fee of $5.25 for them to deliver the clean laundry to the room. As expected, the food at the hotel restaurants was expensive but was good. We ate breakfast each morning at Nectar. The continental breakfast buffet was more than enough food for us. We stayed in a Junior Suite since my husband was trying to get a little work done while I attended a conference. It was very spacious, with a large bathroom. The AC didn't seem to be very effective. It ran constantly, and although it was cool, the room still felt very damp. The bathroom could have used some additional towel racks; there was no place to hang a wet towel, nor was there any place to hang a wet bathing suit. The worst thing was the shower's water pressure; it was pathetic. Someone with thick hair would have been hard-pressed to use this shower. Part of the problem is how the shower is designed, where you pull the plunger from the tub faucet to make it go to the shower. So much water continues to come out of the tub faucet; it's no wonder the shower doesn't have much pressure. Plus, and this is an assumption, most hotels use low-flow shower heads. Lastly, and this is a pet peeve of mine, the tub dripped constantly! You could not turn the water completely off. Hotels, in general, want to make us believe they are doing everything they can to preserve the environment and save water, yet in the majority of the hotels I have been in, the faucet in the tubs, showers, or sinks drip water. Fixing these leaks is probably the easiest thing that we can do to conserve water, and it's done the least. As for the rest of the hotel, it's a beautiful resort, although there are places where it's age does show. The pool is nice (although it needs a little work), and the grounds are lovely. The beach area is also quite nice. I did not go to the spa or the tennis courts. And lastly, the convention area needs a lot of work. From leaking roofs and windows (I mean serious leaks) to multiple toilets in the ladies' room being out of order.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't expect a seventy year old resort to look brand new.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Caribe Hilton, Marketing at Caribe Hilton
Responded 2 days ago
Hi dwick, thank you for your review and choosing us as your hotel in San Juan. We appreciate and value your feedback in helping us improve always. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The beach is small then it looks on pics and the customer service was so bad even after spending premium price. they did not give the room till 6 PM. they did nothing in return make happy.. we were supposed to check in at 4 PM we got room at 6.30 PM. They dont give anything in resort fee.
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I love the location of this Hotel and It’s proximity to restaurants and other locations. This is my second time staying here. Ocean view room was awesome! Housekeeping did a nice job with the room. Excellent food and service at Lola’s Puerto Rican cuisine restaurant. Best pina coladas, delicious! Bagua’s servers need improvement and beach chairs should be retired and upgraded. Overall this hotel was very good and I recommend it.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Caribe Hilton, Marketing at Caribe Hilton
Responded 2 days ago
MarleneC152- Thank you for taking the time to give us a great review and feedback. We always love hearing from you. Great food and awesome piña coladas are just the beginning of a vibrant time at the ever-iconic Caribe Hilton.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$372 - US$525 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caribe hilton san juan hotel san juan, hilton hotel san juan, hilton hotel caribe, hilton san juan, san juan caribe hilton hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
652
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Claim Your ListingCARIBE HILTON: UPDATED 2023 Hotel Reviews, Price Comparison and 5,551 Photos (San Juan, Puerto Rico) - Tripadvisor
Frequently Asked Questions about Caribe Hilton
Which popular attractions are close to Caribe Hilton?
Nearby attractions include Fortín de San Jerónimo del Boquerón (0.1 km), Playita del Condado (0.4 km), and Sixto Escobar Park (0.4 km).
What are some of the property amenities at Caribe Hilton?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Caribe Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Caribe Hilton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Caribe Hilton?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Caribe Hilton?
Conveniently located restaurants include Fogo de Chão Brazilian Steakhouse, Morton's The Steakhouse, and Cóctel.
Are there opportunities to exercise at Caribe Hilton?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Are any cleaning services offered at Caribe Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does Caribe Hilton offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Caribe Hilton?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Caribe Hilton?
Many travellers enjoy visiting Old San Juan (3.4 km), Castillo San Felipe del Morro (4.1 km), and San Juan National Historic Site (4.3 km).